The email when i enquired about it.

Dear customer,

We are sorry to inform you that the supplier with Bank of UnionPay card and e-wallet which you've used before has officially inform us that due to the risk of fraud in your recent transactions, we are required to freeze your trading behavior and APP credit.

In order to avoid unnecessary losses to you, please kindly provide the following information to cooperate with us to check:

1. Please provide the bank payment receipts or e-wallet consumptions screenshots which can proof that the transaction records of recharging [App credit]（latest 10 transactions）；

(This is intended to prove that you are using this card to top up [App credit] in Elinking)

2. Please provide the Elinking APP user name,the real name, contact number, and payment channel;

(This is intended to prove that you are the cardholder)

3. Please complete the attachment document (CONFIRMATION OF DISPUTE CANCELLATION), and sign a handwritten signature; after completing, please take the photo/scan it and attach it to the email back to us (Please note that complete documentation is provided and the writing of the documentation is legible).

4.Please take a photo of your own person and hold the ID card in hand, the photo should be included your own person and your Mykad.

(This aim to certificate that the above information is provided by your own person)



Please send the above information back to this email, We will check your information and consumption records, and will return the results within 3 working days. If the information matches, we will unblock.

Elinking solemnly promises: your information is only used for bank complaints, we will keep it strictly confidential.



Sorry for any inconvenience, thank you for your understanding and support.



Best regards

Elinking team

The reply when I ask to terminate the account. Crazy fellas, my last transaction was using grab in july 2021, there is no way i can get the transaction history. such a hassle. worse of all, they 'blocked' users without notification. i guess if they continue to be pain in the ass, then no choice but to ask bank negara to investigate.


respected user,

According to the regulatory requirements of Bank Negara Malaysia, your recent trading behavior is abnormal. In order to ensure the legitimacy of the transaction and avoid causing property damage to you, you urgently freeze the APP balance and transaction. Please complete the real-name registration as soon as possible and confirm before unfreezing.
I hope everyone can understand, support and participate in the financial risk prevention and control work together!

Best regards

Elinking team

It seem that TNB has been disappear for long.. anyone manage to pay TNB recently?

do it at midnight.

i also kena this.

Tried once before but the app keep coming up with error can't make payment at the very last page when confirm order.

Gave up entirely now looking for new app to pay TNB with ewallet. Got any other lubang can share?

How long did the error persist? did you try again later?
I just paid tnb bills via elinking a few days ago, no problem.

Elinking app is not available anymore?

still there.
I just played a lucky spin 5 mins ago.

What I meant is on the playstore. Looks like need to download manually now

Looks like it disappeared from Playstore.
Don't know why..

Still available in playstore


Attached thumbnail(s)

utilities payee left THREE only.
OMG.

no more TNB. dono how to use my balance

NOW GOT TNB.
FAST FAST GO PAY.

tnb got mou?

I just paid~! now.


1. after midnight only come out
2. max per transaction is rm300
3. 3 times only can do
4. BUT~! only after 4 hours

i cant top up elinking credits.
"Payment is too fast or other reasons,temporarily unable to pay"

Customer service replied this

respected user:


Hello!


We are very sorry to inform you that your UnionPay account opening bank and e-wallet have officially notified us that your recent transactions may be at risk of fraud, and you are required to freeze your transactions and APP balance. In order to avoid unnecessary losses to you, please provide the following information for our verification:


1. Please provide a screenshot of the bank payment certificate/e-wallet consumption certificate of your recharge [APP balance] in Elinking;


(This item is to prove that you are using this bank account to recharge Elinking's [App Balance])


2. Please provide your Elinking APP username, real name, contact number, and payment channel used


(This is to prove that you are the holder of the bank account)


3. Please complete the attached document (CONFIRMATION OF DISPUTE CANCELLATION), and sign your handwritten signature; please print after completing the form, fill in, sign, press your handprint, please take a photo/scan of the document and attach it to the email and send it back to us ( Please pay attention to provide complete documents, and the document handwriting is clear and legible)


4. Please provide a photo of your hand-held ID card (after taking the photo of the ID card, please print it, sign it, take a photo of your handprint and send it back to us, thank you for your cooperation!)


(This item is to prove that the above information was provided by you)












Please return the above information to this email, we will check your information and consumption records, and return the result within 3 working days. If the information matches, we will unblock you.


Elinking solemnly promises: Your information will only be used for bank complaints, and we will keep it strictly confidential.






Sorry for any inconvenience, thank you for your understanding and support.

Yes I got this as well. It's too much, i felt my privacy will be at risk. They gave me a second option which is via phone calls, just answer few questions, and I have done that, now unlocked already.