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Digi Fibre 50Mbps RM90/m. seems like on TM infra, read #1
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Buy P
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 Sep 13 2021, 08:59 PM
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New Member
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QUOTE(aniq8676 @ Sep 5 2021, 09:02 PM) If the quality of Copper is still in good condition, then it can offer speeds of up to 50mbps Oh QUOTE(reoz @ Sep 6 2021, 11:31 AM) my actual plan was 30mbps. then around 2018 got free turbo and me only entitled to 50mbps. my internet currently connected through home old phone socket. downlod speed around 45-50mbps upload speed around 15-20mbps So phone not connected to modem and can use without switching on the modem. |
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kc902
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Sep 14 2021, 10:02 PM
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New Member
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Hi guys. I'm thinking of signing up for Digi Fibre 300mbps for RM100, but Digi does not provide any warranty for modem and that concerns me a bit. Any user has any issues with modem provided by Digi so far?
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syahpian
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Sep 14 2021, 10:19 PM
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iymm
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Sep 15 2021, 01:41 PM
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Getting Started
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QUOTE(kc902 @ Sep 14 2021, 10:02 PM) Hi guys. I'm thinking of signing up for Digi Fibre 300mbps for RM100, but Digi does not provide any warranty for modem and that concerns me a bit. Any user has any issues with modem provided by Digi so far? This is from TnC QUOTE Products, defects & warranty
1. Digi’s Equipment come with 12 months warranty. If within 12 months any of the Digi’s Equipment is defective we will replace the same at no charge to you PROVIDED ALWAYS THAT such defect damage is due to our fault and NOT due to your failure to adhere to our instructions or the instructions of the manufacturer.
2. If the BTU malfunctions due to your household's negligence, carelessness, or failure to adhere to our instructions, we may offer to replace the BTU at a charge of RM500. You will continue to be bound by the contract terms even if you do not opt to receive a Replacement BTU.
3. If the CPE is defective or is damaged (NOT due to your or your household's negligence, carelessness or failure to adhere to our or manufacturer's instructions) and such defect or damage occurs within one (1) year from the SAF and you are still subscribing to the Fibre Internet Service, then we will repair or replace the CPE at no charge to you. If the CPE is defective after the initial one (1) from the SAF, we may charge a repair / replacement fee of RM150. You will be charged a Fee of RM200 if a field Engineer is sent over to your residence and the conclusion is that the disruption in quality of service is caused by factors that are beyond Digi control. |
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C_ST
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Sep 15 2021, 03:49 PM
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QUOTE(kc902 @ Sep 14 2021, 10:02 PM) Hi guys. I'm thinking of signing up for Digi Fibre 300mbps for RM100, but Digi does not provide any warranty for modem and that concerns me a bit. Any user has any issues with modem provided by Digi so far? Digi router is 1 year warranty by Digi BTU unit is lifetime warranty by TM (riding on TM infra). Was told during my installation. But anything, u still have to contact Digi CS first, only they arrange TM technician. Of coz is on faulty or unit problem, not those negligence or human mistake QUOTE(syahpian @ Sep 14 2021, 10:19 PM) new digi promo  Actually is there any 'new'? Beside so called 'stand a chance for free' and forcing u to get a Samsung monitor. Seems nothing 'new' is worth |
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WannaGetBuffed
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Sep 16 2021, 01:48 AM
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Ah fk digi. Internet down again
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failed.hashcheck
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Sep 16 2021, 02:28 AM
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even lte also very crappy right now. My ping to SG game server constant 230, from usual 90  can't shoot shit This post has been edited by failed.hashcheck: Sep 16 2021, 02:29 AM |
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YoungMan
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Sep 16 2021, 09:20 AM
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Even in Unifi thread also someone complain Unifi and Celcom down.
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Steponlego
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Sep 16 2021, 04:41 PM
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My house recently got Unifi, but still under trial period. Before this tried few times contact Digi, but they keep saying that their service cannot reach my house. Surely if my house have TM fibre, now Digi will have no problem saying my house cannot have Digi fibre?
I'm don't like Unifi offering, extra RM100 for Unifi TV that people in this house don't use.
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C_ST
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Sep 16 2021, 04:57 PM
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Seems its TM down that caused Digi & celcom down too.. Btw, I have no issue last night till 2.30am, perhaps its location issue...
