hi Bee, are you referring to MyTNB App? if you refer to MyTNB app, i have also. I also have TNB online account. Same thing, the bill never appear. I need to chase and call customer careline.

You don’t pay more just because they come late. This has been discussed again and again during mco.

But I learned something. I’m also switched to smart meter but never go to know my daily usage. Unlike my BIL’s which I also have the acc in my app. Rupanya still can have reason area not supported lol.

Meanwhile, chase TNB lor. What about your Neighbours?

Can u explain how wont pay more (or less) if they dont come read meter?

Im not sure how tnb calculate anggaran bill.
As i aware electric charges is tiered right? What if thr anggaran was overshoot until higher tier so u have to pay more due to tier difference. And next month is actual bill reading say the lowest tier.

So still rugi isnt it?

If your meter is smart meter, the bill is no longer coming into your mailbox. It’s in your app.  They don’t send physical bill anymore.

For my case, I receive those manual bill until I change to solar and now the bill will appear in app.  It is because once I change to solar , the meter is changed into smart meter type.

You don’t pay more just because they come late. This has been discussed again and again during mco.

But I learned something. I’m also switched to smart meter but never go to know my daily usage. Unlike my BIL’s which I also have the acc in my app. Rupanya still can have reason area not supported lol.

Meanwhile, chase TNB lor. What about your Neighbours?

one of my apartment have smart meter but cannot access the aps to check it at all.
I think maybe the location of the smart meter may not give enough strong signal to the receiving TNB tower

My office and house all ok, can check daily and even half hourly

Hello...i have a weird problem here...it seems that TNB guy who is supposed to come to my house to read my meter and issue the bill...stop doing so for 2 months already.

Usually by 30th or end of month, I will get my electricity bill but now missed for May and June also.

For month of May...i need to keep on chase and follow up until June 15th only someone come and read my meter and issue May bil. The problem is, my bil become expensive because the usage also counted in additional 15 days in June, and end up i need to pay more due to higher amount charged for higher block of electricity usage.

Now June, also start to miss again. I already submit email help to TNB careline but the response has been slow. At first ask me take picture of my own meter. After that wait 1-2 more days and after i follow up, ask me to provide my phone number and now wait again...

Imagine now i have to chase and follow up for my TNB bill...what else I can do to escalate and complain this issue?

Thank you

use app liao.

water bil
indah water bil
tnb
telco bill

semua use app ok..

save trees.

Smart meter allows us to view hourly power usage?