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 Digital bank Rize, By Al Rajhi Bank

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Optizorb
post Nov 4 2023, 11:14 AM

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it is not a matter of whether rize charges that 50 cents for transactions >5k.

it is more so that some users reported they get charged for transferring >5k, but many other users also reported they did not get charged for transferring >5k.

That is the issue. How can a bank even screw up this? How can some people kena charge and some dont... ? Like seriously where/what is the logic.
But then again, shouldn't be surprised right since everything about Rize is screwed up anyway.
Optizorb
post Nov 6 2023, 01:15 PM

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rize rize rize

topkek lulz

EDIT: my oct profit also still missing. did call them up to notify on the 1st nov.
anyway from my experience of late/missing profit, it will credited somewhere in middle of the month..

This post has been edited by Optizorb: Nov 6 2023, 01:15 PM
Optizorb
post Nov 8 2023, 06:23 PM

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just made transfer out of 5k+ from rize,

money deducted, but not reflected in transaction history..

luckily did receive the money in receiving bank.

rize playing some dangerous games yea rolleyes.gif

This post has been edited by Optizorb: Nov 8 2023, 06:24 PM
Optizorb
post Nov 8 2023, 11:31 PM

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QUOTE(guy3288 @ Nov 8 2023, 11:14 PM)
if later you get back same full amount of interest then ok lah.

i tend to believe those who claimed they did not get the correct amount of  interest
at  the end Rize topped up the shortfall and  you received the correct amount right?

If you dont,  please recalculate,
share here  surely we can check  Rize paid short or not.

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no they dont.

also, if your interest supposed to get is rm100. (which is around 30k deposit?)

if they late for 15 days, that's only like 16 cents by right they should top up, those differences are negligible/insignificant to go through the hassle of explaining it to Rize CS and getting them to make a report on it, which will take god knows how long to resolve cause they need to "refer to their internal team for investigation" as per.

anyway they dont, not for my case at least. Plus for my case it was missing interests, only get like 1/3 or 1/2 interest of what i was supposed to get.
So I definitely cant be assed to contact CS regarding this.

If your interest is RM300 (around 90k deposit) and they late to credit the interest for 15 days, you are only missing 50 cents.

Of all the things to pick on Rize about, missing interests from earlier missing interests is not one of them for me.

This post has been edited by Optizorb: Nov 8 2023, 11:41 PM
Optizorb
post Nov 8 2023, 11:57 PM

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QUOTE(guy3288 @ Nov 8 2023, 11:43 PM)
I see, correct me if i am wrong
so your calculated interest is RM100 supposed to be credited on 30.9.23
but Rize paid late credited on 15.10.23

2 issues there
1)interest amount is correct not short -most important
2) yes u lose 15days interest on that interest if not backdated to 30.9.23
(but i heard people complained it was backdated!!)

did you complain why interest not backdated to 30.9.23?
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updated my post above which answers this.

basically for less than 1 ringgit that is supposedly missing, i cant be assed to chase after rize for it. Since i already know how incompetent they are regarding this stuff. Plus then dont know how long it will even take to resolve it. Worst if they say will be credited with next month's interest then will be another headache to calculate, etc etc.

So i rather keep my monthly communication with them to be regarding the whole amount of late/missing interests only laugh.gif
Optizorb
post Nov 9 2023, 04:16 PM

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QUOTE(virtualgay @ Nov 9 2023, 04:07 PM)
finally, my missing 1.3k has been recovered but they never back date the return date....

I lost the money on 2nd Nov and today it was recovered which is on the 9th.. so i am losing interest for 2, 3, 4, 5, 6, 7, 8 - 7 days in total

i am losing about 1.3k * 5% / 365 * 7 days = RM1.25
huh.gif  ohmy.gif  ohmy.gif  ohmy.gif
*
you will only know if it is missing on 1st December when interest payout time.

but yea most likely will be missing la come December.

If you want you can make a remark to rize regarding this in the same email report ID so that it will be easier to recover the missing interest.

But you will get headache if come December got missing interests as well, not from this issue. but the usual rize missing/late interests crediting every month. laugh.gif

This post has been edited by Optizorb: Nov 9 2023, 04:20 PM
Optizorb
post Nov 10 2023, 12:20 PM

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QUOTE(monkedz @ Nov 10 2023, 11:37 AM)
anyone already gotten their Oct Profit? geeze mine still missing
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not yet

received email ytd cause more than the 3-5 working days as mentioned earlier

kek
QUOTE
Dear Value Customer

We want to inform you that we are still working on processing the October profit for your Rize account. We fully understand how important this matter is to you, and we apologize for any inconvenience caused by the delay. Please know that our team is working diligently to expedite the resolution and ensure your profits are credited to your account as swiftly as possible. You can expect an email notification from us once the funds are successfully added to your account.

