Wow seriously? I also have this issue, guess it's time to have a visit.

Ok today my little sister went to Sony Center Lowyat to get my out of warranty WFXM4 replaced. The Lowyat spokesperson said they will replace it for free with a new one no problem. But they advice to go to Lalaport or The Curve to get it replaced, if you want to get it faster.

They will change the buds to a new one both pairs.. but the charging case they will still use the old one. I heard the charging case they will fix and tune for it to work nicely with the new buds, that's all. So new pair of buds, but old charging case.

Yes out of warranty also can claim.. mine has been out of warranty for 3-4 months now, still can get it replaced. This is international now I think, previously only heard they replace it in the US.

Actually this 2 places where they say if you send it over it will only take a week to get it back. if you send at other Sony Center it will take more than 2 weeks or more.

Can already pick up today, took only 6 days for me.

Just got mine back testing the battery performance for now.

Just in case people need more proof that the replacement is free.
Check the receipt here


Edit: The battery so far I've tested in my 3 hours session with it is at 70% left. Pretty good, I wonder if they upgraded the battery or something

This post has been edited by Rei7: Jun 28 2023, 12:06 AM

Battery is good, the issue is the drain is still uneven for me, twice now after charging.. the drain is only even on the first one when it came from Sony.

For first charge from Sony it seems to last longer. But actually not really if you put in the charging case it might not be 100%. It's trying to propagate with the charging case in terms of battery percentage. After you charge a few time, and put it in and out of the case. The battery indicator should be back to normal.

I've also asked Sony technician if those who has similar issue returned back to them after they fixed it. So far they say there isn't yet, try to monitor for a month they say, if for some reason it becomes the same, came back to them.

No e-invoice meh? Like Shopee you can generate the receipt/invoice.

Suggest to just go and fix it as soon as you can. I don't think they will offer it for free for a long time one. Mine also expired back in March, no such issue.

My advice is to never update again. That is what i'm going to do at least.
Don't think there is any worth while update anymore at this point.

But if you are feeling adventurous, since you still have your extended warranty, you could try it out.
If anything still got a few months to get it all fixed again. Not worth my time imo.

This service center most likely didn't read the memo sent by Sony. Everything is supposedly free of charge, no need to even pay any or deposit to check and repair.

Why twice ya? or you have more than one?

Free replacement was only for a limited time sadly

I suggest not to update. I haven't update ever since the free battery replacement haha