It's skin care products. Lazmall seller.

I know it's fake because I use tis product for a few years.
I return d item . get rejected.

The item is still in Lazada warehouse. After return rejected. NO REFUND whatsoever. No return of item.

Can I fill tribunal court case.? A few hundred only, just not syiok Lazada customer service.

* Update : Lazada want me to prove its not authentic. It said need photo of Original vs te fake one. And DOCUMENTS to prove its Fake item.

I request lazada to return d item to me.

* Latest update : Refund in process. Lazada change my refund reason, item doesn't match wit description.

This post has been edited by Irresistible: Sep 29 2023, 02:31 PM

That's shocking, all these while I thought they're 100% genuine

Maybe it's product faulty? Are you sure it's 100% not original instead of "original but faulty"?

This post has been edited by Natsukashii: Sep 26 2023, 10:00 AM

yes u can file the case with Tribunal

A lazmall fake…….I wouldn’t have expected that…….thx for highlighting, rest of us stay vigilant and take note of this…

Will Lazada attend d court? At least give them some trouble...

Your story of fake won't be the last if people cont to buy online for sensitive products.

no, this one is between u and the seller who reject your claim

Fake item. The package look same though.

The smell, feeling different.

Yes, top seller somemore. I m guessing the seller is mixing genuine & fake products to maximise profit.

I file case in Penang... The seller need to come Penang for hearing, isn't it?

most likely. u go file the case first lah.

Yes, if d seller in other state, dey need to come to penang at their cost

you can try and let us know

Good luck! 👍 Ty for the info

Actually I kena before when buy is laz mall , when I complain seller some how no longer Lazada mall status . Product is a mi power bank .

Share the name la

TS, when you say fake, you mean it's counterfeit right? If so, you cannot safely return it anyway because it's illegal to send counterfeit products via mail or courier.

That's the reason I used to avoid having to return a counterfeit Samsung MicroSD card. Also because lazy. I got my refund from Shopee and kept the card. The card works, just not ori.

Of course, you'll need to prove that it's counterfeit. I took my card to Samsung to verify that it's not a genuine Samsung card.

its very difficult to proof fake/real.
you cant base on feeling/smell
even different packaging also cant mean its fake.


so its easier to claim as damage/lost

Yes go make a report in tribunal. Its often enough to make them listen to your demands as going through the process is annoying.

The only mistake you made is that you returned the item. The item is proof, and would have been a strong case for you in tribunal.

Nonetheless, you returned, which means no matter what should get a refund. This should also be mentioned in your tribunal report.

Saw many comments on fb about Lazada being cesspool of fake items despite the mall tag . Go to Shopee better .

u say it is a skincare product, to prove that it is fake, u need take the fake one go do independent lab test with 'real' product ? isn't it?