his case not fraud related matters

general support mostly limited to business hours.

hmmm...

others non fraud cases...

all during office hours only...

only critical fraud cases they would layan u boss 

like block your card or account ASAP

good advice, i just called them up. their CS is 24/7, so not bad on this regard lol.

they checked and my application process did go through but is still under review, they say will take 1 to 3 working days, but will try to expediate for me.

then i asked the CS person how come upon sign up never receive any notification whether email/sms, so after we apply we dont even know whats going on and in the dark.
then how to even check whether our application was successful or rejected or whatever else..

then the CS person apologize for inconvenience, said they are aware of this issue, but currently at this moment memang no notification will be sent for registration, etc.. but they will implement it soon.
and the CS said since i already called them up, so they will send me an email to notify once account is approved/activated..

EDIT: anyway i leave this here in case someone needs it in future

On my first call on Saturday afternoon, Rize redirect me to automated message which said customer service only available on certain time frames (general business hour).

On my second call on today morning able to reach the customer support and been told will investigate and “hopefully” resolved by 3-5 working days.

Tbh it is not pleasant experience for me as a bank couldn’t provide liquidity. For more context, i have around 40k in the account and trying to transfer 5k through Duitnow.

Oh, they really listen to feedback, hopefully more features will be implement

This is a fantastic game to play, getting free money out of thin air within effort of finger movement.

But be careful playing with fire, one may have the illusion that he's being rich by looking at the account balance in Rize, hence reckless in spending and may end up trap in this merry go round.

Not all are discipline, at least the bank know this, one just need to miss one payment, the late charge and interest will kick in and probably wipe out our earnings from Rize

cancel your BT ..?  i dont think so...
i dont think bank will penalise by asking full payment of all instalments
they prefer to continue charging you interest monthly.

but anyway they did won the best digital bank award or some sort of award   

the long processing in their apps is    

i called their CS, was told that if its processing for more than 1 day, mean it won't go through.
due to unclear IC,
CS request to register a new account and abandon the previous application.

i register a new account and instantly able to open and transact.

not sure why their apps won't tell you to reupload IC if its unclear but instead keep stuck at the processing page

is there any cut off time for the daily balance used to calculate the daily interest?

from this calculation, it mean the interest although calculated daily and credited monthly, the daily interest won't stack up into principal for next day interest calculation?

lol after reading this, i try again for another sign up and instant approval..

i also waited 1 week+ no approval previously.

damn dumb this rize

We can open multiple accounts?

Same..... nobody answer leh

How do you guys get in touch with CS through phone? Been trying for a few times but was placed on hold until they hung up.

no but your account will be blocked until they call you to verify if the transactions are genuine

also best not to do that and dont let other bear the consequences because of your action

u do know fraudsters do multiple transactions to milk ur account right?