Back a week ago, was approached by Unifi sales representative to switch over to Unifi from Maxis. At that time, he pitched the following :-

1) Free 42" TV 🥰
2) Reimbursement of contract penalty of RM500 👍
3) Reconnection within 48 hours of termination 😍

Fast forward to now, here is my situation :

1) It has been over 5 days since my fibre with Maxis was disconnected
2) Numerous complaints to the dealer concerned 😑
3) 2 complaints to MCMC and still no Unifi 😤
4) Will update again once am finally connected

So for all of you who has yet to make that jump, consider the above and good luck on your decision. Note to self, will definitely port out once my 24 months contract ends 😠

This post has been edited by tgeoklin: Jun 20 2020, 02:23 PM

TM too many people and layers ...
Not worth to deal with a company like TM , they will never improve and progress

First and last time with them. That's why sharing my experience so others won't need to go thru the same ordeals 😓

Well said and lessons learnt 😓

You can still go back to maxis ..or take Time is your area is covered by them

Then my RM500 burnt 😭 so will probably do so only after 24 months

No Time coverage at all. Actually Time was my preferred provider back decade ago before I shifted 😓

So you did not get free 42" TV. No reimbursement of contract penalty of RM500. Still no connection now?

Using my phone data now 😓. TV they say will only send after 14 days from installation. RM500 to be rebated over 10 months from first billing

Adoiii. Unfortunately your port is lost. Have to wait till someone decides to terminate or TM decides to increase port capacity in your area. Thats why its imperative to not terminate your old internet before your new internet is installed. Yes, you can have both Maxis and Unifi in same address.

Dealer said must terminate first, not install first then terminate 😤

Later found out he lied as my neighbor actually got installation first before going to disconnect. Moral of the story, their dealers are as untrustworthy as them 😠

Those roadside 'agent' or TM landline called you?

I did my switches/upgrade only when approached by 'real' TM/Maxis people (their landline/email). So far, I get what was offered.

I tend to ignore those agents, cos even I myself have an agent account, all we were told was, get the sales first and commission will come. LOL

Never deal with agents (except if agent got give extra kickback or is a friend.) Direct to TM is the best. All the agent does is key in your details into the system and sit back and wait for commission.

But to be honest, even if direct to TM, also you'd probably have the same problem. LOL.

This post has been edited by soonwai: Jun 20 2020, 03:41 PM

I more kiasi, will ask lots of question, end up the caller supervisor will be answering me instead of the telemarketer.
And I'll give an excuse saying I am busy/got customer/got call and get them to email me all the details...

tadah~ Black and white and with that fella email address.

Those that called directly, claimed to be from Unifi 🤷

Actually already asked tons of questions and only after they confirmed and guaranteed only I signed on. How I know they so blatantly lying thru their teeth 😤

Got all our WhatsApp records and promotion brochures, t&c etc. That's why already complain to MCMC 🤞

This post has been edited by tgeoklin: Jun 20 2020, 04:07 PM

They're not probably lying, just left hand do one thing, right do another. Worst in your case since they are on different bodies.

I've been with UniFi since 2011. Everytime sometime major happens, sure got glitch one.
https://forum.lowyat.net/index.php?showtopi...post&p=97208768

Even TIME also, subscribe to them for the first time last year. Also glitch.
https://forum.lowyat.net/index.php?showtopi...post&p=94130533

TS, now the proper way if you want to switch to Unifi, is through switching method like MNP. What you do is register Unifi at TM website or your trusted agent, don't terminate your Maxis line. Instead once you register Unifi, go to Maxis and apply for switching. Your Maxis line will run until the very same day unifi is install.
This process is still new, and your agent must have screwed up by terminating the maxis line.
Same process goes for people switching from TM to Maxis. Your port will be preserve and no service interruption.

This post has been edited by YoungMan: Jun 20 2020, 04:52 PM

i think you got con by the Agent
where got free 42 inch TV... too good to believe !



This post has been edited by Momo33: Jun 20 2020, 04:59 PM

Do you have the copy of the Unifi contract you signed? Make sure to keep it properly and put up a strong fight.

Since your port has been returned and given to someone else, TM is LIABLE for contract breach and they'll have to COMPENSATE you 24 months of full subscription rates for taking away your port and not reinstating it.
This is including the RM500 which they promised to reimburse for your contract termination with Maxis and the 42" TV gift.

