Sometime we not stealing but what if our kids put the item into cart without telling and I didn’t even notice or maybe some items I forgot to scan, How? Am I going to jail?

I've heard rumors of theft cases in Tesco before, but most of them dont prosecute. their management is quite kind.

Not sure about Lotus tho.

There are people who are new to the tech or make honest mistake, how do we differentiate.

If your kids took Milo tin, yes you're going to jail. But if took RM2.6b then nothing will happen.

2.6b also in the jail now

If your kids took Milo tin, yes you're going to jail. But if took RM2.6b then nothing will happen.

They should follow like USA. They used weight based self checkout. If total item weight actual > supposed weight of item that you scan, they will take your picture.

But got bug with this approach. If you have a child sitting on the trolley then consider stealing

This is already implemented when you scan your items 1 by 1 at the self checkout.

Are you proposing to force everyone to unload on the counter again? Defeats the purpose of scan and shop. Unless there is a huge weighing scale to put trolley on it or something

Download Link below.

https://play.google.com/store/apps/details?...ile.scanshop.my


Any lotus employee here? got few questions.
1. What's stopping customers from not being honest when checking out with scan and shop? Self checkout counters have countermeasures for people trying to cheat the system. Was there a risk assessment performed to see if its worth providing such features? The loss occured from theft lesser than the cost of maintaining cashiers ?

2. Why most of your customers are not even aware of this feature? Even with banners everywhere, you should have staff teaching customers how to download and use this app when they are queueing up. Most Malaysians are so cheapskate, just give them 1 can of coke or 100 plus to check out with Scan and Shop.

went to jusco 1utama that day

it was empty, everyone queue at the counter instead KEK

meanwhile i self checkout few mins kaotim

from non-lotus employee:
1) You still need to pay thru self-check out counter. Staff will check upon exit. Same go for this Scan and Shop. Of course, based on trust too...
2) I have been using it since 2021. The app so damn easy to use. If I recall, there are staff wearing green vest with Scan and Shop icon. You can ask them if you have any questions. Mulut'kan ada. Still need to spoon feed? Adoi...