Download Link below.

https://play.google.com/store/apps/details?...ile.scanshop.my




Any lotus employee here? got few questions.


1. What's stopping customers from not being honest when checking out with scan and shop? Self checkout counters have countermeasures for people trying to cheat the system. Was there a risk assessment performed to see if its worth providing such features? The loss occured from theft lesser than the cost of maintaining cashiers ?

2. Why most of your customers are not even aware of this feature? Even with banners everywhere, you should have staff teaching customers how to download and use this app when they are queueing up. Most Malaysians are so cheapskate, just give them 1 can of coke or 100 plus to check out with Scan and Shop.

i use this they will always check the count..

Lotus Mutiara Damansara do check the receipt and quantity before exiting the self checkout.

Have you tried it?

never kena checked before maybe i always buy around 10 items

if more than that i also lazy to scan myself just let them do it

went to jusco 1utama that day

it was empty, everyone queue at the counter instead KEK

meanwhile i self checkout few mins kaotim

hi tesco customer service howmaihepchu

Yes, every time i visit lotus.

And no, they dont check my grocery bag on the quantity . Even if they do, i doubt they can count 1 by 1 and validate against the receipt.

Apparently other branches, employee do validate the receipt against your shopping bag. interesting

simple.. after payment, u still need to passthrough the sensor.. anything not scanned will trigger..

20-30 items here per visit. But everything fits into 1 big blue Ikea shopping bag.

Need sign up acc? If no may try it

i use this always, and the cashier will always count the items.

the problem is ppl who dont use scan and shop also queuing at the scan and shop counter. every bangla, aunties will queue and have attitude say tak apa the cashier will manually scan.

need a lot of enforcement so that only scan and shop user use the counter.

I've used it since it was introduced. They need to enable all counters to accept scan and shop instead of just the express lane, otherwise no point queueing same as others.

And yes, the cashier do attempt to verify but since my shopping cart are full they did their best to check.

for me, this is the best approach on self-service - you pick up your item, scan it, and put it in the trolley. at checkout, just pay the total price, no longer need to empty my trolley, scan it, and arrange it in trolley again.

i'm loving this approach.

This post has been edited by antu_susu: Jan 16 2023, 12:59 PM

To be developed nation, the citizens have to play their part too

But religion > progress

Owai

I used it once

It’s too troublesome to scan each of the grocery items

It’s not even user friendly if you buy a lot.

I end up just queue in a normal way.

tied to your Lotus account, so you can collect your points easily too.

be honest and let people enjoy nice things

But why need separate app and not integrate this scan & shop function into their main Lotuss app?

How can the sensor detect items not scanned? Not like it can read the barcodes. It's to detect items with the black tag on it, usually they put it for Necafe and milk powder.