We appreciate your patience and understanding during this time. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing Rize.
Optizorb
post Nov 14 2023, 06:16 PM

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QUOTE(applesmiley @ Nov 14 2023, 06:08 PM)
Finally got mine too, but the profit is incorrect  sweat.gif
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rolleyes.gif rolleyes.gif

EDIT: just checked mine, received as well my October interest. Nothing missing luckily.

This post has been edited by Optizorb: Nov 14 2023, 07:45 PM
Optizorb
post Nov 16 2023, 06:30 PM

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it is not the CS that doing the work to recover your lost money or profits la..

they just make a case ID for you and escalate it to their "internal team" only..

even my late/missing profits usually credit in already, then after that only the email from CS came in to notify the profit crediting issue solved..



This post has been edited by Optizorb: Nov 16 2023, 06:32 PM
Optizorb
post Nov 17 2023, 12:05 PM

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QUOTE(Curs3dZed @ Nov 17 2023, 11:29 AM)
*
QUOTE(nexona88 @ Nov 17 2023, 12:01 PM)
*
QUOTE(bokbokchai @ Nov 17 2023, 12:03 PM)

*
woi delete.

you are not alone. laugh.gif

If you are one of those (IF-YOU-KNOW-YOU-KNOW), better to just keep quiet about it lah. Enjoy it in silent.

From my experience, have high likelihood they may not reverse it.

If you know from my post history, you can see i mention this before. This is not my first time getting it.
So far till date, nothing done about it.

So again, if you know you know lah. Just STFU about it if you want to enjoy it.

This post has been edited by Optizorb: Nov 17 2023, 12:13 PM
Optizorb
post Nov 17 2023, 12:06 PM

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QUOTE(ronnie @ Nov 17 2023, 11:46 AM)
Don’t tell them !!!
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delete your quote too!
Optizorb
post Nov 22 2023, 01:11 PM

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QUOTE(Leroi2x @ Nov 22 2023, 12:56 PM)
Maybe they reply too many fake reply from whos dint received sms ,end up system hang
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nah, the keywords are different for different winners.

unless someone mass shared their SMS to everyone. i fail to see how enough people could find out the exact same keyword and replied even if they wanted to

it's just rize incompetence, as per usual.

if really win, just wait only. money sure come.
Optizorb
post Nov 22 2023, 11:43 PM

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double credit money reversed already
Optizorb
post Nov 22 2023, 11:56 PM

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QUOTE(!@#$%^ @ Nov 22 2023, 11:44 PM)
of course. u really believe the jokers who ask to keep quiet and hope it wun be reversed ka?
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the 'joker' you are referring to is me.

my past double/extra credit did not get reversed till date btw. smile.gif

Oh well, it was fun till it lasted.
Optizorb
post Nov 23 2023, 02:16 PM

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QUOTE(nexona88 @ Nov 23 2023, 11:52 AM)
Like I said previously

Banks mistake... Sure take action soon possible to recover the $$$

Our mistake or scammer one - own sweet time & blame on us instead... No money given back
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maybe this time cause too many people got the double crediting.. and it is large amount too. (mine was extra rm150)
so too many accounts and too large chunks of money gone so they noticed it this time..

or maybe some straight ruler person go report it to them on the double crediting...
or maybe they already spying this tered since so many complaints exposing them here..


Optizorb
post Nov 23 2023, 02:38 PM

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QUOTE(nexona88 @ Nov 23 2023, 02:28 PM)
Small or big...

Sure issues during auditing time... Can see the number not tally....

Anyways there's many possibilities too... They could also have some people monitoring socmed & online forums....
*
thats what i was expecting.. normal banks would definitely caught it and reversed.

but to my surprise my extra from previous months still remains untouched.
so thought maybe this time also got chance dry.gif




Optizorb
post Nov 23 2023, 04:12 PM

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QUOTE(nexona88 @ Nov 23 2023, 03:46 PM)
maybe later they reverse it...

no way they would missed them out....

phase by phase... account by account checking goings on  devil.gif
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haha yeah i expect it tbh..

but they better do it before 31st Dec.

Come 31st Dec and if promo not extended, they can bet their ass im moving my monies out immediately.
Optizorb
post Nov 23 2023, 05:32 PM

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QUOTE(bigduck @ Nov 23 2023, 05:26 PM)
how long does account approval usually take?
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instant to 24 hours.

if by 24 hours not approved, then IC photo problem (glare, unclear, etc etc), just register again.


Optizorb
post Dec 1 2023, 08:17 AM

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QUOTE(dark_axl21 @ Dec 1 2023, 08:11 AM)
On the dot 11:59:59, mimicking Gx Bank?
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profit crediting was always displayed as end of month, last day on last hour on last minute.

although the actual crediting is actually the day after.
Optizorb
post Dec 1 2023, 08:44 AM

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tried duitnow transfer out to cimb.

shows success, but money not deducted from rize. and also not received in cimb.

topkek lulz this rize

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