I bought an apple product from 3rd party lazada store, when I received the item, I checked it with Apple's website https://checkcoverage.apple.com/ and it shows that my device is under warranty until like august 2022

Today, I randomly check my device warranty and it suddenly shows that it has expired.



Anyone experience something like this before?

I've contacted lazada to attempt to solve the issue but still I'm wondering how a device with warranty can suddenly changed to no warranty.

THREAD SUMMARY:
My airpods pro is fake as the manufacturer is Ericsson instead of Apple (got the info once I connect it to my MBP > System Information)

Thanks to micwin1437 for pointing out

the seller who sold me fake airpods is most likely now selling again using different store, BEWARE!

https://www.lazada.com.my/products/malaysia...1545579610.html
https://www.lazada.com.my/shop/malay-official-store/

I requested refund after the 15 days, initially lazada do not entertain my request.
I reported to KPDNHEP, several days later, lazada call me and requested that I return the item to seller (they provide seller address via email)
I got full refund to my credit card approximately in 15 days

This post has been edited by dikae: Dec 15 2021, 04:45 PM

Submit your invoice to apple to change the warranty period la. Relax la bro

bought from unauthorized apple store in lazada bro.. i don't think apple will accept lazada receipt

Duh. Apple is international warranty. Doesnt matter where you got it. As long as your invoice is legit, they can check in their system if the device was activated or used before

No harm calling up Apple Support. I was just on the phone with them yesterday to resolve a warranty issue.

This post has been edited by kiddokitt: Oct 29 2021, 10:07 AM

If bought from switch/machine/sengheng lazada yes i know the invoice should be accepted.
But if bought from some 3rd party unauthorized seller, i doubt they will accept it.


I did and they said my device is still covered but didn't explain why the check coverage website showing it as expired.

Please save or screenshot the shop's online page details and send it to Apple Support. Normally Apple Support will assist as long as you purchased it with a receipt from a shop.

This post has been edited by shockk: Oct 29 2021, 11:25 AM

The store already MIA, both store & item page will result in page not found; that's why I contacted lazada to help with the case.
Well, I learnt my lesson not to buy expensive stuff from unknown seller eventhough the store got good reviews, seems like it can be faked.
My device (APP) is working fine though. It's just that I'm having some trouble getting it updated to the latest firmware which I believe is a common problem.

At least when you unbox it and check the warranty it does show until August 2022, but suddenly changed to not covered warranty.. could be system error or something...dont panic yet at least you have seen the August 2022.. but the store Mia is something to be cautious about.. check with lazada first, simultaneously check with Apple CS via Live chat.. they can help you with serial number to verify the device further..

What Apple device you bought? Airpods?

well, cs just booked an appointment for me at switch@lowyat to check my APP firmware; cs said in their system, service & repair coverage is still upto august 2022
i didn't mention about the info in the website as it was a very noisy call from singapore, hardly able to hear each other as my condo has lousy network coverage

yes, airpods pro; RM688 during 10.10
everything works fine except i am not able to get the firmware updated
some website said if it's a fake airpods, i won't be able to use find my airpods; not sure how accurate this info is but i tried it and the app manage to locate the airpods
next year if apple release APP2 I definitely won't buy from unauthorize dealer

Which seller you bought from?
Can screenshot your lazada purchase?
Sealed box product will not have expire date 2 months before you connect to the device.
Most probably recycled serial number being used.
101% the APP you have purchased is fake.
Use a MacBook to check on the manufacturer whether it’s Apple or other brand before going to switch.

Beware switch will charge service fee if the item you send in is fake no matter you know or do not know whether it fake.

Please refer to the post below :
The lazada seller also disappear already….
https://forum.lowyat.net/index.php?showtopi...ost&p=102610373

Same case as bro -renoma-








This post has been edited by micwin1437: Oct 29 2021, 08:49 PM

ok damn mine is also Ericsson instead of Apple so I guess it's confirmed that mine is a fake?

