HI Guys,
i want to share my experience buy kapchai at Icity Motoworld
i make payment around 1PM through online banking,
i went to shop around 3.30PM, the shop did not do anything process yet, i already send my ic through wasap,
when i ask then their do the process after 30 minute, their ask me to JPJ for process change name , spent almost 30 minute
the shop admin did not give insurance policy to me and did not mention about insurance , when JPJ ask for insurance i blur
try to call shop but did not pick
back to shop and admin continue process
5PM their bring down my motor to prepare , after that their bring a new moto for other customer that come after me,
their process that motor first , i to be like WTH ,
finally i get my motor around 5.30PM
next morning got problem, i can't start manually need to use starter , and when i drive that motor like no power, and motor "mengerang"
did call the shop and ask what problem, and also ask do i need bring friend in case need to left motor, the boss said, no need
on evening i bring motor back to shop, and whit out look at motor, the boss said, u can leave and come back next week , i to be like WTF, in afternoon u said no need to left the motor or bring the friend
then the bos left to puspakom, and foreman come to me and said, " moto ni semalam dah ada problem, i tkr setting skit igt dah ok, kena tgl hari sabtu pomen dr kilang dtg repair "
this time i exploded you know the motor got problem still handle over to me , just tell me earlier i will understand and will not waste my time ,
yesterday i went and pick up the moto, look like ok , their did not call and tell motor already done and i need call and ask
the bos did not come and see me and say sorry no single word sorry from them
motor i buy is SM sport 110r interchange

my rating for Icity Motoworld
customer service 1/10

i also heard this shop also adjust meter for secondhand bike,
just be careful if you want to buy from this shop

Thanks for sharing.

I find them LCLY also. Won't buy anything from them.

lmaoooo thanks for this, saved me time from going over their place

been seeing a lot of their videos on YT

You mean that icity YouTube..... Where that dude can tell the percentage of the tyre usage by just looking at it?

Lolol.

Wherever he say this tyre still have 70% or 80%, etc, I lolol.

They r known to be lansi abit.... Knowing that, i still went ahead with them when i bought my z900. They had the cheapest otr price and also highest trade in price. I just went in with the lowest expectations and i wasnt disappointed..everything went smoothly

I even went back to ask abt buying a kapchai for number plate interchange...again went with the lowest expectations and again wasnt disappointed

When u dont have high expectations things usually work out well hahahaah

i did not put high expectations ,
just want buy moto that can ride without problem,
but when their already know that kapchai got problem, and did not tell customer, and still hand over to customer, something wrong at there ,

Yeah..ur experience was pretty shit not gonna lie....

hey guys, how is iCity Customer Service these days? I am thinking about buying a bike off them.

Sort by newest reviews see for yourself )))))))))))

OMG still the same... no wonder their pricing is so "nice".

i noticed bike shop that sells too many bikes are the one usually lansi.
you come like dont care also

lol Mr Ernest

he applied for dealership with me before (BRAND REDACTED) in my x company ... during interview also felt like slapping him

reject straight

Well, if you look at it at the other side of the coin.... it is just business.

Cheap means pasar malam
Expensive means pampered strawberry.

Sustaining for so long... there must be something attracting the customers.

Maybe the walk-in/purchase ratio outweighs those commented negatively.




This post has been edited by harryleesbr: Jun 6 2024, 10:30 AM

Maybe cuz these shops capable of providing lotsa loan kedai?

I think that is spot on.
During Covid.. motorcycle sales booming.

For bike shop... alot of their revenue comes from sources other than selling bike to walk in

you have interchange, you have loan kedai, u have legacy from papa u have sell to their own dealer networks.. alot

From my own observation of bike shops in Penang, some of them keep opening new branches despite having high prices (bike / service / spare parts prices) as well as lousy reviews

Turned out to be cuz they're willing to give loan kedai with crazy high rates n ppl r willing to buy cuz cash strapped or unable to get credit card installment etc

They sell 1 bike with loan kedai = earn 2 bikes' worth

Damn bro, was planning to buy bike from them. Didn't know this side of them especially manipulating the meter. Mb I'll just stick to GS Cycle. So far good experience dealing with them.

and from my personal experience, do not buy from eang chun too if you expecting to have good service. basically you text them 10 times, they will only reply you 1 time

Same, I think they are not big on texts... I paid them a visit and had a good CS experience

Same on GS Cycle... good CS experience.

