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 Received dented item from Lazada

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Tokik Siwok
post Jun 9 2023, 08:37 AM

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QUOTE(Dothan @ Jun 9 2023, 08:25 AM)
I bought a PC case from a well known seller which famously had issues with /k last time.
Received a dented case. Then I talked to them over LZD chat, agreed that I raise a return while I make another same order.
Mana tahu seller raised dispute during refund and blaming the logistic. They posted photo evidence that the item was in well condition before shipping out.
I caught the seller use my second order as photo evidence because the label locations, the wrapping are different with the dented PC case box.

Then I have to post the real photos to expose seller's intention to blame LZD courier.
*
I remember there is this PC shop that set up a CCTV to record their packaging process for future disputes.
Can't remember the name of the store though.
TSCoffeeDude
post Jun 9 2023, 08:38 AM

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QUOTE(Tokik Siwok @ Jun 9 2023, 08:37 AM)
I remember there is this PC shop that set up a CCTV to record their packaging process for future disputes.
Can't remember the name of the store though.
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idealtech?
SUSskyblu3
post Jun 9 2023, 08:39 AM

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QUOTE(CoffeeDude @ Jun 9 2023, 08:36 AM)
hmm.gif got poison?
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no
i thought you don't eat there stuffs?
got sodium lah, got salt lah, got presevatives lah, got carbo lah, prrocess food lah, etc etc

This post has been edited by skyblu3: Jun 9 2023, 08:39 AM
TSCoffeeDude
post Jun 9 2023, 08:40 AM

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QUOTE(skyblu3 @ Jun 9 2023, 08:39 AM)
no
i thought you don't eat there stuffs?
got sodium lah, got salt lah, got presevatives lah, got carbo lah, prrocess food lah, etc etc
*
Wife
Tokik Siwok
post Jun 9 2023, 08:41 AM

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QUOTE(CoffeeDude @ Jun 9 2023, 08:38 AM)
idealtech?
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Can't remember, I received a dented heatsink and box and they show they have a recording of the box in good condition with my packing list.

Something like that. I guessed the courier damaged their parcel too many times.
nazrul90
post Jun 9 2023, 08:42 AM

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QUOTE(vapanel @ Jun 9 2023, 08:28 AM)
Contamination
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Its peanuts not a canned sardine.
SUSskyblu3
post Jun 9 2023, 08:42 AM

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QUOTE(CoffeeDude @ Jun 9 2023, 08:40 AM)
Wife
*
oh my bad. sorry bro.


anyway
she got try this?
very got the go up nose kick.

user posted image

This post has been edited by skyblu3: Jun 9 2023, 08:43 AM
TSCoffeeDude
post Jun 9 2023, 08:45 AM

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QUOTE(skyblu3 @ Jun 9 2023, 08:42 AM)
oh my bad.  sorry bro. 
anyway
she got try this?
very got the go up nose kick. 

user posted image
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Yup my wife only likes the original and the wasabi.
etan26
post Jun 9 2023, 08:47 AM

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QUOTE(mamata @ Jun 9 2023, 08:08 AM)
if buy item from shopee , the courier already send the picture of the item delivered.place in shoe box, when check gone can complain or not?
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Mine is worse, pets canned food dented got maggots everywhere inside the parcel. Seller asked me to clean them, fark them up, I just throw the parcel away, until now Shopee doesn't want refund me.

They said I should return the parcel with maggots to their office, how stupid can they be. End kena burn like this.
SUSskyblu3
post Jun 9 2023, 08:48 AM

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QUOTE(CoffeeDude @ Jun 9 2023, 08:45 AM)
Yup my wife only likes the original and the wasabi.
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wasabi one is good to munch when you drive long distance. keeps you awake biggrin.gif
SUSskyblu3
post Jun 9 2023, 08:49 AM

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QUOTE(etan26 @ Jun 9 2023, 08:47 AM)
Mine is worse, pets canned food dented got maggots everywhere inside the parcel. Seller asked me to clean them, fark them up, I just throw the parcel away, until now Shopee doesn't want refund me.

