HI Guys,
i want to share my experience buy kapchai at Icity Motoworld
i make payment around 1PM through online banking,
i went to shop around 3.30PM, the shop did not do anything process yet, i already send my ic through wasap,
when i ask then their do the process after 30 minute, their ask me to JPJ for process change name , spent almost 30 minute
the shop admin did not give insurance policy to me and did not mention about insurance ,  when JPJ ask for insurance i blur
try to call shop but did not pick
back to shop and admin continue process 
5PM their bring down my motor to prepare , after that their bring a new moto for other customer that come after me,
their process that motor first , i to be like WTH ,
finally i get my motor around 5.30PM
next morning got problem, i can't start manually need to use starter , and when i drive that motor like no power, and motor "mengerang"
did call the shop and ask what problem, and also ask do i need bring friend in case need to left motor, the boss said, no need
on evening i bring motor back to shop, and whit out look at motor, the boss said, u can leave and come back next week , i to be like WTF, in afternoon u said no need to left the motor or bring the friend
then the bos left to puspakom, and  foreman come to me and said, " moto ni semalam dah ada problem, i tkr setting skit igt dah ok, kena tgl hari sabtu pomen dr kilang dtg repair "
this time i exploded you know the motor got problem still handle over to me , just tell me earlier  i will understand and will not waste my time ,
yesterday i went and pick up the moto, look like ok , their did not call and tell motor already done and i need call and ask
the bos did not come and see me and say sorry no single word sorry from them
motor i buy is SM sport 110r interchange

my rating for Icity Motoworld
customer service 1/10

i also heard this shop also adjust meter for secondhand bike,
just be careful if you want to buy from this shop