The Razer Thread V3.0

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The Razer Thread V3.0, Mako - The bringer of bankruptcy

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LittleLinnet	Sep 26 2007, 01:08 AM Show posts by this member only \| Post #81
Iophobia Senior Member 3,593 posts Joined: Feb 2005 From: *Penang*	QUOTE(jakesean @ Sep 26 2007, 01:01 AM) nah... if ur getting razer, no prob with rma... for me i've rma-ed 2 stuff already... directly thru razer in singapore, as in settling those online with support tickets, and bham 2 weeks later u get ur new replaced razer... no stupid questions or reasons given, straight to the point.. no need the hassle to go thru those retailers.. else if u still want someone then i'll recommend u moderno, 3 yrs warranty.. i bought like how many, maybe 7-8 razer stuff from moderno already.. i rather pay a few bucks extra and get no crap hassle from those ppl i go to... how you RMA-ed it ? you send back to singapore yourself? This post has been edited by LittleLinnet: Sep 26 2007, 01:09 AM
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jakesean	Sep 26 2007, 01:29 AM Show posts by this member only \| Post #82
Regular Senior Member 1,361 posts Joined: Nov 2005 From: Melaka/Perth	QUOTE(LittleLinnet @ Sep 26 2007, 01:08 AM) how you RMA-ed it ? you send back to singapore yourself? ya.. myself lor.. this is their actual response, pictures under the spoilers.. i'll put up a small guide/walk thru, watever u wanna call it, or what i've done and what are the RMA process when i did it online.. » Click to show Spoiler - click again to hide... « 1. send them a ticket, go straight to the point, tell them ur problem, give as much info as possible.. no need to say hi good day all those.. straight to the point 2. IF the info given to them is good enough, then they'll reply with this: » Click to show Spoiler - click again to hide... « ignore the USA thing, just tell them ur not from USA and give them ur current details/address.. BUT, if its not good enough, then u'll get something like this, or similar » Click to show Spoiler - click again to hide... « ignore the date coz i got that as an example from my previous tickets 3. after providing ur info, they'll ask for ur confirmation, u'll be looking at something like this: » Click to show Spoiler - click again to hide... « 4. once confirmed, they'll provide u with the shipping info, including the RMA number » Click to show Spoiler - click again to hide... « i got this late coz i wasnt sure whether i should RMA the mouse or not, so i replied them late, and got this a few hrs after i made up my mind to go with the RMA 5. after they've received ur mouse, or after a week or so, depending on wat kinda courier service ur using, send them another ticket having ur RMA number, n ask watever u want e.g when will u be receiving ur mouse or whether they have received the mouse already anot.. they will then provide u with the tracking details or any extra info - » Click to show Spoiler - click again to hide... « problem is i cant find the ticket where they provide me with the actual tracking number, should be somewhere there but duno y they took it out from the ticket sometime after.. but im 100% sure that they gave me the tracking number, had to come from somewhere coz i still have it i got the mouse 3 days later some additional info if ur thinking of doing it online - » Click to show Spoiler - click again to hide... « see how efficient? they might however ask u some stuff about ur mouse, maybe a little bit of troubleshooting or wat.. hehe.. i also got replacement for my exactmat .. wow .. this is why i never go for other brands already.. in addition to that, i've also scheduled an RMA for my tarantula.. everything has been confirmed, just that i'll be sending it in somewhere in december when i get be back to malaysia.. hoho.. that means, new tarantula, again! This post has been edited by jakesean: Sep 26 2007, 03:25 AM
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ocz	Sep 26 2007, 01:53 AM Show posts by this member only \| Post #83
Cinematographer Senior Member 2,827 posts Joined: Mar 2007 From: MALAYSIA	Want to ask here guys... Whats the different between razer Mantis Control And Razer Mantis Speed..? Thanx
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toughnut	Sep 26 2007, 08:54 AM Show posts by this member only \| Post #84
Look at all my stars!! Senior Member 3,239 posts Joined: Jun 2005	QUOTE(ocz @ Sep 26 2007, 01:53 AM) Want to ask here guys... Whats the different between razer Mantis Control And Razer Mantis Speed..? Thanx one is rough surface another is smooth. one for control another one for speed
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TSEverdying	Sep 26 2007, 09:03 AM Show posts by this member only \| Post #85
Two is One and One is None. Staff 30,730 posts Joined: Jan 2003	QUOTE(jakesean @ Sep 26 2007, 01:01 AM) else if u still want someone then i'll recommend u moderno, 3 yrs warranty.. i bought like how many, maybe 7-8 razer stuff from moderno already.. i know moderno is one of the re-sellers for razer...but im skeptical of his 3yr warranty and how he can offer it...when razer themselves just offer 2yrs. see la if anyone takes up his offer when the 3rd yr comes and what happens.