The agreement is MUTUAL. Either side who breach the 24 months contract will have to pay the other party the full REMAINING months.

Do file a complain to MCMC and make a police report on this. Even if you lose your port to your neighbors, at least you're compensated.

Please don't be swayed and listen to silly suggestions who are coming from Unifi agents to soften your stance here. Know your RIGHTS, the contract you signed works both ways, either side who can't fulfill will need to compensate the OTHER for breach.

Got TV to rob another ISP customer laaaa..

That's was exactly what I did. Only problem was after instant termination by Maxis, nothing from Unifi. Dealer said they will follow-up etc. Daily chase them but get response like be patience, no revert, no answer calls, lots of customers etc 😤

After I complain to MCMC only get unifi email but only to arrange installation 3 days later, subjected to confirmation and availability 😑

No, his port was just seized like that it's TM's fault and this can be considered an ACT of thief!

He can go make police report with evidence of his ongoing contract signed unless they can reinstate his port and return his line. Else he can claimed of early termination on TM's fault and TM will have to compensate him 24 months as agreed.

Make a police report and head straight to your nearest TM Point demand to see the manager. See how they'll say after this. Your neighbor will have to return your port eventually.Yes you'll have to get the agent involved to teach him a lesson of not giving empty promises.

The argument is your line cannot be terminated/given as long as you're still contracted, and even with the switching promotion, it's considered contract renewal by TM wholesale.

This post has been edited by Candy12: Jun 20 2020, 05:07 PM

Thank you for your advice. Much appreciated 🙇🙇🙇

It will be worse if TM port full and Maxis don't want to give that port back to TM.
Then have to wait wait and wait to add additional row of ports.

I think they just sitting on their arse. Now waiting for them to turn up 3 days later for installation as per their email 🤞

Nonetheless, thank you for your advise 😅👍

This post has been edited by tgeoklin: Jun 20 2020, 05:08 PM

Attached thumbnail(s)

Make a police report to shake them and go see their manager at TM Point.
Also follow up with MCMC.

This is not just the agent fault partially, TM Wholesale cannot terminate any port which is still under contract which is a breach against their customers.They can only recover the port if it's no longer under contract or no binding contract any longer by the customer.

Hopefully that's not the case 🤔

TM will have to compensate him 24 full months then for breach on their part of taking away his port and giving to someone else. They cannot offer a switch over offer but taking his port away.

If you CANNOT switch the customer over with his existing port and he loses his port is TM Wholesale's fault obviously la unless they reinstate his port. TM is LIABLE for the 24 months early termination agreement.

If you just signed up recently, you have one month trial to change your mind

got these after asking about this promo from my agent friends ...

Seems like you are pretty much screwed

If they're putting up such terms and conditions to protect themselves and keeping it from their customers means its a DELIBERATE SCAM.

Can't believe TM can dip this LOW to cheat public. It's REPUTATION is just as good as GARBAGE.

TS, please check if such clauses are in your agreement. Don't let them suka-suka change the T&C which you didn't SIGN. If no, you can make police report for contract breach.

Consumer perspective if this is allowed by MCMC, it gives TM to play DIRTY and steal anyone's port as they wish.

This post has been edited by Candy12: Jun 20 2020, 05:49 PM

Do note that these are from 'AGENTS', not sure how is TM communication with them...
but to me, this looks like the agent side is protecting their arse with 24334576742409864 layer of bullet proof underwear

Nope, if there's no proper dealing or communication between agents and TM Wholesale, then TS has all rights for his line to be REINSTATED at no costs since his contract has been breach.

Nope, were never informed of such and am super surprised to know of this now. Will be upping another MCMC complain again 😤

Make sure you hold the copy of agreement you sign with TM properly to secure yourself.
Don't allow them to later add further pages or lines which you didn't sign.

They're now acting dirty and trying to change lines/clauses claiming you SIGNED it.
Lines like saying you agree to wait if your port has been returned and wait for next availability nonsense.

You signed a line switching offer not a termination agreement! Your port cannot be return and must be RESERVED because you're switching ISP accounts.

TS signed a ISP switching offer agreement not a line termination offer. A ISP switching offer MUST reserve the port for the customer because it's just a mere router unit replacement and account. Everything is upto the fibre modem is RETAINED!

