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 E-linking [Not available to iOS]

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ian0123 P
post Nov 4 2021, 01:45 AM

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QUOTE(M.I.3 @ Nov 3 2021, 11:02 PM)
Hi, did anyone buy TNG reload pin on 3rd Nov?
I bought one RM50 reload pin, it was recharging for more than 12 hours,
and become successfully recharge afterwards.
However, the reload pin is invalid.
Anyone experienced the same?
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I also bought RM50 tng pin on the same day, 3rd Nov without any issue
dh13
post Nov 4 2021, 08:35 PM

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QUOTE(M.I.3 @ Nov 3 2021, 11:02 PM)
Hi, did anyone buy TNG reload pin on 3rd Nov?
I bought one RM50 reload pin, it was recharging for more than 12 hours,
and become successfully recharge afterwards.
However, the reload pin is invalid.
Anyone experienced the same?
*
Did you reload the PIN before that ? Sometime TnG might restricted your account and it will show Invalid Pin. I encountered the same issue before and the pin was able to reload to my family TnG account. Only found out because my TnG account was blocked for 72hours.


https://support.tngdigital.com.my/hc/en-my/...s-unsuccessful-

QUOTE
There could be several reasons why your PIN reload is unsuccessful :


1. You have entered incorrect 10 digits PIN

please add '0' at the front if the PIN number is less than 10 digits
2. Continuous reload within 1 minute

please allow at least 1 min interval between each reload
3. Multiple failed attempt of PIN reload which result to account locked

please retry after 72 hours
4. You have reached max wallet limit - for more info please refer to article Are they any limitations for wallet usage?

please utilize some of your balance and retry reload
5. The reload PIN has expired

You may refer to expiry date printed on the Reload PIN receipt, located below the PIN number.
Sample Reload PIN receipt
cybpsych
post Nov 4 2021, 08:52 PM

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QUOTE(dh13 @ Nov 4 2021, 08:35 PM)
Did you reload the PIN before that ? Sometime TnG might restricted your account and it will show Invalid Pin. I encountered the same issue before and the pin was able to reload to my family TnG account. Only found out because my TnG account was blocked for 72hours.
https://support.tngdigital.com.my/hc/en-my/...s-unsuccessful-
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not related to foneapp

but if we entered invalid reload pin (wrong # or really bad pin) for few times, the whole TNG eWallet account will be blocked. it treated as multiple invalid (login) pin entries. guess this is security precaution.

next is to wait 72hrs to restore account access .
M.I.3
post Nov 6 2021, 06:40 PM

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Thanks for the replies above!
My TNG eWallet account has no issue.
Got a reply from Elinking support team:
"Kindly be informed that we are in midst of checking with our technology team and we shall revert back to you accordingly."
Hopefully they can find out the issue and react accordingly.
M.I.3
post Nov 8 2021, 10:26 PM

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QUOTE(M.I.3 @ Nov 6 2021, 06:40 PM)
Thanks for the replies above!
My TNG eWallet account has no issue.
Got a reply from Elinking support team:
"Kindly be informed that we are in midst of checking with our technology team and we shall revert back  to you accordingly."
Hopefully they can find out the issue and react accordingly.
*
To update on the case above, their customer service replied that the reload pin was used on 2021-11-03 00:21:49,
whereas I can clearly remember that the order was under recharging for more than 12 hours.
Pending their further update on this matter.

I have been using Elinking for more than 1 year,
this is first time encountered such issue.

Feel free to share your experience too if you also unluckily bought invalid reload pin before.

Thanks all.

This post has been edited by M.I.3: Nov 8 2021, 10:27 PM
!@#$%^
post Nov 8 2021, 11:11 PM

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still got ppl use elinking? what for?
Dexter
post Nov 9 2021, 06:28 PM

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QUOTE(!@#$%^ @ Nov 8 2021, 11:11 PM)
still got ppl use elinking? what for?
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For me ... to use for reload RM50 (deduct rm10 GrabPay online voucher bought during 40% pointback).