This post has been edited by regnessem: Oct 29 2021, 09:12 PM

cancel

This post has been edited by regnessem: Oct 29 2021, 09:12 PM

Manufacturer should be Apple….
I do not think Ericsson manufacture AAP for Apple…

Fight for refund from lazada, and if fail, report to consumer tribunal…

Good luck…hope you can get the refund from lazada as lazada should know that the seller sells fake product or else lazada would not have unlist the seller…

This post has been edited by micwin1437: Oct 29 2021, 09:47 PM

thanks, i will try my best to get refund

anyway...

https://www.lazada.com.my/products/malaysia...1545579610.html
https://www.lazada.com.my/shop/malay-official-store/

same price and almost identical name to the seller who sold me my fake airpods

All right....

Only buy from Apple authorised reseller or big electrical shop like Harvey Norman, TMT and senheng is also ok......... for these kind of products

below is my AAP & AAM manufacturer info...

macOS Monterey change a bit on the info display, below is retrieve from Audio info section





This post has been edited by micwin1437: Oct 29 2021, 10:12 PM

It was written genuine and original in his ad, but under specification, it was written as 'no brand' though..not sure how lazada will deal with these..

Not easy for Lazada to filter the fakes one as there are too many accounts and products….

good tactic for the conman/seller to bait price conscious/ inexperienced buyer….

- buyer received item and check have warranty on Apple website
- buyer satisfied
- one week later, lazada release payment to seller
- by the time the first buyer realise it’s a fake product months later, the seller does not mind lazada closing their account as the conman can just easily register another new account again..

This post has been edited by micwin1437: Oct 29 2021, 11:19 PM

True that its easy for scammers to open new accounts.. Still I don't get how these fake units have valid warranty at first, then a week later say warranty not recognised??

These is only my opinion and what I think happens….
Valid warranty :
- The factory purchased one unit of the original Apple AirPods Pro
- the factory uses the original serial number from the Apple AirPods Pro on the fake AirPods pro and produce 1000 units
- the factory passed to seller to sell those fake AirPods pro on 1/1/2022
- seller manage to sell 1st unit on 7/1/2022
- 1st buyer received on 10/1/2022 and activated the warranty on 10/1/2022
- seller continue to sell the remaining units
- another buyer buy on 01/02/2022, this buyer receive the item on 03/02/2021, open the item and check warranty actually starts on 10/1/2021

Warranty not recognised :
01/04/2022, block serial number of that AAP because Apple have detected same serial number AAP being attached to so many iPhones or MacBook or iPad and that might have trigger the red flag and Apple system immediately stop the particular AAP serial number warranty.
The actual real unit might also being red flag as it might be at the factory that produce these fake AAP.

Above is only my opinion.

This post has been edited by micwin1437: Oct 29 2021, 11:59 PM

Please be careful buying from unauthorized sellers. If it's too good to be true then it's fake. Either buy direct from Apple or the authorized resellers.

Video below is the main reason why.

worse when the deal is not even too good, just 99 bucks below lazada ITworld which sells at 799

during these 3 days, a lot of 5 star comments coming in for these sellers.....sure those without knowledge will be con by these sellers

This post has been edited by micwin1437: Nov 3 2021, 09:55 AM

Sigh, lazada didn’t take any action against their new accounts?

they haven't respond back to my email
in the previous mail, they mention "passed its return policy"
should i trigger chargeback from my credit card?

Try all methods possible to get back your hard earned money.

Should make a police report and send your report to lazada…this is daylight scam, cannot be tolerated at all..worse is more and more people are going for the scam without knowledge if they are not tech savvy enough…

This post has been edited by dikae: Nov 3 2021, 06:11 PM

Just want to update a bit:

I just call Lazada and according to the CS they're still investigating my report which usually take 3-5 working days so I should expect an update by next Monday.