Paid a visit to ICity, actually their CS is quite OK. They leave you do check out the bikes yourself and if you need them to quote, you approach them.
I kinda like it this way... as I really cannot stand someone looking over your shoulder and telling this and that. A bit sombong but oklah. Afterservice, I dunno leh...

I did a comparison, so far iCity is about 1K OTR cheaper that the other dealers. But note this is for my targeted bike.

For 1k, I am thinking is it whole the hassle and maybe not so satisfactory experience...

decisions, decisions, decisions

if the bike has no issue i'll just buy the one that is cheaper.
if has known issue that you can claim later, choosing the better customer support might be better.

new bike

If you are nearby Klang Valley. why not just go to Eang Chun at Jalan Genting Klang. They much better in terms of sales and aftersales.

Eang Chun maybe too many customers. Did not have good CS vibs for me when I was there.
All buat tak tahu.

So i took my business to Ee Tiong down the road which turn out to be way better in terms of CS and value.

I have to add to this thread. Just bought a Wmoto RT1 new (RM 9.5k OTR*) last month from iCity. For some strange reason did not read the online reviews (my really bad) The reviews are all true. Very LCLY. Walk in also no one wants to layan you. Plus all the sales CB face like you owe them money. Scoot is now 3 weeks old, with about 930 km on the clock.

That said, their price was the lowest in all my surveys. The only same price was in Kuala Selangor (GC Ann, RM 9.5k OTR, comprehensive insurance**). I'm in Shah Ale, so iCity is closer and easier access for me for the collection and ride away.

So here are my experiences:
1. *After deposit boss Ernest says insurance is 3rd party, must top up RM 250 for comprehensive. Note that comprehensive insurance provided cost RM 196 according to the cover note.
2. They offer 30% discount for accessories, but only on the day you take the bike. I thought ride a bit first to get used to the bike and then only put a top box. A week later they don't give the 30% anymore. If they had told upfront, I would have at least bought the rack and taken home to install later.
3. Never mind, after the 1 week went back and Low talked to me. Says Hafiz (who wasn't there) is in charge of accessories and will WhatsApp the price of the rack and box to me. 2 weeks later I'm still waiting. Already bought, delivered and installed form Sh*pee 1 week ago. So I can confirm everyone there just no care about the customer.

* Ultimately I considered the scoot from Kuala Selangor v iCity, so I bought it in iCity. Take bus for 2 hours, or Grab was the trade off. But the insurance was a straight off bait-and-switch
** Getting a proper quote was a pain though. The lady WA price all over the place. Ask for RT1, send price Xtreme. After talk long time only tell price is for Xtreme. Wasting time.

Overall.... I'm 50-50 if I would ever go back there. Price was okay, and location is convenient. (for me) I did not WA many times, once to request the comprehensive insurance, and once to ask if I needed to make a second payment. Both times Ernest replied promptly. Scoot came out in a reasonable time (6 working days) as they had no stock of the colour I wanted. They messaged when the bike was ready for collection.

I know I bought a China scoot. Fuh, the features! Maybe in 2 years I'll be regretting it .... but right now the scoot is brilliant compared to my last Yamaha Nouvo LC

This post has been edited by stormer.lyn: Dec 9 2024, 01:24 PM

Let me add on about iCity - Since I am coming up to the 1st service at 1000 km, I made a call to Mforce Serdang. I found out that the dealer should have issued service vouchers for 1000 km and 3000 km but have not. These vouchers are worth RM 30 each and can be used to offset the service. Engine oil + gear oil is changed at RM 66, and service charge is RM 30.

This post has been edited by stormer.lyn: Dec 9 2024, 01:32 PM