you should deliver the order to the real customer. get the address from the rider.

Just contact the customer service through the order and they'll instruct what to do next. Happened to me once, and they just tell me if I can eat it (halal case), then it's free and also asked if I want re-delivery/refund of my original order.

Not his fault la, he send food labeled #44 which supposed to be mine. But inside the plastic are foods for order #43, complete with the receipt.

U can still get refund if u report to foodpanda

you'd be surprised many rider don't even look
they took whatever is inside the basket and leave

supposedly u need to verify with the staff before u leave
but sometime the staff is busy, they just took what's on the basket and leave
seen it with my own eyes

i order self collect, my order taken by panda rider. yes they don't check

happened to me once..

rider just left the food with the wrong person... without even asking his name.

luckily that guy returned the food to me..

ask.gibmedemuny

Some not rider fault but sohai shop. I had 4 orders with grab(not panda) they give me 3. I ask rider he said he too ask shop and shop worker said 2 order inside 1 packaging box 🤔😬 later I go home open see 1 order in box nia. I terus complain and later give shop 1 star.

this one same case as my friend's burger stall

i pre-order it so i don't have to wait
reach there, he told me the worker took it and deliver to someone else
end up wait there for like 30 minutes for the worker to come back, tell him he got the wrong order...took the new order back to exchange the wrong order back to me

No way you can return back the food to intended owner

Either you throw or just eat it, you can also make further complain to compensate the missing rm18 food

i ask the shop to make another for me. they did and prioritize my order

This post has been edited by DarkAeon: Nov 5 2020, 07:40 PM

Incoming lausai, cursed by the other person for stealing his food

ya.. pandai

Just eat it.
The one who received less order will complain to foodpanda and can ask for compensation.

Courrier dont want to go back to restaurant cause they dont get extra money.

That is shop mistake put the wrong number.

This post has been edited by Tongkat Ali: Nov 5 2020, 07:56 PM

Its ok la, i also happy to receive free meal