QUOTE(silverhawk @ Jun 20 2023, 06:35 PM)
Hope your wife has a speedy recovery man
Their overhead costs are damn high la
You think the tech that runs the entire thing is cheap? You think can just spin up a cloud server and be done with it?
Not to mention the cost of support to handle all the operational woes.
Their service is not a luxury game, good reliable service is not that important compared to cheap fares. To succeed, they need volume, which is why they fought hard against Uber in the early years. See who got more marketing budget to burn, winner takes all.
You don't think they know your perspective? Its valid, but it won't make them money and eventually they will die if follow what you say. They have the data to derive decisions from, they know which prices consumers can accept and what they can't. Don't be surprised if prices were A/B tested in large numbers to compare.
The stupid thing they're doing is squeezing their riders/drivers which is the life blood of the company. Without them, nothing runs. Their new rates are ridiculous, though I can see what they're trying to do. I think its the wrong move. The layoffs are to be expected, its happening to all major companies around the world.
Serious talk though, the kind of business Grab is in, is a really tough business to get working. Balancing the 3 pillars (customer, rider & self) is extremely difficult. One pillar sure kena tekan like shiet.
That's the problem with Grab, they rely too much on data and did not consult with direct stakeholders. Now u recruit so many keluar pattern driver and jeopardize their own reputation and service quality.
QUOTE(Brotherjoe @ Jun 20 2023, 07:43 PM)
Rush hours still very hard to find grab car.. missed the pre pandermic time..
3am still find get grab car to penang airport. Now macam very hard.
Siapa mau buat 3am job with this ciput low fare, reach Penang airport then bangau for don't know how long only can get a job out. Some more midnight job is tough with far pick up, can goes up easily 5-10km just to pick up.
QUOTE(alexandersuk @ Jun 20 2023, 08:05 PM)
All grab drivers have moved to in drive.
optizorb tengok ini cincai comment, as if indriver sudah become no.1

QUOTE(Lembu Goreng @ Jun 20 2023, 10:34 PM)
11% is huge number, i think since starting they have not fire staff like this big scale, must be pressure from the shareholders especially softbank.