They said I should return the parcel with maggots to their office, how stupid can they be. End kena burn like this.
*
got maggots means got an opening. not just a dent.
TSCoffeeDude
post Jun 9 2023, 08:50 AM

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QUOTE(skyblu3 @ Jun 9 2023, 08:48 AM)
wasabi one is good to munch when you drive long distance.  keeps you awake  biggrin.gif
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LOL but the seasoning will stick to the fingers.
SUSskyblu3
post Jun 9 2023, 08:52 AM

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QUOTE(CoffeeDude @ Jun 9 2023, 08:50 AM)
LOL but the seasoning will stick to the fingers.
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reach destination only wipe clean your steering wheel lor
Natsukashii
post Jun 9 2023, 08:55 AM

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QUOTE(andrekua2 @ Jun 9 2023, 08:23 AM)
I believed some are purposely dented to declare a lower value for importation.

I bought milo gao kosong from a few sellers before and guess what, each and every tin has a dent on the side. This is not new. Even in steel industry, there are people who do these "workaround" to declare a lower value for the product that they wish to import. For example, some would cut a decent hole on each of the 4 corners or even weld something onto the plate. This would allow them to import them as scrap which is subjected to lower import duty as well as a lower value. Dont ask me if it is worth doing, and there is obviously enough demand for them to do these sort of things.
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It's really hard to decide. Let's say I bought one, and even seller was genuine, somehow mine got dented after delivered.

Usually if I bought only one from the shop for the first time, it's dented.. I'll check with the seller.

If seller seem genuine, usually I'll just take it.. and if I like the product, I'll order again. From there, I'll know.. if 2nd order also dented, then will completely stop.

It still depends on the item, if food inside should be fine/protected and no leaking.. I think can accept lah for once. But for phone case, even if one dented, right away request refund.

I think Shopee/Lazada also keeps track on the customer, if same person want to refund for small things frequently.. in future, any serious or expensive claim, it'll be tough because return rate is high.



This post has been edited by Natsukashii: Jun 9 2023, 08:56 AM
Natsukashii
post Jun 9 2023, 08:58 AM

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QUOTE(skyblu3 @ Jun 9 2023, 08:39 AM)
no
i thought you don't eat there stuffs?
got sodium lah, got salt lah, got presevatives lah, got carbo lah, prrocess food lah, etc etc
*
Is sodium bad? A little amount should be fine right, in the peanut butter?

Everything that I find, no sugar added, still somehow has sodium..


sexysarah1992
post Jun 9 2023, 09:02 AM

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QUOTE(vapanel @ Jun 9 2023, 08:28 AM)
Contamination
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If just a dent, what contamination u talking about? If dented till got hole then different story la.
If just normal dent then just accept it, as long the food can eat

U think u buying new car is it?
MR_alien
post Jun 9 2023, 09:03 AM

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QUOTE(kevinc @ Jun 9 2023, 08:07 AM)
think if seller can show video proof of packing undented tin before sealing package then the courier should bear the transportation
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nope
even with proof, seller has to absorb everything themselves
how i know because i recently bought something online...2 item in 1 parcel
when arrived, the brake pad inside is missing

1st thought might be seller forgot to include it
turns out he got proof on how it's packaged before sending it out because he packed it himself
clearly the brake pad is inside but when reached brake pad is missing and the packaged looked different(opened and sealed back)

he refunded the brake pad part of the money himself
etan26
post Jun 9 2023, 09:05 AM

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QUOTE(skyblu3 @ Jun 9 2023, 08:49 AM)
got maggots means got an opening.  not just a dent.
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Should be .... I never checked further ... so gross and still wants me to return it . . .tibai betul ...
TSCoffeeDude
post Jun 9 2023, 09:07 AM

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QUOTE(etan26 @ Jun 9 2023, 08:47 AM)
Mine is worse, pets canned food dented got maggots everywhere inside the parcel. Seller asked me to clean them, fark them up, I just throw the parcel away, until now Shopee doesn't want refund me.

They said I should return the parcel with maggots to their office, how stupid can they be. End kena burn like this.
*
Lazada refund is better than shopee refund.

Shopee refund must return.
Lazada refund depends one, may not need to return.
vapanel
post Jun 9 2023, 09:08 AM

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QUOTE(nazrul90 @ Jun 9 2023, 08:42 AM)
Its peanuts not a canned sardine.
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It's food

QUOTE(sexysarah1992 @ Jun 9 2023, 09:02 AM)
If just a dent, what contamination u talking about? If dented till got hole then different story la.
If just normal dent then just accept it, as long the food can eat

U think u buying new car is it?
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The sealing got metal cutout and might be compromised (leak not seen with naked eyes)

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