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 Received dented item from Lazada

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sexysarah1992
post Jun 9 2023, 09:18 AM

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QUOTE(vapanel @ Jun 9 2023, 09:08 AM)
It's food
The sealing got metal cutout and might be compromised (leak not seen with naked eyes)
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It wont be contaminated. Thats why i said fussy ppl shouldnt buy stuff online. If just because of a tiny leak u reject it, my as well dont buy online.
Virlution
post Jun 9 2023, 09:22 AM

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QUOTE(sexysarah1992 @ Jun 9 2023, 08:06 AM)
Whats wrong with dent on foodstuff? The peanuts still can eat right? Fussy ppl like u shud not buy stuff online
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depending on how badly the dent is and when it was dented.

some of the dent weaken the integrity of the can and allow the O2 to enter into the can, thus making the food spoilt easily.
GiganticBird
post Jun 9 2023, 09:35 AM

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sei sh fussy entitled b40 ts ni, tin dented only but peanut inside still can eat safely what

if fully bubble wrapped still dented means courier punya pasal lah, u go claim refund then seller hv to bear the fault and loss while puki like u enjoy eating free food
vapanel
post Jun 9 2023, 10:07 AM

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QUOTE(sexysarah1992 @ Jun 9 2023, 09:18 AM)
It wont be contaminated. Thats why i said fussy ppl shouldnt buy stuff online. If just because of a tiny leak u reject it, my as well dont buy online.
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Ya this is true though

Unfortunately for food, if you are seller, you have to be more careful because customer is more fussy on food
Dothan
post Jun 9 2023, 10:20 AM

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QUOTE(Tokik Siwok @ Jun 9 2023, 08:37 AM)
I remember there is this PC shop that set up a CCTV to record their packaging process for future disputes.
Can't remember the name of the store though.
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confirm not that seller I dealt with. icon_idea.gif
Zot
post Jun 9 2023, 12:13 PM

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QUOTE(CoffeeDude @ Jun 9 2023, 08:12 AM)
In my case the customer is not involved in any argument.
If there is any, it is between the seller and courier.
The customer got the refund, so the seller didn't lose the customer.
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I received broken item. It was unlikely the seller sent broken one and so it was courier fault.

I claimed Refund and was approved in short time. I guessed the seller gave approval to Shopee. The goods was in bubble pouch and then wrapped again with bubble sheet. The main problem was the outer box which is not really a box but shabby sheet of cardboard cut from a box. It was used as outer wrap.

I returned the good the next day and after 2 days the seller raised dispute to Shopee, claiming that they did not receive the returned good. Shopee did investigation asking me to give photo of package. I told Shopee that they should have asked for it before I returned the goods as I was wrapping it the way I received it. doh.gif

A day or two later Shopee wanted mo to confirmed the number of items received. After about a week only I get my refund. Just like bank of any business, customer become victim in dispute between other parties. I was waiting for the refund to make purchase from different seller but by the time I got the refund, the item I wanted was no longer in stock laugh.gif

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