hjh87 I received my chair already. Ordered on Monday and received on Wednesday.

I bought from the authorised dealer - Trax Furniture. They came with their own fleet after all, not Gdex.

The chair is amazing, the quality is really good and the mesh quality is solid and extremely comfortable. It doesn’t bite into your skin nor scrap on your skin to cause discomfort.

However, within one hour of receiving the chair, I realised that the tilt mechanism cannot recline. I read through manuals and guide and etc, still unable to solve it. So I contacted their WhatsApp number. The service person tried to solve my problems but after some hoo haa, they managed to arrange a guy to come and inspect within the same day. And true enough, it was a faulty unit. He opened up the box and all to inspect, there was no issues with the mechanics, but the chair just won’t tilt and stuck in the tilt forward position. Finally Trax decided to do 1 on 1 exchange for me, but gotta wait until next week.

Despite my disappointment, I am so fucking glad that I didn’t decide to purchase from resellers from Shopee or Carousel and save on the RM1K. Can you imagine if this random thing happens? I don’t know how the hell im going to claim warranty or to get it exchanged! While I believe issues like mine happen far and in between, and in my case I got very unlucky? But still, just imagine if the kind of headaches that I would have to go through….

So right now I’m sitting on the faulty chair, patiently waiting for the new unit to come. I hope Trax Furniture honours their words. Since they confirmed it via their WhatsApp number that they will arrange an exchange, and it’ will be another new unit.

That’s all. Haha!


Note: I still don’t understand why I have to wait until next week though. Boo.

This post has been edited by miyakochan89: Aug 19 2021, 10:36 AM

Simple, cause mesh seat.

I think it’s worth the price? But I believe Steelcase Gesture would be equally good and more cost saving, only downside is that I read that it’s a super warm chair. I didn’t like Leap design myself and not mesh seat will be a no no.

This post has been edited by miyakochan89: Aug 19 2021, 10:36 AM

I have made my comments below on the chair, can refer to the my old post as quoted.
It's more suitable for taller people and my size is small.
I have since passed it to my brother who is 180CM tall. It's very comfortable for him.
I will definitely miss the legrest when i watch movies at night from my PC screen.
But now that I have an ipad i usually lie on the bed and watch from the tablet lately, so i decided to screw it and upgrade again!

I think they ship it as it is. The box is never opened until I did. Cause HM ships the chair fully assembled one.
This type of mechanism problem cannot run one la. I don’t think they knew about it. It’s too freaking obvious and basic mechanism to actually try to con customers. Also their company obviously aims for high paying customers, so they do need to maintain certain reputations.

They don’t sell. I asked before. This one I ordered from another Carousell seller. Will come next week or so.

But the chair also will have to wait until next week only can exchange, cause they have limited manpower. Oh well.

Of course they have to right. If I use it for a month or a week then it spoils, then have to claim warranty. This one should be 1 to 1 exchange, it’s only fair. It just came out of the box!

But yes even though it’s stuck on tilt forward position right now, I often forget that I’m actually sitting. It’s really good. Can’t wait for the exchange to come, but they said it would be next week cause they don’t have enough manpower due to MCO.

This post has been edited by miyakochan89: Aug 20 2021, 09:51 AM

Yes the guy who came and checked on the chair, commented something like this. That they try not take too many stocks as well cause the warranty starts running the moment it reaches here or something.

I’m starting to get anxious, because I have to wait until next week for them to arrange the exchange. They will exchange right? I mean they already said so and they are authorised dealers also, dealing with multiple high end brands in their company……

I was considering Gesture too but based on my research, it’s a super hot chair. Like it gets really warm unless your room temperature is always around 25 Celsius or below.

Honestly, buy at your own risks. Another forumer and I were discussing about the risks few days before. At the end of the day, I decided to go big or go home and bought from Authorised Dealer, because it’s confirmed NEW, AUTHENTIC and warranty is authentic.

True enough, I was unfortunate that the unit that I received was faulty within one hour I received it. and Trax sent a chair engineer/mechanic to come and check within a day. And got confirmation that they will swap me a new chair after that. Though I have to wait for the new chair to swap by the coming week as they don’t have manpower to deliver.

I am just so glad that I decided to go for the original despite the higher prices. Because imagine if it’s not a AD, I don’t think they will do a swap and probably just keep blaming that you damage it on your own, so they cannot do anything or wait for weeks for them to get their parts or etc. The warranty claim will be so difficult to deal with.

AD has a reputation to care for, because if you make enough complaints to Herman Miller, they could lose their rights to be the AD too.


Edit: I did however book a Atlas Headrest from the Boan seller as Trax doesn’t bring in I think. I did ask but they said to order ourselves or something like that. Now waiting for the chair swap and headrest to arrive. Haha!

This post has been edited by miyakochan89: Aug 22 2021, 12:40 PM

Did you manage to try out the chair?

I finally got my exchange and everything is working out so far. But I do think that getting a headrest will definitely make the overall experience much more pleasant and comfortable.

One is leather and another is cushion. The leather one you can also just buy additional cushion to sit on also.

This one I agree. Markus is only comfortable for tall people.
I really didn't like it one bit when I had it. I am only 159CM so yeah.

I just received my headrest and just fixed it on my chair. It looks great! I love the customisation, adjust up down, in and out.
Quality is amazing so far, as good as the chair itself. I will have to customise it more to find a sweet spot though.




I bought from the seller below, very responsive and patient to all your enquiries.
Had to pay deposit and waited for about one week before it arrived.

Seller:
https://www.carousell.com.my/u/boanfurniture/

Yes i agree. Also do more research on it, especially Steelcase is also about RM4K.
Steelcase Gesture even for people in living in 4 seasons complain that it's a very warm chair.
Unless you can constantly maintain your room temperature about 25 degrees and below.
Also Steelcase Gesture is more suitable for taller people. Please read them up yeah.

Yes. like i told you, please do your research ya.
You can start with YouTube too.
Most of those who find it comfortable are men, about 180CM above.

Sharing with you all something i saw from Indiegogo.

While I kinda feel that this is not for everyone, but hey! it's something interesting and new.

https://www.indiegogo.com/projects/newtral-...vO9y8jnfaSkhI#/

You sound like just typing randomly. You can see that (if you actually see it!) Markus is mesh back and Gesture is fully cushioned back and seat. Enough said.

If you can test that chair, you better do.

From what i see, the curve on the back is not everyone, depending on your height.

It's fine for me. i can sit cross leg. BUT I got the size B even though Im more suitable for Size A in the chart. So i have some small spaces around me.

U did my own manual measurement against my body, thigh to knee and compare with the Size A&B chair dimensions, depth, width and etc and i feel that Size A would like too small and compact so i went with Size B. No regrets on my part.

What's your rough height and size?
If you can easily fit into these 3 chairs i can your safe bet would be Steelcase Series 2.