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> ViewQWest WiFi Subscription - The Best!, Joke of the year (Other ISP)

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TSniama99
post Nov 19 2019, 09:16 PM, updated 3y ago

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COPIED AND PASTE Original reply from https://forum.lowyat.net/topic/4861824 In case someone deletes their thread.
1) Installation day (13th November 2019) : Appointment at 2.30pm Waited 1 hours for the technician to come (cannot come but no call from that dude) 3.30pm: I need to call myself, then they say someone else will come at 4.00 pm ( waited for another half an hour) (Need to call myself again! Technician: cant find my house, no problem, guide him like a lost lamb). 4.50 (reached) During installation, the technician told me im using old modem need to change, so my current speed only achievable to 100mbps, they will request new modem from TM and I just need to call my sales person and update her. ( no problem (temporary) I can wait, although the sales person should be the one who supposed to confirm my equipments and everything before the installation )
2) Payment: Told my sales person not gonna pay until the modem is settled (invoice came on the same day), doggy payment style (BANK IN only, 2019 wtf.)
3) Speed throttle: Best shit of my life ( line activated on the same installation day) > My initial expectation: Upgrade from 30mpbs (maxis/astro) to 300 mbps (Viewqwest) 10X speed (nice) In reality: Getting 8-9 mbps !!! Equivalent to 1mb/s dl speed. Last time with maxis constant dl speed (3mb/s) biggrin.gif . Speed throttle how? Initial dl speed 5-6 mb/s then drop till 1mb/s (promised to have at least 100mbps internet (old modem)) (Speed check their server 70-80 mpbs, public server like speedtest.net (10-40 mpbs), testmy.net (8-9mbps<<more accurate usual dl speed 1mb +/- 300kb/s)
4) Customer service/Technician support: Never (emphasized) pick up calls. Need to call my sales person all the freaking time.
5) Updates : NONE, 0 calls and need to call myself (AGAIN) (asked the sales person: TM no call you?, But I already email them wor! Complained about the speed throttle: (I pass my boss (manager) contact to you, you talk to him ( call yourself):|). Their manager reaction : 0 idea what is happening from the whole situation and asked me to explain the whole situation again!! (no communication at all with his subordinate). His solution: Will email their GM.
Conclusion after < 1 week subscription (19th November 2019): 300mbps but only getting 10 mbps < ( that is freaking less than 30 times of the subscribed speed ffs) Will terminate soon and if they charged me for the contract penalties, then i will complain to MCMC smile.gif
Proves for throttle? as attached. Proves for bad services ? Try yourself biggrin.gif
https://pictr.com/images/2019/11/19/5YwwCA.png
https://pictr.com/image/5Yw8M5
https://pictr.com/image/5YwdB1
https://pictr.com/image/5YwMFQ

This post has been edited by niama99: Nov 19 2019, 09:30 PM
westlife
post Nov 20 2019, 08:49 AM

