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 How to get return and refund in Shopee?, After clicking order received?

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!@#$%^
post Oct 17 2021, 10:40 PM

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just like handphone AP set and local set lo. not sure what warranty is given by the shop u buy from. but ur mistake is u clicked received, meaning u already acknowledged that u checked and satisfied. but most of the time, if the product is original although no proper warranty, shouldn't have any problems.
TScustomer2
post Oct 17 2021, 10:46 PM

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QUOTE(X1X1 @ Oct 17 2021, 10:36 PM)
seem like u can't accept the fact that u make huge mistake because of greed.
look at read again what OMRON Malaysia Official statment.
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I made mistake because I click order received before I go to register the warranty in Omron Malaysia website.

According to your theory, whoever buy phone online is greedy because they dont but at physical store.

You really need to read and understand Omron statement below.

What happened to the products purchased from an unauthorised retailer?

They may be defective, damaged, counterfeit products, knock-offs, stolen goods, or products obtained through secondary market channels.
Omron cannot guarantee the quality or effectiveness of such products and as such, they are not covered by Omron’s Warranty Policy in Malaysia.


Also,

Omron Blood Pressure Monitors from authorised retailers got you covered with 5 years warranty and provide accuracy check service during the warranty period in Malaysia.


This post has been edited by customer2: Oct 17 2021, 10:47 PM
roybreaker
post Oct 17 2021, 10:57 PM

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lol this seller doh.gif . No chance to get back your money unless you take it to tribunal.
wilson0416
post Oct 17 2021, 10:59 PM

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The price seems too good to be true... RM 150 only...
TScustomer2
post Oct 17 2021, 11:03 PM

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QUOTE(!@#$%^ @ Oct 17 2021, 10:40 PM)
just like handphone AP set and local set lo. not sure what warranty is given by the shop u buy from. but ur mistake is u clicked received, meaning u already acknowledged that u checked and satisfied. but most of the time, if the product is original although no proper warranty, shouldn't have any problems.
*
I dont even know if this item is authentic or reliable or not. I dont dare to give to old people to use.

I checked the company in the warranty card. I cant find any information about the company in the Internet or Google Map.

VV Healthcare Sdn. Bhd.

This post has been edited by customer2: Oct 17 2021, 11:09 PM


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narf03
post Oct 17 2021, 11:14 PM

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QUOTE(customer2 @ Oct 17 2021, 01:24 PM)
I bought an omron blood pressure monitor from unauthorized Omron retailers in Shopee but I click received order before I try to register the warranty for the item. Then, the item cannot register warranty in Malaysia website but seller say item is international warranty, need to register in Japan website and bla bla bla. I cant even find the product registration section in JP website.
When I ask for address, name and phone no. to return the item, seller keep reply with non related information and now seen but dont want to reply anymore. When I seek for Shopee customer support, they ask me to negotiate and come out a solution with seller.
I really dont want to accept a non auhorized blood pressure monitor to be used for grandma and just want to return it. What can I do next?

Here is the link that say shopee seller is an authorised Omron retailers:
Omron website
Shopeehomecare https://shopee.com.my/shopeehomecare?catego...temId=765001969
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from where u get the hint of saying the seller is "authorised" again ?
X1X1
post Oct 17 2021, 11:20 PM

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QUOTE(narf03 @ Oct 17 2021, 11:14 PM)
from where u get the hint of saying the seller is "authorised" again ?
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he just gone wild, greed to get cheap product without proper knowledge, now start blaming everything other than him self.
narf03
post Oct 17 2021, 11:21 PM

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QUOTE(X1X1 @ Oct 17 2021, 11:20 PM)
he just gone wild, greed to get cheap product without proper knowledge, now start blaming everything other than him self.
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hes very sad d, no need to push him.
X1X1
post Oct 17 2021, 11:24 PM

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QUOTE(narf03 @ Oct 17 2021, 11:21 PM)
hes very sad d, no need to push him.
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he even come to my post said why i stupid buy from shopee.
Seller clearly mention supplier warranty and never said single word abd seal.
on omron website clearly state unauthorized dealer but he saw authorize.
pretty23
post Oct 17 2021, 11:28 PM

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QUOTE(customer2 @ Oct 17 2021, 11:03 PM)
I dont even know if this item is authentic or reliable or not. I dont dare to give to old people to use.

I checked the company in the warranty card. I cant find any information about the company in the Internet or Google Map.

VV Healthcare Sdn. Bhd.
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the card is correct, but why no state model no# and serial no#?