TM Wholesale or the agent's own pocket somehow must compensate TS for full breach of full 24 months agreement breach now.It is also partially TM's fault for not investigating and checking their agent's request before committing.

If TM reinstate TS's port, they'll also need to deal with his other's neighbor port for disconnection.

From my experience, this is the reason why only 8-cores are utilized with a 12-core cable leaving 4 cores unused as spares.

I'm an existing Streamyx user that forced to pay RM129/m upgrade to unifi 100Mpbs, the only promotion I get is free 1-month bill. Afterward, start at RM129/m.. They treat the existing loyal customer as a cash cow, give maxis customers free TV and Cheaper bill. Tonight I will file a report at MCMC. Let's join force comrade.

Really am thankful for the advice and info shared in this forum. Am glad that I brought up my grievances here. Otherwise would have been con by these crooks. Hopefully more people can help share and viral this thread so that others won't be taken in so easily as I was 😓

Yes, please file as many reports as possible, even if it's to show your displeasure 💪💪💪

I have already filed 3 reports, on misleading T&Cs, slow & lousy service and dishonest dealer/agent so far 😅

This post has been edited by tgeoklin: Jun 20 2020, 06:22 PM

That Risk of Transfer is so wt.....

If informed in advance of such, definitely will not proceed ahead and find myself in this mess 😤

Hmm..If unifi failed to install regardless of what reason, what will happen to customer?
Pay 24 months without internet?
Will they give terminate since they already pay that Early Termination Fees to other ISP?

Then shit will hit the ceiling loh 😂😂😂

TM compensate customer for breach of service contract lor since they disconnect his port without resuming his line of switching ISP.

How can simply cut people line like that calling the switching ISP promo offer but say you need to wait for port availability. That is asking customers to terminate their lines and re-apply by trying luck.

Doubt they will do so without a legal challenge 🤔

So complicated. Do you know what brand TV they giving out?

Trying to make head and tail of this, so your neighbour steal your port is it?

Based on picture, should be a Sharp 😅

That I don't know ...... 🤷

Maxis should not terminate you at the first place. Even if now, I am contemplating to switch from Unifi to Maxis, I was told my line will not terminate until Maxis come and install their service. For Maxis side, the contract will only start once the service is installed, so not sure how it goes with Unifi. Your agent screwed up big time, so you should go make a case out of it.

Wait, he is switching from Maxis to TM, so why would TM not give him port when TM can have another customer? My take from this is that the agent is not familiar with this new process, hence they go and apply termination on Maxis side and then reapply to TM. Or the bad side of it, Maxis refuse to release his port due to still in contract.
What TS done is correct, go and report to MCMC so that big companies will not play us consumer like this.

To be honest, short of filing complains to MCMC, really nothing much we can do 😓

Did you know that TM recently changed its switching policies once again quietly without without openly informing the public due to Maxis aggressive campaigning of luring its customers over from Unifi? First they got rid of the RM500 early termination policy with remaining months lockdown so that Maxis cannot absorb the penalty and rebate their customers to encourage them to switchover. Then it still didn't work, Unifi users were still switching to Maxis by applying to have their lines installed first then Maxis on their part will help their subscribers submit the termination to TM with the customer's approval signature to terminate TM Unifi's account without needing to release the port.

TM wasn't too happy about this and got JEALOUS of their Maxis's runaway success in snatching away their home broadband customers. So in just recent months they changed the switching policy once again. This time they told Maxis off that if the customer want to switch their lines over to you, ther termination form submission cannot be handled on behalf of the customer. The customer must do it on their own, release the port back to them and also the fibre modem(ONT) before they can proceed to apply with Maxis for the installation subjected to port availability again.

So you see the mess is all created by TM themselves, they created this port availability limitation, enticed customers to switch back from Maxis by transfering the contract over to them but did not reserve the port for the customer but instead immediately assigned to his neighbors as soon as the port was released back. The whole mess backfired back into their face when simply ports can be easily expanded and provided enough for each home along the whole road(I'll explain how cheap it is and easily done in my next paragraph. Maxis has no say and control over port allocation and fibre wiring part right up to the fibre modem(ONT).they can only control their own customer accounts, billing and routing from their edge routers/gateways on their end only.

So what about ports availability and how easy is to expand ports for customers instead of telling people that ports are limited, snatch it before others do and all the nonsense? Is TM intentionally doing this to stifle competition and create a false sense of scarcity to prioritize their Unifi service to monopolize the marketshare?

