Buy from apple store malaysia get charge 1% admin
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 Nov 5 2021, 01:07 PM
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#1
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9,193 posts Joined: Aug 2010   
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QUOTE(JayC75 @ Nov 5 2021, 01:02 PM) Update...Apple is so kind to refund me the extra even though this charges is coming from the bank. good to know, I think apple will somehow claim this back from cimb.. |
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Nov 20 2021, 05:10 PM
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#2
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9,193 posts Joined: Aug 2010
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QUOTE(Barricade @ Nov 20 2021, 09:27 AM) Bullshit la nothing to do with foreign bank. HSBC and CITIBANK not foreign bank? I never got charged when spending with this two banks. IMO it’s the bank itself, nothing to do with foreign or local. That’s why apple happily refund the unnecessary 1% charge, coz they will deal with the bank back end to waive it off… |
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Nov 23 2021, 03:29 PM
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#3
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9,193 posts Joined: Aug 2010
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QUOTE(cofin @ Nov 23 2021, 12:25 PM) how do you guys seek a refund of the 1% charges from apple? call your bank to request waiver, if they refuse to then only go to Apple CS.i got charged 1% too for my purchase of apple watch using CIMB card Edit: Called apple store toll free number. Speak to the customer service about the 1% charges. They told because the item was not shipped from Malaysia so "some bank" will charge 1% then ask me to email them the credit card statement showing the extra 1% charges then they will revert back the 1%. can refer to earlier posts here and here |
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Nov 26 2021, 05:21 PM
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#4
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9,193 posts Joined: Aug 2010
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QUOTE(prescott2006 @ Nov 26 2021, 03:49 PM) Can share the Apple email? Wanna try my luck too. https://support.apple.com/en-my/contactYou can schedule a live chat session, open a case and get a reference ID before speaking to post sales (link below) https://contactretail.apple.com/Solutions schedule and pick a slot for callback, this is the post sales department This post has been edited by dikae: Nov 26 2021, 05:22 PM |
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Dec 1 2021, 09:30 AM
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#5
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9,193 posts Joined: Aug 2010
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QUOTE(dawnreaver @ Nov 30 2021, 04:45 PM) Lesson learnt. Don't use CIMB for Apple Store Malaysia purchases. Too much hassle. Think not only CIMB, someone shared standard chartered as well..This post has been edited by dikae: Dec 1 2021, 09:31 AM ChiaW3n liked this post
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Dec 1 2021, 03:50 PM
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#6
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9,193 posts Joined: Aug 2010
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QUOTE(dawnreaver @ Dec 1 2021, 02:21 PM) I contacted Apple Support and they agreed to refund the 1%, although the email stated it was a one off refund. the one off refund is just a template they use, if you buy again they will waive it again Time to switch to other banks.   but to skip all the trouble, better just use other card.. |
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