any of you here experience buying from apple malaysia store using cimb credit card and get charge 1% admin fee as they consider this oversea purchase?
i never experience this before in my last purchase, if like this who else wanna buy from apple store then?

I think the charges is from cimb credit card. Last 2 weeks I purchased thru their website with HLB Cc no charges also.

huh? got such things? how come?

Update: no additional charge from Citibank



This post has been edited by kevinpss: Nov 4 2021, 03:51 PM

I’m @ hsbc cc.. no additional admin fee charge..

Due to Apple's Payment Gateway that's located at Singapore, its considered as "Cross Border Transaction", another way for banks to suck money from consumers.

Guilty banks:
- Standard Chartered Malaysia

- CIMB

Update...Apple is so kind to refund me the extra even though this charges is coming from the bank.

good to know, I think apple will somehow claim this back from cimb..

How did you explain to their customer support? Also got charged the fee using CIMB and I wanna try my luck.

HSBC and Maybank no such charges.

Just call them why the charges is different from the invoice, and u don expect such charges when u buying from msia apple store.
Call the free call no, online CS cant help.

This post has been edited by JayC75: Nov 11 2021, 08:10 PM

Thank you very much! Will give it a try.

i got charged 1% for this overseas purchase too. because the portal is in SG, the company is registered as SG entity, so they consider as overseas purchase despite transacting in RM and from Apple Malaysia.

So i called my CC and asked them to waive, first time rejected, then I appeal again and threaten that if not I will cancel the card. they approved and waive the 1%.

Foreign bank CC.

But strangely, because my friend using another foreign bank CC, wasn't charged this 1%, that's why I insisted them to waive.

Bullshit la nothing to do with foreign bank. HSBC and CITIBANK not foreign bank? I never got charged when spending with this two banks.

This post has been edited by Barricade: Nov 20 2021, 09:28 AM

IMO it’s the bank itself, nothing to do with foreign or local. That’s why apple happily refund the unnecessary 1% charge, coz they will deal with the bank back end to waive it off…

LOL why are you so worked up?

yes I use stand chart and I got charged the 1%.

is this bank not a foreign bank?

ya I use foreign or local to differentiate for myself.

I use a local bank cc last time without such charges.

by the way, the 1% was the subsequently waived by stand chart after an appeal. sekian

This post has been edited by tehoice: Nov 21 2021, 09:18 PM

bought i11 last year for mum, pakai sc card, sc charged me 1%... but since i go thru the shopback portal to apple website... so i earned 2% cashback.... hahaha

what?! apple website can use shopback? never know...

apparently can... i also didnt know until i receive notification from cashback... some dumb luck

https://pictr.com/images/2021/11/22/B4uPSX.md.png

how do you guys seek a refund of the 1% charges from apple?

i got charged 1% too for my purchase of apple watch using CIMB card

Edit: Called apple store toll free number. Speak to the customer service about the 1% charges. They told because the item was not shipped from Malaysia so "some bank" will charge 1% then ask me to email them the credit card statement showing the extra 1% charges then they will revert back the 1%.

This post has been edited by cofin: Nov 23 2021, 01:31 PM