I bought an apple product from 3rd party lazada store, when I received the item, I checked it with Apple's website https://checkcoverage.apple.com/ and it shows that my device is under warranty until like august 2022

Today, I randomly check my device warranty and it suddenly shows that it has expired.



Anyone experience something like this before?

I've contacted lazada to attempt to solve the issue but still I'm wondering how a device with warranty can suddenly changed to no warranty.

THREAD SUMMARY:
My airpods pro is fake as the manufacturer is Ericsson instead of Apple (got the info once I connect it to my MBP > System Information)

Thanks to micwin1437 for pointing out

the seller who sold me fake airpods is most likely now selling again using different store, BEWARE!

https://www.lazada.com.my/products/malaysia...1545579610.html
https://www.lazada.com.my/shop/malay-official-store/

I requested refund after the 15 days, initially lazada do not entertain my request.
I reported to KPDNHEP, several days later, lazada call me and requested that I return the item to seller (they provide seller address via email)
I got full refund to my credit card approximately in 15 days

This post has been edited by dikae: Dec 15 2021, 04:45 PM

bought from unauthorized apple store in lazada bro.. i don't think apple will accept lazada receipt

If bought from switch/machine/sengheng lazada yes i know the invoice should be accepted.
But if bought from some 3rd party unauthorized seller, i doubt they will accept it.


I did and they said my device is still covered but didn't explain why the check coverage website showing it as expired.

The store already MIA, both store & item page will result in page not found; that's why I contacted lazada to help with the case.
Well, I learnt my lesson not to buy expensive stuff from unknown seller eventhough the store got good reviews, seems like it can be faked.
My device (APP) is working fine though. It's just that I'm having some trouble getting it updated to the latest firmware which I believe is a common problem.

well, cs just booked an appointment for me at switch@lowyat to check my APP firmware; cs said in their system, service & repair coverage is still upto august 2022
i didn't mention about the info in the website as it was a very noisy call from singapore, hardly able to hear each other as my condo has lousy network coverage

yes, airpods pro; RM688 during 10.10
everything works fine except i am not able to get the firmware updated
some website said if it's a fake airpods, i won't be able to use find my airpods; not sure how accurate this info is but i tried it and the app manage to locate the airpods
next year if apple release APP2 I definitely won't buy from unauthorize dealer

ok damn mine is also Ericsson instead of Apple so I guess it's confirmed that mine is a fake?

This post has been edited by regnessem: Oct 29 2021, 09:12 PM

cancel

This post has been edited by regnessem: Oct 29 2021, 09:12 PM

thanks, i will try my best to get refund

anyway...

https://www.lazada.com.my/products/malaysia...1545579610.html
https://www.lazada.com.my/shop/malay-official-store/

same price and almost identical name to the seller who sold me my fake airpods

they haven't respond back to my email
in the previous mail, they mention "passed its return policy"
should i trigger chargeback from my credit card?

Just want to update a bit:

I just call Lazada and according to the CS they're still investigating my report which usually take 3-5 working days so I should expect an update by next Monday.

I also call Maybank (I paid for the airpods using Maybank Visa Credit Card) and according to CS, Maybank cannot reverse the transaction for local merchant instead they advise me to resolve the issue with Lazada; report to police and tribunal tuntutan pengguna if Lazada do not cooperate.

I thought paying with credit card give an advantage like paying using PayPal.
If PayPal, most of the time customer can do a chargeback through them instead of having to go through the platform.

anyone wanna guess which is real which is fake?

congrats you're right
i have to play with them with caution as i might accidentally swap the real pods with the fake ones as they really look the same unlike the ones i saw in youtube videos where there are noticeable difference
haven't try switching their place yet

so far i think they're not going to refund me; they told me to contact the seller even when i already told them seller is not responding.
I've already submitted a report to kpdnhep, currently under investigation
not sure what can they do to help

Update: I haven't got my money back yet but lazada has agreed to issue refund after I reported them to KPDNHEP, lazada informed me to send back the fake airpods to the seller, i gave them prove that i've return the item and they emailed me that my refund will be processed upto 15 working days.

Update: I got my refund

Now I no longer lost hope in our public servants, KPDNHEP played the biggest part that made me get my refund back

got scam during 10.10
bought a real one from Lazada (again lol) but this time from TMT Thunder during 11.11

I bought AAP because of its conversation boost but I haven't yet study on how to properly use it yet.

I have mild hearing loss and several youtube videos suggested that I use AAP instead of hearing aids as AAP is much more comfortable and better but the downside is its battery drain faster.

not sure about battery life as I wasn't really using it much
i'm also not an audiophile plus i have mild hearing problem so my opinion on sound quality will probably not valid
but one thing for sure is it has way more hissing sound compared to my original airpod

anyway i've already returned the fake airpod as that's one of the lazada's condition to issue refund (even though i may be able to go to the place and recollect the item as someone there call me and said there is nobody claiming the parcel)

corad as you can see here, they look very similar. In my case, if you don't have the original side by side, you won't be able to tell it's fake.
Also, without the charging case, I won't be able to tell which piece is the fake one; I was very careful when I put them side by side as I scared I accidentally switch the piece