yes u can file the case with Tribunal

That's shocking, all these while I thought they're 100% genuine

Maybe it's product faulty? Are you sure it's 100% not original instead of "original but faulty"?

no, this one is between u and the seller who reject your claim

Saw many comments on fb about Lazada being cesspool of fake items despite the mall tag . Go to Shopee better .

Agreed. I've seen some creams and facial wash under Korean brand Innisfree not all of them are manufactured in South Korea. Some new batches were made in China hence there's slight difference on the label but some buyers mistaken them as 'fake' or not genuine.

But most Korea sellers do made it clear on their product listing. Asking their customers to only buy if they're fine with them.

Actually lots of fake skincare on lazada.
If betul wanna buy better from their official store.
Only earlier i saw some khield's products listed by some seller.
Selling for like Rm60 for 125ml, when the official store selling the same thing for RM80plus for the 28ml version.
Best part is the official store doesn't even have 125ml version.
Only 28ml and 50ml available.

U just return no picture no nothing?

How you know fake? The company could be having new packaging,  new formula they always change them. My selsun shampoo i use for donkey years also changes the packaging and formula every couple of years wei.

PS not that i want to side lazada but my refund with them have been pleasant.. some the seller don't even have the chance to reject my request.. most recent wireless powerbank stated 15w reach 5w.. File request refund the moment item land in JnT they refunded me.

So they sked