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 Be careful of Shopee Mall eLuenHeng, Invalid Setem Cukai

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TSdennisgoh
post Sep 19 2023, 01:27 PM

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QUOTE(XloveE @ Sep 19 2023, 10:10 AM)
Thank TS for sharing, the shops you mentioned, are they all on Shopee?
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Yes, and Shopee price is better than Lazada because of using Shopee vouchers and shop vouchers.
TSdennisgoh
post Sep 19 2023, 02:01 PM

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QUOTE(vaksin @ Sep 19 2023, 01:57 PM)
better buy Wagyu beef
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Is there Setem Cukai QR to scan if buy Wagyu beef?
TSdennisgoh
post Sep 19 2023, 02:22 PM

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QUOTE(momojaja @ Sep 19 2023, 02:16 PM)
is there Authentic Guarantee tag? if yes TS can claims "8x money back guarantee if they happen to purchase counterfeit products from Shopee Mall brands that display the 100% Authentic Guarantee tag."
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Yes, there is authentic guarantee tag. But Shopee agent doesn't take invalid setem cukai QR as proof.
According to the agent, she will investigate seller side and asked me to be patient.
She never asked me to provide any information. And straightaway she closed the case after I waited patiently for 2 days.
How she came to conclusion that I got authentic Omar although both bottles having invalid duty stamp QR is a puzzle to me.

user posted image

This post has been edited by dennisgoh: Sep 19 2023, 02:32 PM
TSdennisgoh
post Sep 19 2023, 03:03 PM

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QUOTE(karazure @ Sep 19 2023, 02:51 PM)
bro your point is the invalid OR duty stamp, yet unker really dont understand why you refuse to contact the seller.

Just close the thread and report to LDHN or KPDN. No one here can help you.

here the link

https://eaduan.kpdn.gov.my/kepenggunaan
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You use Shopee or not? LuenHeng is in the group chat together with Shopee agent. Why you keep saying I don't contact the seller.
First thing I did was to complain to seller.
TSdennisgoh
post Sep 19 2023, 03:16 PM

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QUOTE(karazure @ Sep 19 2023, 03:07 PM)
good post what they say when you complain invalid QR.

Unker also curious, you never tell.
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Why are you so curious? To find way to prove your point LuenHeng is good seller? You obviously sided with the seller keep saying he is good seller.

If he is good seller, we won't have all these stamp duty issues and he already refunded me. Two bottles of Omar having issues, you think that is just mistake?
TSdennisgoh
post Sep 20 2023, 07:01 AM

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Funny to see so many defending invalid Setem Cukai

This post has been edited by dennisgoh: Sep 20 2023, 07:02 AM
TSdennisgoh
post Sep 20 2023, 07:05 AM

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QUOTE(tohff7 @ Sep 19 2023, 03:47 PM)
Just open and drink it la.

If it taste funny, then just go Luen Heng office and fuck gao them.

or TS can't even differentiate?
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Have to wait first. I already made a report to JKDM. But JKDM might take forever to take action lah.

TSdennisgoh
post Sep 20 2023, 07:07 AM

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QUOTE(Autocountstick @ Sep 19 2023, 05:31 PM)
just call them and send photo to them which cannot scan, and see what response, if no response report customs and keep the goods if needed bring to customs
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All necessary pictures and communication already done on Shopee platform. Their response is don't care and no return for refund.
Yes, I've already made a report to JKDM.
TSdennisgoh
post Sep 20 2023, 10:16 AM

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QUOTE(Matchy @ Sep 20 2023, 09:02 AM)
you contact the shopee shop directly or the shopee CS?
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Both
TSdennisgoh
post Sep 20 2023, 05:16 PM

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QUOTE(likefunyouare @ Sep 20 2023, 04:36 PM)
still haven't settle yet?

if ts cannot go to the shop...

why not just call them +603 7983 9000

since this is such a serious matter
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Haven't settled yet.