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shinjun	Sep 26 2007, 09:46 AM Show posts by this member only \| Post #86
Look at all my stars!! Senior Member 2,247 posts Joined: Jan 2007	» Click to show Spoiler - click again to hide... « QUOTE(jakesean @ Sep 26 2007, 01:29 AM) ya.. myself lor.. this is their actual response, pictures under the spoilers.. i'll put up a small guide/walk thru, watever u wanna call it, or what i've done and what are the RMA process when i did it online.. » Click to show Spoiler - click again to hide... « 1. send them a ticket, go straight to the point, tell them ur problem, give as much info as possible.. no need to say hi good day all those.. straight to the point 2. IF the info given to them is good enough, then they'll reply with this: » Click to show Spoiler - click again to hide... « ignore the USA thing, just tell them ur not from USA and give them ur current details/address.. BUT, if its not good enough, then u'll get something like this, or similar » Click to show Spoiler - click again to hide... « ignore the date coz i got that as an example from my previous tickets 3. after providing ur info, they'll ask for ur confirmation, u'll be looking at something like this: » Click to show Spoiler - click again to hide... « 4. once confirmed, they'll provide u with the shipping info, including the RMA number » Click to show Spoiler - click again to hide... « i got this late coz i wasnt sure whether i should RMA the mouse or not, so i replied them late, and got this a few hrs after i made up my mind to go with the RMA 5. after they've received ur mouse, or after a week or so, depending on wat kinda courier service ur using, send them another ticket having ur RMA number, n ask watever u want e.g when will u be receiving ur mouse or whether they have received the mouse already anot.. they will then provide u with the tracking details or any extra info - » Click to show Spoiler - click again to hide... « problem is i cant find the ticket where they provide me with the actual tracking number, should be somewhere there but duno y they took it out from the ticket sometime after.. but im 100% sure that they gave me the tracking number, had to come from somewhere coz i still have it i got the mouse 3 days later some additional info if ur thinking of doing it online - » Click to show Spoiler - click again to hide... « see how efficient? they might however ask u some stuff about ur mouse, maybe a little bit of troubleshooting or wat.. hehe.. i also got replacement for my exactmat .. wow .. this is why i never go for other brands already.. in addition to that, i've also scheduled an RMA for my tarantula.. everything has been confirmed, just that i'll be sending it in somewhere in december when i get be back to malaysia.. hoho.. that means, new tarantula, again! Bro jakesean, how much u pay for the courier service for RMA ur mouse?
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TSEverdying	Sep 26 2007, 10:05 AM Show posts by this member only \| Post #87
Two is One and One is None. Staff 30,730 posts Joined: Jan 2003	tarantula also must RMA? what happened to it?