Steponlego same still my advise as previously posted.... contact those 3rd party agent, they will have lubang to help u solve it.. ISP's CS are rather helpless
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heLL_bOy
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Sep 16 2021, 04:57 PM
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QUOTE(Steponlego @ Sep 16 2021, 04:41 PM) My house recently got Unifi, but still under trial period. Before this tried few times contact Digi, but they keep saying that their service cannot reach my house. Surely if my house have TM fibre, now Digi will have no problem saying my house cannot have Digi fibre? I'm don't like Unifi offering, extra RM100 for Unifi TV that people in this house don't use. TM area got unifi does not mean your area are covered by DIGI fiber. first you need to check that Digi got cover your area or not? if yes there is no issue you can get digi at your area. |
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Steponlego
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Sep 16 2021, 05:09 PM
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QUOTE(C_ST @ Sep 16 2021, 04:57 PM) Seems its TM down that caused Digi & celcom down too.. Btw, I have no issue last night till 2.30am, perhaps its location issue... Steponlego same still my advise as previously posted.... contact those 3rd party agent, they will have lubang to help u solve it.. ISP's CS are rather helpless Where to find agent. Walk to nearest digi center they can help probably? QUOTE(heLL_bOy @ Sep 16 2021, 04:57 PM) TM area got unifi does not mean your area are covered by DIGI fiber. first you need to check that Digi got cover your area or not? if yes there is no issue you can get digi at your area. Got street name, but 2 times already they rejected saying sorry we don't cover your area etc. |
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heLL_bOy
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Sep 16 2021, 05:12 PM
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QUOTE(Steponlego @ Sep 16 2021, 05:09 PM) Where to find agent. Walk to nearest digi center they can help probably? Got street name, but 2 times already they rejected saying sorry we don't cover your area etc. just report it to MCMC key in your info and wait them feedback and mention that your street name are on the list but why no coverage. |
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C_ST
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Sep 16 2021, 05:47 PM
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QUOTE(Steponlego @ Sep 16 2021, 05:09 PM) Where to find agent. Walk to nearest digi center they can help probably? Got street name, but 2 times already they rejected saying sorry we don't cover your area etc. Digi center are Customer services, they only give official replies, helpless & useless.. climb some thread above for my post... i will just repeat here... Go google or look for FB ads, those Fibre/Internet agent, usually they handle all ISP, thats y they can go through such lubang to help out. Since ur street name appear in the Digi Coverage Finder, i suppose those agent will be able to settle it. U can go the harsh method, report to MCMC but dont think it works, probably and guessed, u will get official answer - please wait and we will check out. |
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Steponlego
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Sep 16 2021, 05:55 PM
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QUOTE(heLL_bOy @ Sep 16 2021, 05:12 PM) just report it to MCMC key in your info and wait them feedback and mention that your street name are on the list but why no coverage. that's an idea. absolutely forgot about lodging a complaint to MCMC. it's a kampung address by the way. we only started to use street name in recent years. before this people simply just remember houses numbers. my house doesn't exactly have a street name, but just few meters away from a school and the main road, which was listed to have fiber coverage.  |
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failed.hashcheck
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Sep 16 2021, 07:57 PM
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QUOTE(Steponlego @ Sep 16 2021, 05:55 PM) that's an idea. absolutely forgot about lodging a complaint to MCMC. it's a kampung address by the way. we only started to use street name in recent years. before this people simply just remember houses numbers. my house doesn't exactly have a street name, but just few meters away from a school and the main road, which was listed to have fiber coverage. Even if you got valid issue to complain at mcmc, its rarely get solved as you hoped if it not involves bill dispute. I made mcmc complain about my house unjustly not covered by fiber while every house around me has been serviced for year. This complain was made after long months and countless complain made to TM by various channels. Well sure, the complain received; but they can put the progress as "under investigation" indefinitely. Technically they did something and responded to your mcmc report. But in reality nothing is done. |
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BaronVonchesto
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Sep 16 2021, 09:49 PM
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Getting Started
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I was really close to switching from Unifi to Digi fibre because of the cost for 300Mbps. Im very happy with my digi mobile service, so the package promo was very attractive.
unitl the technical team told me they only give private IP, no public IP. Not even public ipv6. So I had to say thanks but no thanks.
Now I read some of the other complaints Im glad i stayed with Unifi. Want to upgrade to 300mbps but the price aint worth it. I wish we had Time fibre, I really miss them since i moved from condo to a landed property
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gedebe
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Sep 17 2021, 12:56 AM
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can anyone comment is it worth it to take up 50mbps digi package vs 30mbps unifi which are almost the same price?
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failed.hashcheck
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Sep 17 2021, 01:17 AM
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QUOTE(BaronVonchesto @ Sep 16 2021, 09:49 PM) I was really close to switching from Unifi to Digi fibre because of the cost for 300Mbps. Im very happy with my digi mobile service, so the package promo was very attractive. unitl the technical team told me they only give private IP, no public IP. Not even public ipv6. So I had to say thanks but no thanks. Now I read some of the other complaints Im glad i stayed with Unifi. Want to upgrade to 300mbps but the price aint worth it. I wish we had Time fibre, I really miss them since i moved from condo to a landed property You sure about ipv6? even digi mobile has ipv6. |
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YoungMan
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Sep 17 2021, 08:37 AM
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QUOTE(gedebe @ Sep 17 2021, 01:56 AM) can anyone comment is it worth it to take up 50mbps digi package vs 30mbps unifi which are almost the same price? Purely on pricing alone, for 30mbps go with Celcom Fibre, RM80 monthly. If you don't need to setup CCTV or use public IP, then can go for Digi 50mbps. |
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