https://www.theedgemarkets.com/article/tm-d...ality-standards


KUALA LUMPUR (July 4): The Malaysian Communications and Multimedia Commission (MCMC) said today it had issued 92 compounds amounting to RM4.6 million to telcos Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd, Maxis Broadband Sdn Bhd, TT dotCom Sdn Bhd and Telekom Malaysia Bhd ™ as at the second quarter of 2020 (January to June 2020) for offences including non-compliance with the regulator’s billing-complain resolution and customer-hotline management standards.

In a statement today, the MCMC said the number of compounds and their combined value far exceeds 2019’s full-year total involving 26 compounds worth RM960,000.

“All the compounds issued involved offences on billing-complain resolution performance, non-billing complain resolution performance and customer-hotline management performance,” the MCMC said.

The MCMC said the offences are coined under Section 105(3) of the Communications and Multimedia Act 1998.

Of the 92 compounds, the MCMC said it had issued 31 compounds amounting to RM1.55 million to Digi Telecommunications, 28 compounds amounting to RM1.4 million to Maxis Broadband and 24 compounds amounting to RM1.2 million to Celcom Axiata.

TT dotCom received five compounds involving RM250,000 while TM had four compounds involving RM200,000, according to the commission.

The MCMC said the compounds issued show the regulator’s firmness and commitment in ensuring communication and multimedia services user experience quality is guaranteed, hence strengthening their confidence in the industry.

This post has been edited by langstrasse: Jul 4 2020, 11:49 AM

Mana umobil

bagus.

as technology advances, the price for internet data should become cheaper. but their price remain the same.

Good for consumer

So digi is the worse, maxshit is 2nd place....topkek

No problem actually. We just have to charge user more to recoup the fines.

Make an official complaint if you're unsatisfied, maybe next round they'll be included into the list lol

No use complaining on social media.

Not sure if this is related to the pricing framework. The article states these fines are due to billing / non-billing complaints resolution and customer hotline issues.

This post has been edited by langstrasse: Jul 4 2020, 11:48 AM

why never fine TM for their lousy internet services?

Remember.... U not happy... U file complain... Not to digi maxis celcom... To mcmc , to consumer association... To gov..

Coz u file complain to company itself... U got a "we will look inti this" and the end....

Telekom Malaysia already bolded lel....never read ka

What about that Syed Mokhtar telco company?

Possible, but it'll only work if all telcos do it. If one or two, then customers will just jump to cheaper options.

TM is in the list, read the article. Budaya membaca itu budaya murni

Exactly. More people should know about this.

The fine is still less than what they made. So they just pay the small fine n proceed to overcharge. Meanwhile mcmc dpt duit free also.

Rakyat gets nothing. Lol

if fine is more than what they make = bankrap bro

why other telco better service than TM received more compund than TM ?

something is not right there

Should fine more.. Like 10% of their total revenue

y tm so low? They should be the highest!

I've filed an MCMC complaint myself and Celcunt pretty much sucked my dick trying to resolve my issue

Celah gigi only

SOMEBODY PLACE SUMMONS ON TNB?

inb4 summons on TNB 404
monopoly where can summons