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jakesean	Sep 26 2007, 10:54 AM Show posts by this member only \| Post #88
Regular Senior Member 1,361 posts Joined: Nov 2005 From: Melaka/Perth	QUOTE(Holyboyz @ Sep 25 2007, 07:55 PM) Is the 3G teflon feet same as the Diamondback? cuz i ordered hyperglides for the diamond back QUOTE(Everdying @ Sep 26 2007, 09:03 AM) i know moderno is one of the re-sellers for razer...but im skeptical of his 3yr warranty and how he can offer it...when razer themselves just offer 2yrs. see la if anyone takes up his offer when the 3rd yr comes and what happens. can 1.. since i deal so much[yes ALOT] with razer online, i also know how.. so far i never got disappointed with razer's customer service.. even razerguy replies my email.. reasono being that is coz i try lots of stupid stuff, like sending ticket asking for stupid things.. and they still reply.. compare them with :- a. creative malaysia.. i got their reply 2 weeks after i sent a ticket.. only got one reply.. but sent like 3-4.. b. acer malaysia, wow.. 2 months .. haha.. amazing.. until i sent a complain letter to acer's base in USA, then only i got their reply.. also without answering my question properly, and wat not, broken english which i dun even understand wat they're talking abt, so.. hell with it... im staying away from acer now.. cant help it.. c. some shops in lowyat.. too much hassle .. i dun like shops that questions me TOO MUCH abt my defective thing.. spoil means spoil.. thats another reason y the only person i get my expensive stuff from is moderno... QUOTE(shinjun @ Sep 26 2007, 09:46 AM) » Click to show Spoiler - click again to hide... « Bro jakesean, how much u pay for the courier service for RMA ur mouse? i paid $AUD 7, coz im in australia at that time.. so no idea for pos laju... but hey... i get stuff directly from razer sg.. why not.. u can ask SoulReaver how much he paid for the courrier cost from malaysia to hongkong.. i told him about this RMA thing and he did it with his DA through razer sg also.. QUOTE(Everdying @ Sep 26 2007, 10:05 AM) tarantula also must RMA? what happened to it? usb hubs cant sync ipod, cant use for printer, cant use for thumbdrive etc.. like not enuff power even tho the other power usb has been plugged in.. so.. like that lor.. This post has been edited by jakesean: Sep 26 2007, 11:15 AM
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nntrung	Sep 27 2007, 12:30 AM Show posts by this member only \| Post #89
Getting Started Junior Member 75 posts Joined: Aug 2005	Hi, I've used the Razer Krait for half a year. Now it got problem with the scroll wheel. It's not sensitive enough, lot of times i have to press very hard to make it scroll. Has anyone of yours experienced it. Can I RMA because of that problem?
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ciohbu	Sep 27 2007, 12:34 AM Show posts by this member only \| Post #90
Group: Senior Member Senior Member 2,104 posts Joined: Oct 2006	hi..wanna ask exactmat user, wat u guys usually use to clean up ur mat?...can use any wet cloth?
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z3r0717	Sep 27 2007, 12:37 AM Show posts by this member only \| Post #91
Gundam needs to pee too Senior Member 2,239 posts Joined: Jun 2006 From: K.L	QUOTE(ciohbu @ Sep 27 2007, 12:34 AM) hi..wanna ask exactmat user, wat u guys usually use to clean up ur mat?...can use any wet cloth? yes... juz use a wet cloth to wipe only.. no harm done.
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ciohbu	Sep 27 2007, 12:42 AM Show posts by this member only \| Post #92
Group: Senior Member Senior Member 2,104 posts Joined: Oct 2006	QUOTE(z3r0717 @ Sep 27 2007, 12:37 AM) yes... juz use a wet cloth to wipe only.. no harm done. haha..long time no see bro..how are u?..
