They also will check back the recording, maybe random check.

The responsibility to be honest and without any mistake now lies on the customer, case will be recorded on customer mistake of not scanning or flagged as stealing if multiple times it happens. Worst when it become police case.

So yeah, thanks but no thanks.

Sometime we not stealing but what if our kids put the item into cart without telling and I didn’t even notice or maybe some items I forgot to scan, How? Am I going to jail?

use it few time..

lot of items bit troublesome but for less than 20 items, it still okay especially if going to heavy traffic lotus and self check out more faster

for first time sure got tak cun abit la.
after use few times should ok dy. everytime you take item, straight scan. price more accurate also.

last week went to tesco. got unker behind bising2 to unker infront of me bcuz go below 10 item counter to pay his full loaded trolley. cashier need scan 1 by 1. actually he indirectly talk to me also bcoz my trolley also full. but i already scan use the apps.

ngam2 payment he say " you tak apa guna apps. itu sohai sudah tau banyak lagi guna ini kaunter " haha haiyo

If your kids took Milo tin, yes you're going to jail. But if took RM2.6b then nothing will happen.

you need RFID tags for this kind of implementation, i doubt they implement for all items.

Clothes or electronics maybe, but if you see how decathlon implement their RFID tags in the label itself, you gotta pass the item through a machine to mark it as purchased.

Doubt lotus have such tech for now.


I'm not encouraging people to steal in any way, just curious on the business decisions they made to implement such feature. Was the risk calculated?

I agree that they should combine it, but maybe its better to keep it separate for now until it reaches a certain level of maturity and fine tuning before merging them. Not too sure whats the reasoning from the developers and management.

I don have lotuss acc, rarely shop

Crazy

i buy 1 item also i go counter, i lazy af.....

All the time. My wife loved this feature. Until now they never check anything.

I don’t know why it takes so long for them to implement the self service machines

Some of the lotus branch already implement the service, some of them still depends on the manual cashiering and scan & shop.

I've heard rumors of theft cases in Tesco before, but most of them dont prosecute. their management is quite kind.

Not sure about Lotus tho.

There are people who are new to the tech or make honest mistake, how do we differentiate.

I believe they should have an internal procedure on managing these cases

I feel quite pissed too, looking at people queueing up like crazy during CNY when the solution is so simple.

i dunno man. most cashier, they check first how many items checked in system and how many stuff you have in hands/bag.

maybe their risk management/recovery team already calculate the data depends on which lotus branch.

if place A got many theft, the security will be tighter, CCTV, etc

This post has been edited by eds2: Jan 16 2023, 01:26 PM

Always follow SOP, after scan put 1 side, no cheating

went to aeon max,

they off the selfcheckout lelz

Maybe I always go during peak or they're understaffed, never got checked.

The assistant are too busy helping those who are having trouble with payment/scanning since 1 person manning 6-8 self checkout counters.

this is not scan items 1 by 1 at the self checkout counter, its scanning items using your phone, then just scan 1 barcode at the self checkout counter for all the items you scanned previously on the app, pay then GTFO.

the POS will detect it and will notify the staff, then they will bring it out if those got sensor, even liquor they will ask if you got take it

I used it every time because no queue at the cashier most of the time

i know what u toking, but put 1side scann betterer.

I thought there's pak guard at the exit to make sure the number of items in the receipt tally with the items out?