Let's find out! Each cable that runs along the road at front/behind your house from the roadside cabinet has at LEAST 6-cores of fibre strands inside. In each FDP white box on your telephone pole, the very least they will apply is a 1x8 splitter.

So a 6/12 core fibre outdoor cable can serve at least 8 x 6/12 cores = 48 /96 ports (connected fibre modems/ONTs)

TNB's Allo Open Fibre Infra in Jasin, Melaka FDP Setup on Electricity Utility Poles

As you can see TNB's Allo can install one FDP box for every 3 homes down the row which means they'll never be short of ports to future proof their investment. A 6-core fibre cable can already serve upto 48 ports, the row got even 48 homes??? In the picture if you count carefully 5 FDP boxes means 5 x 8 ports = 40 ports.There got 40 homes to serve? They'll never run short of ports.

How much is each outdoor hardened weather proof FDP(fibre distribution point) white box on the telephone pole costs?



How much does each unit of higher grade 1 x 8 SC APC(green) passive fan-out splitter costs when 10 units bundle costs:
(TM uses the cheaper blue colored UPC connectors which is even cheaper type)



That said a new FDP pole box costs just less than RM100 in large bulk and can easily be added if they wanted to. Either TM is plain lazy or severely short of funds due to massive corruption/overstaffing or they are INTENTIONALLY lying to the public that ports are limited.

Thank you. This is interesting sharing especially on the port availability. I have never pay attention how it is done over here, since Sarawak's fibre is manage by Sacofa.
Regarding the transfer from TM to Maxis or vice versa, the info I got was from Maxis call center. I will see what happen when I apply switch over in a month or 2.

AFAIK, the offer works by TM come to do installation first after subscribe then after terminate maxis, get the bill to TM and tm will reimburse the RM500 into your account.

This post has been edited by nyunyu: Jun 21 2020, 07:42 PM

Just to update, according to TM, got 2 session for installation ie. 9.30 am to 1 pm and from 2 pm to 7 pm. Technician will call you ahead for installation. That's the so called SOPs

Am not sure if they meant installation will commence from 9.30 am or they will only start calling from 9.30 am onwards as thus far, no one has call at all, despite receiving their email indicating otherwise 😑

TS Topkek!

Want the 42" TV but complain about service, hahaha......

So speaks a TM agent who tries to downtalk the whole mess created. There must be tons of TM staffs/dealers with dupe accounts all over this forum.

Such speak a lot of a company which pull cheap moves like this with the public.

That's correct. Also usually when a technician is assigned to your case, they will provide a contact number of the contractor. Usually in SMS.

How are these two related? Promo says will get 42" TV on registration, if I'm TS I'd be pissed too.

I have the same problem - but my switch is opposite :

https://forum.lowyat.net/index.php?showtopic=4984140&hl=



My conclusion is both side also got problem....Just don't simply switch FIBRE LINE for the sake of promotion !

Ok everyone. Finally after an excruciating 120 hours without WiFi, finally my Unifi was resolved 🥰🥰🥰

Oh, it seems the number in my contact was wrongly key-in as well, thus no sms were received. And luckily I complained to MCMC, as otherwise they would not even had contacted me. On the plus side, at least they immediately despatched technicians to my place ✌️

In terms of equipment, got a Huawei modem but an unknown, Netis router 🤦, which on initial testing already has shorter, weaker signal range than my Maxis Archer 1200. Anyway, will be upgrading router, so no big deal 😅

And that is how it ended for now ☺️

Glad to know your problem has been solve. Maybe after this can also share your review of both Maxis and Unifi, since you use both ISP.

Great to hear that.
Between, I would like to check how to ensure im the selected user by TM to entitle for this port in promotion?

Glad you have it all sorted out. As for the technician's contact, that has been always the case most of the time. Contractor changed HP no, updated to TM but never got updated in database.

I have being told by TM marketing team the process as:
1. Customer register the interest with TM
2. TM send the Transfer ID after process the registration
3. Customer bring the Transfer ID to maxis(without return the maxis devices)
4. Arrange the Unifi installation date

Are you going thru the same processes?
I wonder will the Maxis accept the Transfer ID request without returning the devices.