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LittleLinnet	Sep 27 2007, 12:47 AM Show posts by this member only \| Post #93
Iophobia Senior Member 3,593 posts Joined: Feb 2005 From: *Penang*	QUOTE(jakesean @ Sep 26 2007, 01:29 AM) ya.. myself lor.. this is their actual response, pictures under the spoilers.. i'll put up a small guide/walk thru, watever u wanna call it, or what i've done and what are the RMA process when i did it online.. » Click to show Spoiler - click again to hide... « 1. send them a ticket, go straight to the point, tell them ur problem, give as much info as possible.. no need to say hi good day all those.. straight to the point 2. IF the info given to them is good enough, then they'll reply with this: » Click to show Spoiler - click again to hide... « ignore the USA thing, just tell them ur not from USA and give them ur current details/address.. BUT, if its not good enough, then u'll get something like this, or similar » Click to show Spoiler - click again to hide... « ignore the date coz i got that as an example from my previous tickets 3. after providing ur info, they'll ask for ur confirmation, u'll be looking at something like this: » Click to show Spoiler - click again to hide... « 4. once confirmed, they'll provide u with the shipping info, including the RMA number » Click to show Spoiler - click again to hide... « i got this late coz i wasnt sure whether i should RMA the mouse or not, so i replied them late, and got this a few hrs after i made up my mind to go with the RMA 5. after they've received ur mouse, or after a week or so, depending on wat kinda courier service ur using, send them another ticket having ur RMA number, n ask watever u want e.g when will u be receiving ur mouse or whether they have received the mouse already anot.. they will then provide u with the tracking details or any extra info - » Click to show Spoiler - click again to hide... « problem is i cant find the ticket where they provide me with the actual tracking number, should be somewhere there but duno y they took it out from the ticket sometime after.. but im 100% sure that they gave me the tracking number, had to come from somewhere coz i still have it i got the mouse 3 days later some additional info if ur thinking of doing it online - » Click to show Spoiler - click again to hide... « see how efficient? they might however ask u some stuff about ur mouse, maybe a little bit of troubleshooting or wat.. hehe.. i also got replacement for my exactmat .. wow .. this is why i never go for other brands already.. in addition to that, i've also scheduled an RMA for my tarantula.. everything has been confirmed, just that i'll be sending it in somewhere in december when i get be back to malaysia.. hoho.. that means, new tarantula, again! seems nice. I am thinking to RMA my copperhead but how do you pay for the shipping charge for them to send the mouse back? btw, my mouse already older than 2 years just a few months more though does it mean that i have to send the mouse to ban leong or where ever 1st since the case above require us to send the mouse to some place stated at hong kong? sorry for asking so much
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Proclaimer	Sep 27 2007, 01:02 AM Show posts by this member only \| Post #94
Regular Senior Member 1,150 posts Joined: Aug 2005	QUOTE(jakesean @ Sep 26 2007, 01:29 AM) ya.. myself lor.. this is their actual response, pictures under the spoilers.. i'll put up a small guide/walk thru, watever u wanna call it, or what i've done and what are the RMA process when i did it online.. » Click to show Spoiler - click again to hide... « 1. send them a ticket, go straight to the point, tell them ur problem, give as much info as possible.. no need to say hi good day all those.. straight to the point 2. IF the info given to them is good enough, then they'll reply with this: » Click to show Spoiler - click again to hide... « ignore the USA thing, just tell them ur not from USA and give them ur current details/address.. BUT, if its not good enough, then u'll get something like this, or similar » Click to show Spoiler - click again to hide... « ignore the date coz i got that as an example from my previous tickets 3. after providing ur info, they'll ask for ur confirmation, u'll be looking at something like this: » Click to show Spoiler - click again to hide... « 4. once confirmed, they'll provide u with the shipping info, including the RMA number » Click to show Spoiler - click again to hide... « i got this late coz i wasnt sure whether i should RMA the mouse or not, so i replied them late, and got this a few hrs after i made up my mind to go with the RMA 5. after they've received ur mouse, or after a week or so, depending on wat kinda courier service ur using, send them another ticket having ur RMA number, n ask watever u want e.g when will u be receiving ur mouse or whether they have received the mouse already anot.. they will then provide u with the tracking details or any extra info - » Click to show Spoiler - click again to hide... « problem is i cant find the ticket where they provide me with the actual tracking number, should be somewhere there but duno y they took it out from the ticket sometime after.. but im 100% sure that they gave me the tracking number, had to come from somewhere coz i still have it i got the mouse 3 days later some additional info if ur thinking of doing it online - » Click to show Spoiler - click again to hide... « see how efficient? they might however ask u some stuff about ur mouse, maybe a little bit of troubleshooting or wat.. hehe.. i also got replacement for my exactmat .. wow .. this is why i never go for other brands already.. in addition to that, i've also scheduled an RMA for my tarantula.. everything has been confirmed, just that i'll be sending it in somewhere in december when i get be back to malaysia.. hoho.. that means, new tarantula, again! I went to ban leong to RMA my CH 2day... Gonna get it replaced in less than 1 week.. Huhu... Wah Exactmat also can send for RMA...? wats d reason to RMA...? How long did it took to RMA the Exactmat...? Mine kinda wear off on the speed side...
