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 MCMC fines Celcom, Digi, Maxis, Time, TM, RM 4.6 million total

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TSlangstrasse
post Jul 4 2020, 12:15 PM

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QUOTE(Currylaksa @ Jul 4 2020, 11:53 AM)
What about that Syed Mokhtar telco company?
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Didn't know he had a telco.
That man is smart.

QUOTE(bereev @ Jul 4 2020, 11:58 AM)
why other telco better service than TM received more compund than TM ?

something is not right there
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MCMC can only act on complaints. No use complaining on social media.

QUOTE(red streak @ Jul 4 2020, 12:04 PM)
I've filed an MCMC complaint myself and Celcunt pretty much sucked my dick trying to resolve my issue laugh.gif
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Nice thumbsup.gif

QUOTE(submergedx @ Jul 4 2020, 12:08 PM)
SOMEBODY PLACE SUMMONS ON TNB?

inb4 summons on TNB 404
monopoly where can summons
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Who regulates TNB ? Energy Commission?
Or self regulate lol
adren1
post Jul 4 2020, 12:17 PM

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QUOTE(amxpayne67 @ Jul 4 2020, 11:44 AM)
So digi is the worse, maxshit is 2nd place....topkek
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Lel
rd33
post Jul 4 2020, 12:18 PM

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Last time company OnG > Telco

Now Telco > OnG...since data is the new oil....

I agree gov should regulate telco kaw2....they are milking us peasents to bone.
bananabread
post Jul 4 2020, 12:19 PM

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I applause for mcmc. Please fine them more till customer satisfied.
plouffle0789
post Jul 4 2020, 12:28 PM

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QUOTE(langstrasse @ Jul 4 2020, 11:36 AM)
https://www.theedgemarkets.com/article/tm-d...ality-standards
KUALA LUMPUR (July 4): The Malaysian Communications and Multimedia Commission (MCMC) said today it had issued 92 compounds amounting to RM4.6 million to telcos Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd, Maxis Broadband Sdn Bhd, TT dotCom Sdn Bhd and Telekom Malaysia Bhd ™ as at the second quarter of 2020 (January to June 2020) for offences including non-compliance with the regulator’s billing-complain resolution and customer-hotline management standards.

In a statement today, the MCMC said the number of compounds and their combined value far exceeds 2019’s full-year total involving 26 compounds worth RM960,000.

“All the compounds issued involved offences on billing-complain resolution performance, non-billing complain resolution performance and customer-hotline management performance,” the MCMC said.

The MCMC said the offences are coined under Section 105(3) of the Communications and Multimedia Act 1998.

Of the 92 compounds, the MCMC said it had issued 31 compounds amounting to RM1.55 million to Digi Telecommunications, 28 compounds amounting to RM1.4 million to Maxis Broadband and 24 compounds amounting to RM1.2 million to Celcom Axiata.

TT dotCom received five compounds involving RM250,000 while TM had four compounds involving RM200,000, according to the commission.

The MCMC said the compounds issued show the regulator’s firmness and commitment in ensuring communication and multimedia services user experience quality is guaranteed, hence strengthening their confidence in the industry.
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Tt dotcom adn bhd???
plouffle0789
post Jul 4 2020, 12:29 PM

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u mobile ok???
plouffle0789
post Jul 4 2020, 12:29 PM

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QUOTE(Currylaksa @ Jul 4 2020, 11:53 AM)
What about that Syed Mokhtar telco company?
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alcatel


U mobile service good????


Ytl yes 4g nice???
brkli
post Jul 4 2020, 12:30 PM

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fuyoh.. TM bestest.. 4 compound amouting RM200,00 only...
TSlangstrasse
post Jul 4 2020, 12:38 PM

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QUOTE(plouffle0789 @ Jul 4 2020, 12:28 PM)
Tt dotcom adn bhd???
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Googled around, TT = Time
SUSnot slow n timid
post Jul 4 2020, 02:06 PM

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QUOTE(bananabread @ Jul 4 2020, 12:19 PM)
I applause for mcmc. Please fine them more till customer satisfied.
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their collective annual profit exceed 4.6 B.

4.6 million is only 0.1% . this is literally less than slap in the wrist
TSlangstrasse
post Jul 4 2020, 02:22 PM

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QUOTE(not slow n timid @ Jul 4 2020, 02:06 PM)
their collective annual profit exceed 4.6 B.

4.6 million is only 0.1% . this is literally less than slap in the wrist
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Of course. But it's the trend that should worry the telcos.

RM 4.6 million fine as of Q2 2020, is almost 5 times the cumulative fine for 2019 of RM 960k.

At this rate, they're going to be on track for RM 9.2 million fine for 2020 or 10 times the 2019 figure.

Shareholders are not going to be pleased.

SUSsynapse*!
post Jul 4 2020, 02:31 PM

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Govt dah bankrap, mana pelusuk pun nak rembat.


LHDN, TNB, all getting active in scrapping for money
Irzani
post Jul 4 2020, 02:35 PM

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QUOTE(heLL_bOy @ Jul 4 2020, 11:47 AM)
why never fine TM for their lousy internet services?
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Hanya mereka berfikiran sampah yang malas membaca.. ye.. kamu orangnya
adren1
post Jul 4 2020, 02:46 PM

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TM bastard everyone get conned since dial-up
Dyson Jin
post Jul 4 2020, 03:14 PM

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umobile sudah bankrupt ke?
why not in the list
now using umobile in a mall lte 0 bar..hehe
yes 4g lte 3 bar..so supportlah ytl uncle
K1963
post Jul 4 2020, 03:29 PM

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QUOTE(submergedx @ Jul 4 2020, 12:08 PM)
SOMEBODY PLACE SUMMONS ON TNB?

inb4 summons on TNB 404
monopoly where can summons
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Highly cannot.
Because chairman/CEO, PN officials.
buraqdunia
post Jul 4 2020, 03:32 PM

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x kesah la saman byk mana pun, duit saman nnt bukan customer dapat pun.
TSlangstrasse
post Jul 4 2020, 04:14 PM

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QUOTE(buraqdunia @ Jul 4 2020, 03:32 PM)
x kesah la saman byk mana pun, duit saman nnt bukan customer dapat pun.
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There's probably only one way to get the money - if you sue the telco directly.

Or you band together with other customers and file a joint lawsuit.

But it'll be very expensive, time consuming and low chance of winning IMHO.
SUSLord Randall Voldemort
post Jul 4 2020, 07:17 PM

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meh.. so little only, to them no feel also

must fuck kao those bloody bloodsuckers
MAGAMan-X
post Jul 4 2020, 07:19 PM

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QUOTE(kurtkob78 @ Jul 4 2020, 11:42 AM)
bagus.

as technology advances, the price for internet data should become cheaper. but their price remain the same.
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If you're not happy you can always terminate your data service you know. Companies don't owe you cheaper prices.

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