TSdennisgoh
post Sep 21 2023, 07:01 AM

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QUOTE(novblaze @ Sep 20 2023, 05:59 PM)
How to know is real?
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Don't buy those without valid Setem Cukai QR. That's most important verification method government provide to us nowadays. Don't listen to those who don't like this method.
Unless buying old stock that government has not implemented Setem Cukai QR system yet, which will have certain risk.
Old setem cukai has serial number but no QR, there seems to be no app to input those serial number to check.
If have custom friends, then maybe can check the serial number.
TSdennisgoh
post Sep 21 2023, 08:45 AM

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QUOTE(eyerule @ Sep 21 2023, 08:01 AM)
sounds serious. did u bring the bottles and go to the physical shop?
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Nope. Too far away the shop, have to drive at least 4hours to reach there.
TSdennisgoh
post Sep 24 2023, 11:14 AM

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Seller contacted me but still refuses to refund. Netizen please help to viral this issue.
TSdennisgoh
post Sep 24 2023, 12:31 PM

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QUOTE(ry8128 @ Sep 24 2023, 11:15 AM)
We are not your armies dude

cc Clerickilla
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You think too much.
Viral this issue is to protect consumers especially liquor buyers.
TSdennisgoh
post Sep 24 2023, 08:37 PM

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QUOTE(ClericKilla @ Sep 24 2023, 12:30 PM)
Immature uncle lol
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You're willing to pay RM600+ for suspiciously fake whisky, I'm not though.
TSdennisgoh
post Sep 25 2023, 02:17 PM

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QUOTE(likefunyouare @ Sep 25 2023, 12:06 PM)
what did the seller say?
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I proposed solution of simple full refund and then seller arrange logistic company to pick up the good from me. This is common and simple process, I've returned goods to other seller before with this method. Seller says he can't trust me. I guess he has issue of trusting people including his customer. And after sending his customer two bottles of whisky with invalid setem cukai, he must be thinking very easy for me to trust him.

Instead, seller proposed two solutions below:
1.Seller will try to reopen the CLOSED dispute on Shopee platform and settle there.
2.Seller will send his people to meet me to settle.

I rejected both proposal above. First I doubt the dispute can be reopened and second I don't trust Shopee agent anymore.
And I don't think meeting his people is necessary and I don't know what could be his intention.

TSdennisgoh
post Sep 25 2023, 02:38 PM

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QUOTE(Avangelice @ Sep 25 2023, 02:21 PM)
Whiskey lovers will not buy their stuff from shopee sellers. Almost every whiskey guy u know has a guy they know who supplies them their stuff. Bro why tf are you buying yours through shopee?
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Shopee has quite a lot of choices and simple to use. Choosing seller with good review and scan setem cukai QR can reduce the risk of getting fake.

Do you ever scan the setem cukai QR? Or you totally trust your supplier. But your supplier might get cheated by upper supplier too.
Buy from Shopee or not don't conflict with scanning government issued setem cukai QR.
TSdennisgoh
post Sep 25 2023, 02:54 PM

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QUOTE(Avangelice @ Sep 25 2023, 02:49 PM)
Up to you to buy but whatever is on shoppee is more expensive right straight from a supplier as shoppee charges a cost to sellers to be on their platform. I never seen a whiskey guy order through a platform.

Again it's your money bro but my suggestion is start asking around to connect to a guy who sells & knows his shit
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Thanks for your suggestion. I also think about shop could be cheaper and might need to survey more at physical shops.
But I recently bought Dewar's 12 for RM183.99, and Lagavulin 8 for RM253.66 from Shopee.
Around what price you can get these two whisky?
TSdennisgoh
post Sep 25 2023, 02:58 PM

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QUOTE(likefunyouare @ Sep 25 2023, 02:22 PM)
second option seems reasonable what

why reject
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Not reasonable to me because I don't trust the seller anymore.
TSdennisgoh
post Sep 25 2023, 03:05 PM

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QUOTE(netflix2019 @ Sep 25 2023, 02:59 PM)
i bought cordon bleu from shopee. But it's the authorized distributor la. Pernord ricard or something cannot remember. that time during MCO super desperate nothing to do drink drink drink and so many fake cordon bleu in the market.
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Ya, they have all the tools and material to make fake liquor looks authentic. Have to be careful.

Cordon bleu has unique code under the cap, right? I buy from Shopee Mall Pernord ricard too, so far no issue at all.

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