I also call Maybank (I paid for the airpods using Maybank Visa Credit Card) and according to CS, Maybank cannot reverse the transaction for local merchant instead they advise me to resolve the issue with Lazada; report to police and tribunal tuntutan pengguna if Lazada do not cooperate.

Yes bank just pay as instructed by you, they will never reverse anything (they can’t), only party here that can help you is lazada (they should) since the scammer uses their platform to scam, and you have every evidence of the scam and proof of purchase..

I suggest wait for them to revert back and see what’s their reply, then only decide to go with the police report as your last resort

I thought paying with credit card give an advantage like paying using PayPal.
If PayPal, most of the time customer can do a chargeback through them instead of having to go through the platform.

I think PayPal now requires verification and proof from the platform before they reverse any funds, imagine if they don’t then seller/merchant will be at risk…PayPal used to be more lenient with these but that was 10+ years ago IIRC…

Paid reviewer caught :
https://www.lazada.com.my/products/malaysia...&freeshipping=1

https://www.lazada.com.my/products/free-shi...&freeshipping=1

https://www.lazada.com.my/products/free-shi...&freeshipping=1

https://www.lazada.com.my/products/free-shi...&freeshipping=1

https://www.lazada.com.my/products/malaysia...rp&search=store

https://www.lazada.com.my/products/malaysia...rp&search=store

https://www.lazada.com.my/products/free-shi...&freeshipping=1

https://www.lazada.com.my/products/free-shi...&freeshipping=1

https://www.lazada.com.my/products/free-shi...&freeshipping=1

https://www.lazada.com.my/products/free-shi...&freeshipping=1


really pity those real buyer who have purchase the fake AirPods Pro

This post has been edited by micwin1437: Nov 7 2021, 07:30 PM

Wow….lazada do take action and removed all the products after I submit complaint but beware new one should be popping up soon…

it’s easy to create new account for new scams, lazada really shouldn’t allow these, what’s the point closing their account if they keep opening new ones

it's beyond their control because conman can create and setup new company easily....

They could if they want, I mean you can’t stop them entirely but at least reduce as much…like detect ip to further clamp down these syndicates etc

they make online purchase so uncomfortable now that we need to think extra hard before checking out the order..especially big purchases..

This post has been edited by dikae: Nov 13 2021, 08:47 PM

just scanned lazada of AAP and there are still 5 more of this seller still active....reported them and see how fast lazada will closed their account....

anyone wanna guess which is real which is fake?

The right one same with my AAP case imprint…
Correct?

This post has been edited by micwin1437: Nov 14 2021, 01:52 PM

congrats you're right
i have to play with them with caution as i might accidentally swap the real pods with the fake ones as they really look the same unlike the ones i saw in youtube videos where there are noticeable difference
haven't try switching their place yet

👍👍

So this to is to submit prove to lazada?

This post has been edited by micwin1437: Nov 14 2021, 02:01 PM

They both look so similar besides the case imprint.. any update from Lazada if they will refund you?

so far i think they're not going to refund me; they told me to contact the seller even when i already told them seller is not responding.
I've already submitted a report to kpdnhep, currently under investigation
not sure what can they do to help

Lol @ lazada..I hope they get fined for this, merchant selling counterfeit products openly in their platform and they just brush it off

A lot of fakes nowadays. In Sh0p33. Pro selling for RM2xx with legit serial numbers. But I checked reviews from customers, their serial numbers are likely to be same one! haha

Wow... if RM7xx for a fake, then it is really bad. Passing off as an authentic. If RM2xx I still can understand la..although still morally wrong.

This post has been edited by davidletterboyz: Nov 29 2021, 07:40 PM

Update: I haven't got my money back yet but lazada has agreed to issue refund after I reported them to KPDNHEP, lazada informed me to send back the fake airpods to the seller, i gave them prove that i've return the item and they emailed me that my refund will be processed upto 15 working days.

Wow, at last, glad to hear that you have managed to win the battle.

Get ready for 12.12 to buy from Malaysia authorised apple reseller if you have not purchase it yet......

