Does the service centre staff told you claimable when u hand over the buds?
Called Penang service centre and the staff told me to bring in and pay RM43 to let the technician check first...

Thank in advance!

Sony Xm4 is selling at sgd249 now. Is it worth it to get than the latest XM5 which is sgd419?

Depends what you need...can see the review btw XM4 and 5 but I doubt the changes are minimal... I still using my XM3 and had battery change few months ago...
Unless it drop to below 1k else 1400 is too much for a pair of earbuds for my pay now...

He didn't said much , he just took it in and gave me a service receipt .

Why they do thing differently in different state,anyway I going to try my luck with the RM43

This service center most likely didn't read the memo sent by Sony. Everything is supposedly free of charge, no need to even pay any or deposit to check and repair.

They replaced the buds for me free of charge and able to get back the 43 cash deposit.

thanks for the info guys.
My xm4 is out of warranty for 4 months but Sony replaced it for me free of charge.
The service centre lady told me as long it's within 2 years period, they will replace it for free. Not sure how true is it.

Hey boss was it quick the replacement? or need to wait for a few days?

which Sony center you went to?

I went to the service centre in JB (ARSO Electronics Sdn Bhd).
Took roughly a week.

Changed my twice FOC from Sony Service Center. Good service.

Why twice ya? or you have more than one?

It's true. Over 2 years, they don't cover. The cost to change each side is RM250. If change one side, later second side have problems.

Any other places to get the battery replaced?

This post has been edited by merchant9: Dec 6 2023, 11:20 AM

Mine is out of warranty for 4 months, battery drained was bad as one side can only tahan less than an hour. I send it to the sony service centre and now I gotten an notification that I can collect but the amount this RM 444. Wth? Why would I pay that amount to get a 'replaced' XM4? I might as well don't collect and just throw away my 'old' earbuds.

Called the hotline and the lady say cannot discount or waive the charges.

easy. did it with xm3

U tell them without my approval you guys proceed to repair?? You ask them take out the new battery and return the unit to you else you lodge police report...

IDK how many of you are aware of the wf1000xm4 battery drainage issue which happened a while ago. Here is a video explaining how scummy is Sony to deal with the whole saga. TLDR: Many WF-1000XM4 were defective. A firmware update caused battery drainage issue. Sony kept the issue under the rug. If you still have xm4 under warranty, they will replace the batteries for you. If you dont, go fly kite. Sony should recall all the faulty batches of products, but of course they are not doing it because it will cost them $$$.

I was lucky I sent in for repair during final month of warranty last year. 1 year forward, now right side of my earbuds is draining significantly faster than the other side. Im in utter disbelief to learn that replacing a single side costs RM444 out of warranty. I guess I'd have to buy OEM battery replacement and DIY.

WF-1000XM5 very unlikely will have defect as happened with XM4. But, XM4 will be my last Sony TWS because of how they deal with the defects. DO NOT BUY SONY EARPHONES.

Sorry to bring up the old post. Like you, I was lucky to have my 1000XM4 replaced few months before warranty expire, but now, my right earbud drain from 90% to 20% less than 20 minutes. left side seems still ok but definitely less than 6 hours. I would not consider anymore Sony wireless earbud. I think XM4 is last batch Made in Malaysia, XM5 is now made in China?

I used to be active in Sony Community Forum on this 1000XM4 battery drain issues... but Sony had closed down this community forum.

Izit? XM5 now MIC already?
You can change your battery yourself. I did mine in XM3.

Not sure about xm5, but i saw people complaining about link buds and another sony ear buds( dont know name, dont want to know). Always one side drain faster than the other.