UPDATE RMA PROCESS : RECIEVED NEW REPLACEMENT 12/3/2021

PAGE 28. POST#551.

New Replacement from ILLEGEAR, with an free upgrade 144Hz to 240Hz screen panel.




UPDATE RMA PROCESS : SUCCESSFUL 10/3/2020

PAGE 26. POST #506

Was told that Illegear had replace me a new unit with upgraded 240Hz Screen.

Will inspect and update once i've receive the laptop, anytime soon this week.




UPDATE RMA PROCESS : 4/3/2021

PAGE 20. POST #400

TBU







So, i just bought a Laptop like 5months ago great specs and it performing well in work/light gaming.

after sometime, I've facing an issue that my computer unable to detect my Graphic Card (Nvdia), it start up/ runs normally just my graphic card cant be detected it run on Intel ® UHD Graphics only. So i had contacted the after sales service to fixed it. They had tried everything, cleaning / reinstall my graphic drivers, reformatting my PC (everything u could imagine) but the problems still came back after weeks.

Due to MCO, I'm not allowed to cross stat (which the shop/service central located in KL Damansara)so i had to figure a way, i switched my laptop running in NVidia Graphic Cards ONLY (in BIOS) instead of xHybrid( (which is Intel graphics and Nvdia). It works perfectly but i get backscreen after sometimes, which i have to force restart my PC for several times to get it works normally

can anyone give me a hand with this? its kind of frustrating, had to WFH

Here's the picture for some references:


This post has been edited by Gentleman_League: Mar 15 2021, 10:58 AM

just rma

sudah bukake, can go shop

maciam suda rosak

waranty claim saja laa

Just RMA that thing.

download more gc

I've tried requesting from them, they dont allowed it. They kept insisting my graphic card is fine after few diagnose.

They kepy doing the same thing when i send it in, but problems came back after weeks!

gpu kaput

Hardware issue already lo, can't do much without RMA.

Im from penang, need cross state brother. It's frustrating it is

RMA

Update BIOS

What laptop brand? From the location and the way they service and insist don't want RMA, sounds like Illegear.

If it runs fine on intel graphics, just leave it be jer since you need to work. What laptop is this? it doesn't have door to door warranty service?

sei sohai shop

what shop is it

I request for an 1 to 1 exchange since its new, they insist . They kept saying my graphic cards runs perfectly (after cleaning / reinstall my driver). They cant even explain to me what is going on, they just kept repeating doing the samething when i had my laptop sent in.

What brand?

maciam illegear

I HDMI-ed my laptop to a monitor which i need Graphic driver to do that, intel graphics cant. They dont provide door to door service, i need to courier it in every time when i had problems

Not sure i could reveal the brand name in here, would i get into trouble?

i had this issue before, same exact one. except im on ryzen cpu.
i was trying some stuff and uninstall AMD software, then it caused this issue.

Reinstall AMD driver , update NVDIA driver then ok already.
im also using same brand