I bought some koh kae peanuts from lazada.
One of the tin is dented even though everything is fully bubble wrapped.
Claimed and got my refund. No issue. 👍

I wonder I'd the seller gets compensation from the courier company or seller ownself absorb the cost

One time I bought a bulk of snacks. Couple items missing and the box seems tampered. Told seller and we both suspect the courier side. Seller ask if still can give full star but they will refund the missing items by direct bank in. I just agree at that time but yeah

Whats wrong with dent on foodstuff? The peanuts still can eat right? Fussy ppl like u shud not buy stuff online

think if seller can show video proof of packing undented tin before sealing package then the courier should bear the transportation

if buy item from shopee , the courier already send the picture of the item delivered.place in shoe box, when check gone can complain or not?

inb4 TS sendiri dent the item

Seller can claim from courier but it will be no ending perhaps. Courier can claim that the wrapping is inadequate blah blah blah. The amount of compensation will determine if seller think it worth claiming for. Losing customers is more difficult to recover and argument can spread bad news for the seller.

In my case the customer is not involved in any argument.
If there is any, it is between the seller and courier.
The customer got the refund, so the seller didn't lose the customer.

This seller has sold many thousands of the same product.
If the seller is handling hundreds of packages everyday when got time to individually video record every single package?

LOL

I had my purchase from tik tok refunded and at the same time received the perfume bottle. I ask for refund after it was delayed and after a system delivery extension it was delivered just a few hours passed the extended time.

in fact it was delivered within the extended time frame but the incompetent courier update it late into the system.

I'm happy to take both the refund and the parcel. the way I see it, I play by their set rules. Sometime you lose (warranty issue bla bla bla), but sometime you win.

This post has been edited by MrWrath: Jun 9 2023, 08:22 AM

I believed some are purposely dented to declare a lower value for importation.

I bought milo gao kosong from a few sellers before and guess what, each and every tin has a dent on the side. This is not new. Even in steel industry, there are people who do these "workaround" to declare a lower value for the product that they wish to import. For example, some would cut a decent hole on each of the 4 corners or even weld something onto the plate. This would allow them to import them as scrap which is subjected to lower import duty as well as a lower value. Dont ask me if it is worth doing, and there is obviously enough demand for them to do these sort of things.

ahem ahem .... I got the refund and wasn't required to return the peanuts

I bought a PC case from a well known seller which famously had issues with /k last time.
Received a dented case. Then I talked to them over LZD chat, agreed that I raise a return while I make another same order.
Mana tahu seller raised dispute during refund and blaming the logistic. They posted photo evidence that the item was in well condition before shipping out.
I caught the seller use my second order as photo evidence because the label locations, the wrapping are different with the dented PC case box.

Then I have to post the real photos to expose seller's intention to blame LZD courier.

Contamination

During MCO bought promo sport shoe via Shopee.

Receive parcel with slippers only, box seems to be dented.

Able to claim from shopee as deliver wrong item lo, send back to nearby JnT and got refund.

my case : Bless the seller

two 10 kg barbells arrived late
a few days later, money credited into account
chatted 1st time with seller
he said no need return money
he's into new business

I shocked and surprised that you eat kohkae peanuts

pls share ur nuts

yeah, unless it is spoilt , or really broken off until it is exposed.
If not, just a dent on the tin, no issues.

there are some buyers you see their reviews. even a small crumple on the packaging box also they complain. damn fussy.

got poison?