Whenever I get RM0.50 voucher from Elinking, I'll use it to pay TNB. This is to clear my $$$ in Elinking.
Wolgie
post Nov 10 2021, 11:45 AM

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QUOTE(!@#$%^ @ Nov 8 2021, 11:11 PM)
still got ppl use elinking? what for?
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QUOTE(Dexter @ Nov 9 2021, 06:28 PM)
For me ... to use for reload RM50 (deduct rm10 GrabPay online voucher bought during 40% pointback).

Whenever I get RM0.50 voucher from Elinking, I'll use it to pay TNB. This is to clear my $$$ in Elinking.
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Assesment Fees and TNB
!@#$%^
post Nov 10 2021, 11:46 AM

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QUOTE(Wolgie @ Nov 10 2021, 11:45 AM)
Assesment Fees and TNB
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speaking of that, i dunno what payment mode e linking used. got a call from mbmb asking me where i made the payment
Wolgie
post Nov 10 2021, 02:39 PM

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QUOTE(!@#$%^ @ Nov 10 2021, 11:46 AM)
speaking of that, i dunno what payment mode e linking used. got a call from mbmb asking me where i made the payment
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Not sure what platform, but when i use, normally use credit in it which reload by Boost or GrabPay.
Then a week later, check ur assesment bill.
I been pay a few time all go truu... only 1 time not go truuu, but after customer support, done. got paid
M.I.3
post Nov 15 2021, 10:08 PM

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QUOTE(M.I.3 @ Nov 8 2021, 10:26 PM)
To update on the case above, their customer service replied that the reload pin was used on 2021-11-03 00:21:49,
whereas I can clearly remember that the order was under recharging for more than 12 hours.
Pending their further update on this matter.

I have been using Elinking for more than 1 year,
this is first time encountered such issue.

Feel free to share your experience too if you also unluckily bought invalid reload pin before.

Thanks all.
*
To update on this case, I have received the refund.
Quite surprised that the Elinking customer service agent is attentive and helpful.
TNG customer service took 2-3 working days to reply an email.
Whereas Elinking customer service usually replied within a day, even during weekend.
thumbsup.gif
biertrinker
post Nov 17 2021, 10:33 PM

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TnG can pay TNB already. It seems Elinking is obsolete now for TNB bill payment.
chukahae
post Nov 22 2021, 07:43 AM

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QUOTE(biertrinker @ Nov 17 2021, 10:33 PM)
TnG can pay TNB already. It seems Elinking is obsolete now for TNB bill payment.
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Grabpay enabled for TNB bill payment can make elinking obsolete. Other e-wallets not so much I guess.
Wolgie
post Nov 22 2021, 09:42 AM

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Last week done paid another cukai taksiran.
Today see got paid. DOne.

Yup. using elink because of grab point. that all

This post has been edited by Wolgie: Nov 22 2021, 09:43 AM
Dexter
post Nov 24 2021, 11:02 AM

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No more fees (paid via Apps Credit) imposed for TNB payment.


QUOTE(chukahae @ Nov 22 2021, 07:43 AM)
Grabpay enabled for TNB bill payment can make elinking obsolete. Other e-wallets not so much I guess.
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Absolutely right. Only relevant to me as I need use GrabPay to continue paying some bills.

This post has been edited by Dexter: Nov 24 2021, 11:04 AM
Don don
post Nov 27 2021, 11:53 AM

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So now elinking buy tng pin need pay fee
alandhw
post Nov 29 2021, 11:55 AM

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Tdy just try to pay tnb bill, 0 charges.
cybpsych
post Nov 29 2021, 12:14 PM

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QUOTE(alandhw @ Nov 29 2021, 11:55 AM)
Tdy just try to pay tnb bill, 0 charges.
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last week someone shared tngpin too


source: online

user posted image
!@#$%^
post Nov 29 2021, 12:16 PM

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QUOTE(alandhw @ Nov 29 2021, 11:55 AM)
Tdy just try to pay tnb bill, 0 charges.
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tng and boost already free, still wanna charge ppl meh
markchan
post Dec 3 2021, 08:59 AM

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great now i can utilized all me grab monehhhhh
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