Look at all my stars!!
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Joined: Jan 2011
QUOTE(niama99 @ Nov 19 2019, 09:16 PM)
COPIED AND PASTE Original reply from https://forum.lowyat.net/topic/4861824 In case someone deletes their thread.
1) Installation day (13th November 2019) : Appointment at 2.30pm Waited 1 hours for the technician to come (cannot come but no call from that dude) 3.30pm: I need to call myself, then they say someone else will come at 4.00 pm ( waited for another half an hour) (Need to call myself again! Technician: cant find my house, no problem, guide him like a lost lamb). 4.50 (reached) During installation, the technician told me im using old modem need to change, so my current speed only achievable to 100mbps, they will request new modem from TM and I just need to call my sales person and update her. ( no problem (temporary) I can wait, although the sales person should be the one who supposed to confirm my equipments and everything before the installation )
2) Payment: Told my sales person not gonna pay until the modem is settled (invoice came on the same day), doggy payment style (BANK IN only, 2019 wtf.)
3) Speed throttle: Best shit of my life ( line activated on the same installation day) > My initial expectation: Upgrade from 30mpbs (maxis/astro) to 300 mbps (Viewqwest) 10X speed (nice) In reality: Getting 8-9 mbps !!! Equivalent to 1mb/s dl speed. Last time with maxis constant dl speed (3mb/s)  biggrin.gif . Speed throttle how? Initial dl speed 5-6 mb/s then drop till 1mb/s (promised to have at least 100mbps internet (old modem)) (Speed check their server 70-80 mpbs, public server like speedtest.net (10-40 mpbs), testmy.net (8-9mbps<<more accurate usual dl speed 1mb +/- 300kb/s)
4) Customer service/Technician support: Never (emphasized) pick up calls. Need to call my sales person all the freaking time.
5) Updates : NONE, 0 calls and need to call myself (AGAIN) (asked the sales person: TM no call you?, But I already email them wor! Complained about the speed throttle: (I pass my boss (manager) contact to you, you talk to him ( call yourself):|). Their manager reaction : 0 idea what is happening from the whole situation and asked me to explain the whole situation again!! (no communication at all with his subordinate). His solution: Will email their GM.
Conclusion after < 1 week subscription (19th November 2019): 300mbps but only getting 10 mbps <  ( that is freaking less than 30 times of the subscribed speed ffs) Will terminate soon and if they charged me for the contract penalties, then i will complain to MCMC  smile.gif
Proves for throttle? as attached. Proves for bad services ? Try yourself biggrin.gif
https://pictr.com/images/2019/11/19/5YwwCA.png
https://pictr.com/image/5Yw8M5
https://pictr.com/image/5YwdB1
https://pictr.com/image/5YwMFQ
*
In bolehland, no one should use anything other than unifi.

dannielshazmeer
post Nov 20 2019, 09:00 AM

On my way
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Senior Member
616 posts

Joined: Apr 2016
QUOTE(niama99 @ Nov 19 2019, 10:16 PM)
COPIED AND PASTE Original reply from https://forum.lowyat.net/topic/4861824 In case someone deletes their thread.
1) Installation day (13th November 2019) : Appointment at 2.30pm Waited 1 hours for the technician to come (cannot come but no call from that dude) 3.30pm: I need to call myself, then they say someone else will come at 4.00 pm ( waited for another half an hour) (Need to call myself again! Technician: cant find my house, no problem, guide him like a lost lamb). 4.50 (reached) During installation, the technician told me im using old modem need to change, so my current speed only achievable to 100mbps, they will request new modem from TM and I just need to call my sales person and update her. ( no problem (temporary) I can wait, although the sales person should be the one who supposed to confirm my equipments and everything before the installation )
2) Payment: Told my sales person not gonna pay until the modem is settled (invoice came on the same day), doggy payment style (BANK IN only, 2019 wtf.)
3) Speed throttle: Best shit of my life ( line activated on the same installation day) > My initial expectation: Upgrade from 30mpbs (maxis/astro) to 300 mbps (Viewqwest) 10X speed (nice) In reality: Getting 8-9 mbps !!! Equivalent to 1mb/s dl speed. Last time with maxis constant dl speed (3mb/s)  biggrin.gif . Speed throttle how? Initial dl speed 5-6 mb/s then drop till 1mb/s (promised to have at least 100mbps internet (old modem)) (Speed check their server 70-80 mpbs, public server like speedtest.net (10-40 mpbs), testmy.net (8-9mbps<<more accurate usual dl speed 1mb +/- 300kb/s)
4) Customer service/Technician support: Never (emphasized) pick up calls. Need to call my sales person all the freaking time.
5) Updates : NONE, 0 calls and need to call myself (AGAIN) (asked the sales person: TM no call you?, But I already email them wor! Complained about the speed throttle: (I pass my boss (manager) contact to you, you talk to him ( call yourself):|). Their manager reaction : 0 idea what is happening from the whole situation and asked me to explain the whole situation again!! (no communication at all with his subordinate). His solution: Will email their GM.
Conclusion after < 1 week subscription (19th November 2019): 300mbps but only getting 10 mbps <  ( that is freaking less than 30 times of the subscribed speed ffs) Will terminate soon and if they charged me for the contract penalties, then i will complain to MCMC  smile.gif
Proves for throttle? as attached. Proves for bad services ? Try yourself biggrin.gif
https://pictr.com/images/2019/11/19/5YwwCA.png
https://pictr.com/image/5Yw8M5
https://pictr.com/image/5YwdB1
https://pictr.com/image/5YwMFQ
*
you should not to subscribe this ISP ..
annoymous1234
post Nov 20 2019, 10:37 AM

Cheapest condo in PJ
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Take this as a lesson, don't care what company it is, don't subscribe to new player until 2 years later to see how they perform, then look for reviews and feedback.