Am not sure not but it seems the dealer for a specify area will be given a list of contacts to call etc. ☺️

Yes, that was how it happened with me. Hiccups arise only after Step 3 😅

As for my neighbor, it happened in the following steps 1), 4), 2) and 3 ie. Unifi was installed before proceeding to disconnect Maxis 🤷

As for the return of device, it's basically router only as modem will be reused as it belongs to TM in the first place ☺️

This post has been edited by tgeoklin: Jun 24 2020, 01:58 PM

Based on my experience, Maxis's installation process way more efficient. In terms of data speed, it's basically the same for me either way.

However, if you are business based, Maxis would be your preference since has better customer service and unlimited calls whilst Unifi gives you Hypo TV 😂 and 600 mins call for entry package

Hope that helps

Once you submit the transfer ID to Maxis, the service will be terminated immediately?

Yeap, immediately

Opss!! I almost repeat the mistake.
May i know what is the function of the Transfer ID?
If it is equivalent to the termination request, why it need to generate by TM?

This is supposedly to hold your port pending reconnection after you disconnect from Maxis and before Unifi mobilise ☺️

Alright.
I have submit my application today. Will take precaution on this.

As long as you have standby WiFi or broadband then should be no issue. My issue was believing in their 48 hours miracle, thus resulting in lots of frustrations and hair loss 😓

Oh, not sure how true it is but Unifi also tends to block more sites than any other ISPs 😳

In terms of torrenting and gaming, how is it like for both? Can Maxis fibre do torrenting as smooth as Unifi? Calls and TV is least of my concern, if possible I even want to get internet only without other crap. But not possible for TM or Maxis.

This post has been edited by YoungMan: Jun 24 2020, 07:54 PM

So far have not encountered any torrenting issue with any of our ISPs, but maybe because am not a heavy user? Seldom exceed 100GB per month in this respect 😅

My experience, Time is the best 😉

Do note that sites not accessible via Unifi maybe a possibility with Maxis. But worst ISP per my experience is Celcom, takes the crown from service all the way to performance 😂

This post has been edited by tgeoklin: Jun 25 2020, 09:58 AM

Feel for you 🤗🤗🤗

i also request to change from maxis tuh unifi. now in the process of transfer ID.

it is pain in the a** to do the transfer ID only at maxis centre here in ipoh greentown.

i call maxis CS and she told me can do the transfer id request at menglembu ipoh( since my house at menglembu). after arrive and told them i want to do the transfer ID. they told me need to do at HQ in ipoh.

and they told me i need to send the maxis router because under contract. wew.

pain in the a** just to do this transfer.

Queue in Maxis Centre in KL was about 1 hour wait time last time I did fyi 😵

i currently using maxis 1 prime and the dongle, i use at my hometown in kampar.

basically:

- router in sepang ( my brother house )
- dongle usb for backup sim ( in my hometown kampar )
- and me at ipoh.


btw when you do the transfer ID. you also need to send back to them the maxis router? if we dont have any contract anymore. we also need to send the router or keep the router?

Welcome to unifi.
So you have complete the unifi installation?

not yet. i currently in process to submit the transfer ID. stuck as my router and dongle are not with me.

If transfer over from Maxis to Unifi, confirm no need return modem. The rest, mostly need to be returned, unless maybe super old and obsolete, then probably don't need. It's indicated inside their system, so hard to say since got many different version of contracts 😅

You have 10 days to submit in the request, failing which, need to redo a new request ☺️

Usually my fibre priority is maxis-time(if available)>unifi....

Good info there. Ever use Celcom Fibre?

Just curious, switch because of the promo or because of other reason? Because what I feel, you may only get the TV which around a few hundred. Just that Unifi help you to pay back the RM500 contract termination.

My previous office uses them, and if there's any issue, trust me, you can just wait, and wait, and wait 😂😂😂

But on the bright side, good to chill and relax without any rush while waiting for them 😅

Not not immediately but fast.

If anyone in future who is transferring to Unifi from Maxis, big recommended to always visit the official office of TMPoint, not Authorised Dealer or Reseller. If you go anywhere other than TMPoint, you will surely get conned as they are only up for commission and only cause issues.

If your router/modem is previously from Unifi, do not return them as they are property of TM. If Maxis demands your devices go report at TM as this is one dirty trick by Maxis to handicap their non-loyal customers.

If not, call/visit TM and double confirm if modem is shared or not.

This post has been edited by Daniel Hyuuga: Jun 25 2020, 10:45 PM