I can tell you, original pack is sealed.


TScustomer2
post Oct 17 2021, 11:34 PM

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QUOTE(pretty23 @ Oct 17 2021, 11:28 PM)
the card is correct, but why no state model no# and serial no#?

I can tell you, original pack is sealed.
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This is my first time purchasing Omron blood pressure monitor. Are the box and the plastic packaging for each items sealed? I planning to get one from Alpro pharmacy.
pretty23
post Oct 17 2021, 11:39 PM

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QUOTE(customer2 @ Oct 17 2021, 11:34 PM)
This is my first time purchasing Omron blood pressure monitor. Are the box and the plastic packaging for each items sealed? I planning to get one from Alpro pharmacy.
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Nope.

The whole box sealed only. The inside component no. Normally if customer buy then on the spot open in front of customer and chop sign company name + date stamp.

You want to know the company you bought right? Tomorrow you can try calling them. See the company is real or fake.

And you can go to any clinic check your blood pressure and bring together this device along to compare. If nothing different should be ok.

Grey import is not fake item nor counterfeit product. Just no pay duty tax or cheaper middle man commission.
19 Degree South
post Oct 17 2021, 11:48 PM

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Yeah…shiityy shoppe! Bought an item on 10/10 and sampai today the seller haven’t shipped the item and shitty pee said can’t cancel the order! Need to wait 9 days from the date of purchased! Really knn this shopeee!
pretty23
post Oct 17 2021, 11:51 PM

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Now I put money in TS pocket. Lesson learn this time so next time be more smart.

Please update the outcome, see anything can help you or not.
TScustomer2
post Oct 19 2021, 12:40 PM

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Can you post something to poslaju counter for someone to collect? Seller ask me to post to pos laju alor setar and provide a phone number. Unfortunately, all the number provided previously including the so called sales manager never pick up the phone or reply.

This post has been edited by customer2: Oct 19 2021, 02:31 PM


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TScustomer2
post Oct 19 2021, 12:45 PM

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QUOTE(pretty23 @ Oct 17 2021, 11:39 PM)
Nope.

The whole box sealed only. The inside component no. Normally if customer buy then on the spot open in front of customer and chop sign company name + date stamp.

You want to know the company you bought right? Tomorrow you can try calling them. See the company is real or fake.

And you can go to any clinic check your blood pressure and bring together this device along to compare. If nothing different should be ok.

Grey import is not fake item nor counterfeit product. Just no pay duty tax or cheaper middle man commission.
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The VV Healthcare Sdn Bhd no. cannot be reached (nombor yang anda dial is not in service) . Guess the warranty card issued is fake or siok sendiri.

This post has been edited by customer2: Oct 19 2021, 02:30 PM
pretty23
post Oct 19 2021, 01:34 PM

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QUOTE(customer2 @ Oct 19 2021, 12:45 PM)
The VV Healthcare Sdn Bhd no. cannot be reached (nombor yang anda dial is not in service) . Guess the warranty card issused is fake.
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LOL... I think you need lodge a case in KPDNKK regarding this. See how their investigation.
TScustomer2
post Nov 28 2021, 06:32 PM

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Returned item to seller but seller keep reply with the same response which is to be refunded soon. After 3 weeks of waiting, I seek advise from TTPM. TTPM say I need to buy Shopee information from SSM and file a report to claim from Shopee. So I wrote email to Shopee about this, shopee take actions very fast and return money to my shopeepay under the reason of counterfeit item.

This post has been edited by customer2: Nov 28 2021, 06:35 PM
TScustomer2
post Feb 2 2022, 10:37 AM

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Now this shopeehomecare shop is claiming that it is selling only official 5 years malaysia warranty omron blood pressure monitor. I am not sure how true it is . Also, seller said that it is not authorized to sell China's unit in Malaysia which will caused jail but previously seller told me the unit I purchased is Japan's unit. How ironic.

This post has been edited by customer2: Feb 2 2022, 10:38 AM


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pretty23
post Feb 2 2022, 10:45 AM

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QUOTE(customer2 @ Nov 28 2021, 06:32 PM)
Returned item to seller but seller keep reply with the same response which is to be refunded soon. After 3 weeks of waiting, I seek advise from TTPM. TTPM say I need to buy Shopee information from SSM and file a report to claim from Shopee. So I wrote email to Shopee about this, shopee take actions very fast and return money to my shopeepay under the reason of counterfeit item.
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glad to hear you win this case.

cheer

 

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