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 Bought a Brand New Lenovo Laptop that's defective

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mad_insane_loco
post Sep 27 2020, 11:34 PM

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QUOTE(terrabyte @ Sep 27 2020, 07:53 PM)
I think that just says a lot about their quality control. Motherboard problem from the beginning is a huge red flag for any laptop manufacturer. My laptop still powers on but the trackpad is almost unusable because it glitches on me every couple of minutes.

The service centre has already diagnosed it as a motherboard problem when I sent it in after 2 weeks of purchase. Lenovo expects me to just send the same defective laptop back to them to fix like it's just another common Lenovo problem. Just plain disrespectful
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but a mother board fault is common problem being that most component are on it - i don’t get how it is disrespectful when Lenovo is replacing the faulty part as in the warranty agreement you agreed to when purchasing the unit. the warranty starts on the day of purchase not on when you think it should.
mad_insane_loco
post Sep 28 2020, 02:52 PM

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QUOTE(terrabyte @ Sep 28 2020, 01:12 PM)
So what if it's a common problem? You telling me you'll be okay if you bought a laptop and I gave you one with a defective motherboard and it starts glitching on you before it even reaches a month of purchase? Considering how I'm paying more than 3k for this product, I find your logic senseless and illogical.

I sincerely hope everything you buy comes defected in one way or another, requiring some form fixing and repair within its first month of purchase. Perhaps that way, you may learn a little of what common sense. Though I doubt common sense will ever be part of your vocabulary considering your statement.
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common problem also wrong not common but treat like common also wrong?

i had a similar experience with a tv it had a vertical line on the screen just over a month - took panasonic 2 week to replace the panel using the tv now into it 6th year. didn’t whine not once i swear. 3k so what? if you buy 4k the company needs to prepare replacement units for you ka of your keyboard fail? 5k need to give you 2 units each time it fails ?

 

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