https://www.theedgemarkets.com/article/tm-d...ality-standards


KUALA LUMPUR (July 4): The Malaysian Communications and Multimedia Commission (MCMC) said today it had issued 92 compounds amounting to RM4.6 million to telcos Celcom Axiata Bhd, Digi Telecommunications Sdn Bhd, Maxis Broadband Sdn Bhd, TT dotCom Sdn Bhd and Telekom Malaysia Bhd ™ as at the second quarter of 2020 (January to June 2020) for offences including non-compliance with the regulator’s billing-complain resolution and customer-hotline management standards.

In a statement today, the MCMC said the number of compounds and their combined value far exceeds 2019’s full-year total involving 26 compounds worth RM960,000.

“All the compounds issued involved offences on billing-complain resolution performance, non-billing complain resolution performance and customer-hotline management performance,” the MCMC said.

The MCMC said the offences are coined under Section 105(3) of the Communications and Multimedia Act 1998.

Of the 92 compounds, the MCMC said it had issued 31 compounds amounting to RM1.55 million to Digi Telecommunications, 28 compounds amounting to RM1.4 million to Maxis Broadband and 24 compounds amounting to RM1.2 million to Celcom Axiata.

TT dotCom received five compounds involving RM250,000 while TM had four compounds involving RM200,000, according to the commission.

The MCMC said the compounds issued show the regulator’s firmness and commitment in ensuring communication and multimedia services user experience quality is guaranteed, hence strengthening their confidence in the industry.

This post has been edited by langstrasse: Jul 4 2020, 11:49 AM

Make an official complaint if you're unsatisfied, maybe next round they'll be included into the list lol

No use complaining on social media.

Not sure if this is related to the pricing framework. The article states these fines are due to billing / non-billing complaints resolution and customer hotline issues.

This post has been edited by langstrasse: Jul 4 2020, 11:48 AM

Possible, but it'll only work if all telcos do it. If one or two, then customers will just jump to cheaper options.

TM is in the list, read the article. Budaya membaca itu budaya murni

Exactly. More people should know about this.

Didn't know he had a telco.
That man is smart.

MCMC can only act on complaints. No use complaining on social media.

Nice

Who regulates TNB ? Energy Commission?
Or self regulate lol

Googled around, TT = Time

Of course. But it's the trend that should worry the telcos.

RM 4.6 million fine as of Q2 2020, is almost 5 times the cumulative fine for 2019 of RM 960k.

At this rate, they're going to be on track for RM 9.2 million fine for 2020 or 10 times the 2019 figure.

Shareholders are not going to be pleased.

There's probably only one way to get the money - if you sue the telco directly.

Or you band together with other customers and file a joint lawsuit.

But it'll be very expensive, time consuming and low chance of winning IMHO.