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 Bought a Brand New Lenovo Laptop that's defective

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TSterrabyte
post Sep 28 2020, 06:25 PM

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QUOTE(mad_insane_loco @ Sep 28 2020, 02:52 PM)
common problem also wrong not common but treat like common also wrong?

i had a similar experience with a tv it had a vertical line on the screen just over a month - took panasonic 2 week to replace the panel using the tv now into it 6th year.  didn’t whine not once i swear. 3k so what? if you buy 4k the company needs to prepare replacement units for you ka of your keyboard fail? 5k need to give you 2 units each time it fails ?
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Whether it is common problem or not, when a defect occurs within less than a month of purchase, it is unacceptable. Period. However I don't expect someone devoid of any common sense like you to grasp that.

Considering how you have no common sense and have plenty of cash to spend, I hope your journey of receiving defective products continue. Every company, big or small, out there would be plenty happy to have a consumer as exploitable as you. I am happy to hear of your problem with your TV, and I wish you more of such experiences (involving much pricier purchases) in the future.
TSterrabyte
post Sep 28 2020, 06:32 PM

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QUOTE(kuya @ Sep 28 2020, 03:54 PM)
I kena with HP...., kena graphic glitch, auto reboot and blue screen after longer hours use and multitasking. Contact online support thru whataspp die-die said it a software issue.. need to update BIOS laa....,  check software update, local recovery, until they ask a cloud software recovery, lost my patient already... send to drop off center, lagi cilakak,, 2week there, they just do software recovery again... not even a day after collect, same thing happen again,  escalate to customer service at HQ with phone.. now waiting for on site service to come + waiting parts.....1 month plus old already the laptop.. collecting dust.....it's suck man... spend money for something you can't use at all and lousy after sale services...
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So sorry to hear of your experience. I understand how frustrating it can be to spend money and receive a product that isn't functioning the way it should. It's such a waste of time and energy going back and forth with them.

Don't understand how some people think it's perfectly normal for consumers to face such problems. Like that idiot up there who indicated motherboard problem is common and acceptable. Think some people are just born idiots.

Have you considered lodging a report against them?

This post has been edited by terrabyte: Sep 28 2020, 06:33 PM
kuya
post Sep 29 2020, 10:43 AM

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QUOTE(terrabyte @ Sep 28 2020, 06:32 PM)
So sorry to hear of your experience. I understand how frustrating it can be to spend money and receive a product that isn't functioning the way it should. It's such a waste of time and energy going back and forth with them.

Don't understand how some people think it's perfectly normal for consumers to face such problems. Like that idiot up there who indicated motherboard problem is common and acceptable. Think some people are just born idiots.

Have you considered lodging a report against them?
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I'll give them a chance to replace the so call SSD faulty as they mention. will go to tribunal if the issue persist.

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