tell Lenovo you are talking action against them.

it always work. trust me

This post has been edited by ilovemorgiana: Sep 27 2020, 12:59 AM

Bro, I'm using a Lenovo Thinkpad. The laptop is fine. I just had an issue with the Wi-Fi which was constantly dropping. I did a search on the internet and found that everyone using the 8822 chip set from Realtek had this issue. Their solution was to get it changed to an Intel Wi-Fi card. I called Lenovo and since I had on site support bundled in my purchase, the technical support guy came to my house and swapped the Realtek with an Intel card and my Wi-Fi problem vanished. The ThinkPad is absolutely fine now and it's a great laptop. I was happy with the service too.

Let me share another story. Someone I knew had an Asus notebook. This happened years ago. I can't recall exactly the nature of the issue but it was a suspected problem with the motherboard. Brought it to their service centre in lowyat. They fixed it but the problem happened again. I took this to the consumer tribunal and requested for a refund as the notebook was still causing issues even after a few visits to the service center. I pain stakingly prepared all the evidence I had but at the end the judge simply decided to just extend the warranty and told Asus to get it repaired again. My experience with the tribunal isn't that great. I had another case with the tribunal for another product and that didn't turn out well either. Consumer rights in Malaysia isn't like that of Western countries. The judges here think they are God and have inflated ego. Some are moody, grumpy and rude.

Bottom line is, I would perhaps suggest you to rather than immediately seeking for a 1 to 1 exchange, first send it to Lenovo. Get the motherbosrd changed. After all it's still under warranty. Make full use of the warranty. If they have replaced the parts and still if the problem persist than you may escalate this issue further to their manager and then try your luck at the tribunal. My experience with Lenovo was good though. It helps if you have on site support but in this case I believe you don't. It saves you the time bringing it to their service centre each time a problem happens. Use the the warranty and claim the parts. It's only after repeated claims and the issue doesn't get solved you can opt for something drastic. Usually these companies will not immediately entertain xchanges, at least in boleh land Just claim warranty first.

This post has been edited by abhipraaya: Sep 27 2020, 11:57 AM

Most of the time the one to one exchange deal is struck with the reseller. Normally 7 days and do not register the warranty during the 7 days and the product must be returned without any physical defects and complete packaging. What the reseller does is to return it to their supplier by claiming defective out of the box before sell.

If you register the warranty, the reseller can’t help you and you will need to deal with the service center. Most service center refuse one to one exchange except those brands who have specific policy like one to one exchange during the first 2 weeks. Few do that.

Bottom line is always check and confirm the one to one exchange policy with the reseller.

Yup the Thinkpad T series really lives up to the Thinkpad name. I'm on my second T460 while the rest of my colleagues opted for a similar Dell. Almost all of them had issues with the Dell within a year whereas for my Thinkpad I'm only now having problems after 3 years and had to send for service.. After I dropped it twice

My X60s and X61T still kicking. Recently I acquired the R60 just for fun and boy, it is 1 solid and heavy laptop. Even found a R52 in the trash in crappy condition. The previous owner took great care of it. Just some minor cracks and scratches. Repairable.

Now I'm using both X220 and T540P as daily machines. Would love to collect T60 if can find a good condition one. Somehow, I have a soft spot for 4:3 ratio displays.

This post has been edited by acbc: Sep 27 2020, 07:19 PM

Thanks for your feedback. My warranty is actually on premium support, meaning that on-site warranty is actually applicable. I understand that I can either have them come over or have my laptop sent to them to rectify the problem. However, I also feel it's ridiculous that within just two weeks of purchase I'm already faced with a motherboard problem. This speaks volume about Lenovo's quality control.

If a motherboard problem can occur within just two weeks of purchase, it indicates that the problem was probably already there from the start. That's why I feel it's only fair that Lenovo does a 1 to 1 exchange. What's there to fix in a new product purchased within less than a month of purchase? Unless the product was already defective from the start.

My experience with Lenovo..

I just purchased Lenovo Ideapad in March 2020 and within few days, it can't turn on. Brought to SC and they determine is motherboard problem and request for one to one exchange through HQ and then MCO got implemented..

When EMCO, they called me back and approved the one to one exchange

Overall took 2 months because of MCO and the new laptop is working fine

I think that just says a lot about their quality control. Motherboard problem from the beginning is a huge red flag for any laptop manufacturer. My laptop still powers on but the trackpad is almost unusable because it glitches on me every couple of minutes.

The service centre has already diagnosed it as a motherboard problem when I sent it in after 2 weeks of purchase. Lenovo expects me to just send the same defective laptop back to them to fix like it's just another common Lenovo problem. Just plain disrespectful

U bought on their official website?

Hmm, but to me, lenovo laptop is very reliable. For the past 1 year, i had purchased 3 laptops from them, so far no problem. Previous laptop of mine is lenovo too, still running fine today after 8 years of usage, but decide to change as it cant run hd movie smoothly and i dun quite like this tft screen.

I bought from a seller in Lazada

Yang amat berhormat empire23, can please check who is the one that reported this post? It seems that someone is abusing the report button and just report for fun.

Oh, ok. Just asking only, cos i am wondering why there are double standards of treatment between u and ts. I thought maybe is due to u purchasing directly from their official website. Guess this is not the case.

but a mother board fault is common problem being that most component are on it - i don’t get how it is disrespectful when Lenovo is replacing the faulty part as in the warranty agreement you agreed to when purchasing the unit. the warranty starts on the day of purchase not on when you think it should.

Could be fat fingers and inadvertently done. I once ter report of all ppl Jayraptor 😂

my machenike is 1 yr old, no problem so far.
china brand ok 1.

So what if it's a common problem? You telling me you'll be okay if you bought a laptop and I gave you one with a defective motherboard and it starts glitching on you before it even reaches a month of purchase? Considering how I'm paying more than 3k for this product, I find your logic senseless and illogical.

I sincerely hope everything you buy comes defected in one way or another, requiring some form fixing and repair within its first month of purchase. Perhaps that way, you may learn a little of what common sense. Though I doubt common sense will ever be part of your vocabulary considering your statement.

This post has been edited by terrabyte: Sep 28 2020, 01:16 PM

common problem also wrong not common but treat like common also wrong?

i had a similar experience with a tv it had a vertical line on the screen just over a month - took panasonic 2 week to replace the panel using the tv now into it 6th year. didn’t whine not once i swear. 3k so what? if you buy 4k the company needs to prepare replacement units for you ka of your keyboard fail? 5k need to give you 2 units each time it fails ?

This.

Not only laptop but many other item.

BUT if u have the same policy in Malaysia, u will have thousands of ppl buying stuff using a week or 2 and refunding it. Rinse repeated not having to actually buy anything at the end...

I kena with HP...., kena graphic glitch, auto reboot and blue screen after longer hours use and multitasking. Contact online support thru whataspp die-die said it a software issue.. need to update BIOS laa...., check software update, local recovery, until they ask a cloud software recovery, lost my patient already... send to drop off center, lagi cilakak,, 2week there, they just do software recovery again... not even a day after collect, same thing happen again, escalate to customer service at HQ with phone.. now waiting for on site service to come + waiting parts.....1 month plus old already the laptop.. collecting dust.....it's suck man... spend money for something you can't use at all and lousy after sale services...

This post has been edited by kuya: Sep 28 2020, 03:55 PM

https://ttpm.kpdnhep.gov.my/portal/home

lodge report, straight go tribunal