If u are under contract u can only do so much..
VQ_MY P
post Nov 20 2019, 03:18 PM

New Member
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Joined: Nov 2019
Hi Niama99,

I'm Peter from the Marketing Department at ViewQwest.

On behalf of the company, I would like to apologize for the unpleasant experience you've had during your initial time with ViewQwest.
Please email us your account number or email used to sign up at marketing.my@viewqwest.com and I will personally follow up on your case.

As far as the payment channels are concerned, please rest assured we are aware of the current limitation and are actively working on a solution.

As far as speed throttling issue, ViewQwest does not throttle speed as a part of our brand promise - we have no Fair Usage policy or throttling in place.
As such, I believe this to be a technical issue with your connection, which we will address immeditaley once you provide us your account/contact details.

We do apologize you weren't able to get in touch with our customer service / technical support team, please contact us at the aforementioned address and I will personally follow up on your issue.

Again, please accept our apology for the experience you've had and do contact us so that I can assist you personally.

Thank you
Peter





misspinky
post Nov 22 2019, 09:23 AM

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Joined: Jul 2012



They ride via tm backbone.
scaramanga
post Nov 23 2019, 12:59 PM

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Joined: Mar 2013


peter, your fb page reviews section is full of complaints that installer went missing. you should seriously relook at your installation team.

while you are at it, you should also double check the automated voice response for all your fixed line. when we call back, it still greets people with Ohana. kantoi Viewqwest Malaysia is Ohana rebranded 😂

This post has been edited by scaramanga: Nov 23 2019, 01:00 PM
Anime4000
post Nov 25 2019, 11:05 PM

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Joined: Jul 2009
From: /dev/null


they provide static IP address, which is can host own web and email server! Unifi wont allow it
SUSCandy12
post Nov 27 2019, 10:40 PM

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Joined: Apr 2019
QUOTE(Anime4000 @ Nov 25 2019, 11:05 PM)
they provide static IP address, which is can host own web and email server! Unifi wont allow it
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But Viewqwest has the same nasty 24 months full payment bloodsucking commitment similar to TM.

At this point of time, Malaysia which is in the midst of deepening recession no one wants to commit full 24 months contracts. You never know when you're going to stop paying rents and property owners don't know how long their tenants will be paying them rents.
Anime4000
post Nov 28 2019, 09:28 AM

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Joined: Jul 2009
From: /dev/null


QUOTE(Candy12 @ Nov 27 2019, 10:40 PM)
But Viewqwest has the same nasty 24 months full payment bloodsucking commitment similar to TM.

At this point of time, Malaysia which is in the midst of deepening recession no one wants to commit full 24 months contracts. You never know when you're going to stop paying rents and property owners don't know how long their tenants will be paying them rents.
*
24 month commitment useful who owning the house,
like my self, I been subscribe streamyx almost 11 years since 2008,
this sounds good deal with static IP Address, no need to rent shitty hosting
VQ_MY P
post Dec 5 2019, 04:21 PM

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Joined: Nov 2019
QUOTE(scaramanga @ Nov 23 2019, 12:59 PM)
peter, your fb page reviews section is full of complaints that installer went missing. you should seriously relook at your installation team.

while you are at it, you should also double check the automated voice response for all your fixed line. when we call back, it still greets people with Ohana. kantoi Viewqwest Malaysia is Ohana rebranded 😂
*
Thank you scaramanga,

We appreciate your feedback. We realize we've had a few installation issues and have worked on it in the last couple of weeks in order to improve our installation experience.

I have also brought up your feedback regarding the automated voice response and it has been corrected at this point. Thank you.

 

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