I bought from the Lenovo retail store in midvalley. It's the Lenovo ideapad Flex 5.

There is an agent from customer care who has been acting as the middle person since I reached out to Lenovo premium care support. Last I spoke to them was yesterday. They were suggesting for me to send my laptop back to the service centre for repair.

I just find it ridiculous that I paid for a brand new laptop with motherboard problem detected within just 2 weeks of purchase and Lenovo is just expecting me to just accept and comply with mistake committed on their part. Heck, a second hand laptop may not even present with a motherboard issue within 2 weeks of purchase.

To think that a brand new laptop costing more than rm3k would present with one in less than 2 weeks is just unacceptable.

My experience with Lenovo..

I just purchased Lenovo Ideapad in March 2020 and within few days, it can't turn on. Brought to SC and they determine is motherboard problem and request for one to one exchange through HQ and then MCO got implemented..

When EMCO, they called me back and approved the one to one exchange

Overall took 2 months because of MCO and the new laptop is working fine

I think that just says a lot about their quality control. Motherboard problem from the beginning is a huge red flag for any laptop manufacturer. My laptop still powers on but the trackpad is almost unusable because it glitches on me every couple of minutes.

The service centre has already diagnosed it as a motherboard problem when I sent it in after 2 weeks of purchase. Lenovo expects me to just send the same defective laptop back to them to fix like it's just another common Lenovo problem. Just plain disrespectful

U bought on their official website?
Hmm, but to me, lenovo laptop is very reliable. For the past 1 year, i had purchased 3 laptops from them, so far no problem. Previous laptop of mine is lenovo too, still running fine today after 8 years of usage, but decide to change as it cant run hd movie smoothly and i dun quite like this tft screen.

I bought from a seller in Lazada