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jakesean	Sep 27 2007, 01:21 AM Show posts by this member only \| Post #95
Regular Senior Member 1,361 posts Joined: Nov 2005 From: Melaka/Perth	QUOTE(LittleLinnet @ Sep 27 2007, 12:47 AM) seems nice. I am thinking to RMA my copperhead but how do you pay for the shipping charge for them to send the mouse back? btw, my mouse already older than 2 years just a few months more though does it mean that i have to send the mouse to ban leong or where ever 1st since the case above require us to send the mouse to some place stated at hong kong? sorry for asking so much for them to send back, they pay.. meaning u only pay to send ur mouse to hongkong, not banleong.. rest of it they kaotim.. send ticket and.. hehe.. tell them u bought ur mouse a few months ago la .. try sending a ticket.. and make sure u haven register ur mouse online yet since ur ch is 2yrs+ already.. but.. no point going thru razer if ban leong can do it within one week, like wat proclaimer said.. .. np no worries i never get mad at ppl even if they ask stupid or unnecessary questions.. somemore this is razer thread.. why not.. QUOTE(Proclaimer @ Sep 27 2007, 01:02 AM) I went to ban leong to RMA my CH 2day... Gonna get it replaced in less than 1 week.. Huhu... Wah Exactmat also can send for RMA...? wats d reason to RMA...? How long did it took to RMA the Exactmat...? Mine kinda wear off on the speed side... hmm.. got la.. duno whether they will do somemore RMA for exactmat or not, coz.. its special.. sry cant tell otherwise "everyone" will abuse this.. hehe.. so far i only told a few ppl about this exactmat being RMA-ed RMA exactmat, took me 2-4 days only.. hint hint .. send ticket today, 3-4 days later new exactmat came .. another hint This post has been edited by jakesean: Sep 27 2007, 01:32 AM
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karom	Sep 27 2007, 01:23 AM Show posts by this member only \| Post #96
Hello everybody Senior Member 1,262 posts Joined: Aug 2006 From: Butterworth, Penang	RMA the Exactmat? Are there any possible reason for success if RMA the mouse pad? Im not sure myself even as a reseller too.
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jakesean	Sep 27 2007, 01:24 AM Show posts by this member only \| Post #97
Regular Senior Member 1,361 posts Joined: Nov 2005 From: Melaka/Perth	QUOTE(nntrung @ Sep 27 2007, 12:30 AM) Hi, I've used the Razer Krait for half a year. Now it got problem with the scroll wheel. It's not sensitive enough, lot of times i have to press very hard to make it scroll. Has anyone of yours experienced it. Can I RMA because of that problem? send ticket lor.. no point asking here one.. if we say can but they say cannot aso useless.. www.razersupport.com.. creaate an account and ask them.. should be able to.. but if its got something to do with ur mouse getting warm then they wont do the RMA.. else u can try.. anways just try ask them only dunit shy de.. no try no chance.. got try got chance Added on September 27, 2007, 1:28 am QUOTE(karom @ Sep 27 2007, 01:23 AM) RMA the Exactmat? Are there any possible reason for success if RMA the mouse pad? Im not sure myself even as a reseller too. i went thru razer online, so if u think im talking crap, see this » Click to show Spoiler - click again to hide... « else, if distributor aso cant, then.. wah.. i must be feel quite happy and shiok for myself .. This post has been edited by jakesean: Sep 27 2007, 01:49 AM
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defconkiller	Sep 27 2007, 02:58 AM Show posts by this member only \| Post #98
impossibleissomething Senior Member 907 posts Joined: Nov 2005	i wanna buy the DB3G!!!!!! but no money....
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cstkl1	Sep 27 2007, 03:04 AM Show posts by this member only \| Post #99
Look at all my stars!! Elite 6,799 posts Joined: Jan 2003	curious is anyone selling the razer mako ?? is it even out yet?? does anybody even own one??
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blacktrix	Sep 27 2007, 07:23 AM Show posts by this member only \| Post #100
Scott Pilgrim Vs The World! VIP 13,063 posts Joined: Jan 2003 From: Toronto	Nope. The Razer Mako hasn't been released yet........
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