I will be waiting for beats fit pro instead because I hate the battle scars on my AirPods Pro which likes to fall off from my ear to the ground.....

This post has been edited by micwin1437: Nov 30 2021, 08:13 AM

Glad to hear that.

haha nice one bro..quite funny though send back to the seller..guess its part of the returning/refunding process..

you should also post it on the review so everyone else is aware of the process..

Update: I got my refund

Now I no longer lost hope in our public servants, KPDNHEP played the biggest part that made me get my refund back

Glad that you got back your money👍👍👍

wow nice bro..after over a month its finally over so are you buying it again from AASP this time? or you've changed your mind?

got scam during 10.10
bought a real one from Lazada (again lol) but this time from TMT Thunder during 11.11

Nice, definitely a safe choice to get from lazada AASP store…how are you enjoying your genuine AirPods so far?

I bought AAP because of its conversation boost but I haven't yet study on how to properly use it yet.

I have mild hearing loss and several youtube videos suggested that I use AAP instead of hearing aids as AAP is much more comfortable and better but the downside is its battery drain faster.

Yea i heard of the battery and constant charging issue…im waiting eagerly for next gen AAP hopefully they will improve the ergonomics and battery life

should buy from reputable sources only.. nowadays, fake iphone also can be scammed.

Always heard of fake AirPods Pro, didn’t know iPhones also got fake going around

ya. Check youtube, got people who can create a brand new iphone from an old model. lol.. Makes sense, given that the new gen square shape iphones are using the same blue-prints from the old model.

whoa, for fake airpods ... how is the battery life / sound quality ?

not sure about battery life as I wasn't really using it much
i'm also not an audiophile plus i have mild hearing problem so my opinion on sound quality will probably not valid
but one thing for sure is it has way more hissing sound compared to my original airpod

anyway i've already returned the fake airpod as that's one of the lazada's condition to issue refund (even though i may be able to go to the place and recollect the item as someone there call me and said there is nobody claiming the parcel)

Kesian those who bought fake AirPods and think they got real one.

These cheaters should be heavily punished!

I used to think counterfeit products would be easy to spot, from spelling, shape, finishing etc

If it takes a failed firmware update then really need to be careful.

corad as you can see here, they look very similar. In my case, if you don't have the original side by side, you won't be able to tell it's fake.
Also, without the charging case, I won't be able to tell which piece is the fake one; I was very careful when I put them side by side as I scared I accidentally switch the piece

How about the material/build of the fake pods? Are they similar to the real one as well?

I think I should head over to the return address and take the fake airpod back and then we can do a lot more testing with it

Have I mention that it also support noise cancellation & transparency mode just like the real airpod pro?

I bought a RM50+ AirPods Pro from Shopeeee

The sound quality = too much bass, it makes me headache and tired (people love bass so much is it)

Noise Cancellation, Transparency mode = Not working at all, using iPhone 11 on latest firmware, I can toggle between the ANC modes and Spacial Audio, however I couldn't tell any differences, and when I remove the internal parts it is just basic parts. (sorry I teared it open)

Ear tips = I tried to change the ear tips but guess what, I broke it, the wires inside immediately torn away. And so one of the unit already can throw dustbin.

Charging case = quality is very original feel. I love fiddle the case open and close, but the words on top of the casing don't feel like Apple's product at all.

Other than that, all those sensors are just barely working.
I just say, it is RM50+ only what can I expect?

I wear it outside people might say "woah, atas" enough liao.

Besides bad experience buying fake AirPods. Have anyone knowingly bought the fake and had good experience from it?

If it is just purely listening music without too focusing on audio quality i guess i will give it a pass.
But the microphone quality heavily depends on that unit.
For mine it sounds muddy when I am replaying the audio recording recorded from the fake AP.

The only way to ensure it's original, buy from machines switch and from a few reputable sellers such as thunder, sen q etc.

Cuz it's hard to differentiate original and fake airpods
🤔🔥