Do you have the copy of the Unifi contract you signed? Make sure to keep it properly and put up a strong fight.

Since your port has been returned and given to someone else, TM is LIABLE for contract breach and they'll have to COMPENSATE you 24 months of full subscription rates for taking away your port and not reinstating it.
This is including the RM500 which they promised to reimburse for your contract termination with Maxis and the 42" TV gift.

The agreement is MUTUAL. Either side who breach the 24 months contract will have to pay the other party the full REMAINING months.

Do file a complain to MCMC and make a police report on this. Even if you lose your port to your neighbors, at least you're compensated.

Please don't be swayed and listen to silly suggestions who are coming from Unifi agents to soften your stance here. Know your RIGHTS, the contract you signed works both ways, either side who can't fulfill will need to compensate the OTHER for breach.

No, his port was just seized like that it's TM's fault and this can be considered an ACT of thief!

He can go make police report with evidence of his ongoing contract signed unless they can reinstate his port and return his line. Else he can claimed of early termination on TM's fault and TM will have to compensate him 24 months as agreed.

Make a police report and head straight to your nearest TM Point demand to see the manager. See how they'll say after this. Your neighbor will have to return your port eventually.Yes you'll have to get the agent involved to teach him a lesson of not giving empty promises.

The argument is your line cannot be terminated/given as long as you're still contracted, and even with the switching promotion, it's considered contract renewal by TM wholesale.

This post has been edited by Candy12: Jun 20 2020, 05:07 PM

Make a police report to shake them and go see their manager at TM Point.
Also follow up with MCMC.

This is not just the agent fault partially, TM Wholesale cannot terminate any port which is still under contract which is a breach against their customers.They can only recover the port if it's no longer under contract or no binding contract any longer by the customer.

TM will have to compensate him 24 full months then for breach on their part of taking away his port and giving to someone else. They cannot offer a switch over offer but taking his port away.

If you CANNOT switch the customer over with his existing port and he loses his port is TM Wholesale's fault obviously la unless they reinstate his port. TM is LIABLE for the 24 months early termination agreement.

If they're putting up such terms and conditions to protect themselves and keeping it from their customers means its a DELIBERATE SCAM.

Can't believe TM can dip this LOW to cheat public. It's REPUTATION is just as good as GARBAGE.

TS, please check if such clauses are in your agreement. Don't let them suka-suka change the T&C which you didn't SIGN. If no, you can make police report for contract breach.

Consumer perspective if this is allowed by MCMC, it gives TM to play DIRTY and steal anyone's port as they wish.

This post has been edited by Candy12: Jun 20 2020, 05:49 PM

Nope, if there's no proper dealing or communication between agents and TM Wholesale, then TS has all rights for his line to be REINSTATED at no costs since his contract has been breach.

Make sure you hold the copy of agreement you sign with TM properly to secure yourself.
Don't allow them to later add further pages or lines which you didn't sign.

They're now acting dirty and trying to change lines/clauses claiming you SIGNED it.
Lines like saying you agree to wait if your port has been returned and wait for next availability nonsense.

You signed a line switching offer not a termination agreement! Your port cannot be return and must be RESERVED because you're switching ISP accounts.

TS signed a ISP switching offer agreement not a line termination offer. A ISP switching offer MUST reserve the port for the customer because it's just a mere router unit replacement and account. Everything is upto the fibre modem is RETAINED!

TM Wholesale or the agent's own pocket somehow must compensate TS for full breach of full 24 months agreement breach now.It is also partially TM's fault for not investigating and checking their agent's request before committing.

If TM reinstate TS's port, they'll also need to deal with his other's neighbor port for disconnection.

From my experience, this is the reason why only 8-cores are utilized with a 12-core cable leaving 4 cores unused as spares.

TM compensate customer for breach of service contract lor since they disconnect his port without resuming his line of switching ISP.

How can simply cut people line like that calling the switching ISP promo offer but say you need to wait for port availability. That is asking customers to terminate their lines and re-apply by trying luck.

Did you know that TM recently changed its switching policies once again quietly without without openly informing the public due to Maxis aggressive campaigning of luring its customers over from Unifi? First they got rid of the RM500 early termination policy with remaining months lockdown so that Maxis cannot absorb the penalty and rebate their customers to encourage them to switchover. Then it still didn't work, Unifi users were still switching to Maxis by applying to have their lines installed first then Maxis on their part will help their subscribers submit the termination to TM with the customer's approval signature to terminate TM Unifi's account without needing to release the port.

TM wasn't too happy about this and got JEALOUS of their Maxis's runaway success in snatching away their home broadband customers. So in just recent months they changed the switching policy once again. This time they told Maxis off that if the customer want to switch their lines over to you, ther termination form submission cannot be handled on behalf of the customer. The customer must do it on their own, release the port back to them and also the fibre modem(ONT) before they can proceed to apply with Maxis for the installation subjected to port availability again.

So you see the mess is all created by TM themselves, they created this port availability limitation, enticed customers to switch back from Maxis by transfering the contract over to them but did not reserve the port for the customer but instead immediately assigned to his neighbors as soon as the port was released back. The whole mess backfired back into their face when simply ports can be easily expanded and provided enough for each home along the whole road(I'll explain how cheap it is and easily done in my next paragraph. Maxis has no say and control over port allocation and fibre wiring part right up to the fibre modem(ONT).they can only control their own customer accounts, billing and routing from their edge routers/gateways on their end only.

So what about ports availability and how easy is to expand ports for customers instead of telling people that ports are limited, snatch it before others do and all the nonsense? Is TM intentionally doing this to stifle competition and create a false sense of scarcity to prioritize their Unifi service to monopolize the marketshare?

Let's find out! Each cable that runs along the road at front/behind your house from the roadside cabinet has at LEAST 6-cores of fibre strands inside. In each FDP white box on your telephone pole, the very least they will apply is a 1x8 splitter.

So a 6/12 core fibre outdoor cable can serve at least 8 x 6/12 cores = 48 /96 ports (connected fibre modems/ONTs)

TNB's Allo Open Fibre Infra in Jasin, Melaka FDP Setup on Electricity Utility Poles

As you can see TNB's Allo can install one FDP box for every 3 homes down the row which means they'll never be short of ports to future proof their investment. A 6-core fibre cable can already serve upto 48 ports, the row got even 48 homes??? In the picture if you count carefully 5 FDP boxes means 5 x 8 ports = 40 ports.There got 40 homes to serve? They'll never run short of ports.

How much is each outdoor hardened weather proof FDP(fibre distribution point) white box on the telephone pole costs?



How much does each unit of higher grade 1 x 8 SC APC(green) passive fan-out splitter costs when 10 units bundle costs:
(TM uses the cheaper blue colored UPC connectors which is even cheaper type)



That said a new FDP pole box costs just less than RM100 in large bulk and can easily be added if they wanted to. Either TM is plain lazy or severely short of funds due to massive corruption/overstaffing or they are INTENTIONALLY lying to the public that ports are limited.

So speaks a TM agent who tries to downtalk the whole mess created. There must be tons of TM staffs/dealers with dupe accounts all over this forum.

Such speak a lot of a company which pull cheap moves like this with the public.

Wait till you go to that dreaded TM Point at Wisma TM Jln. Sultan Idris Shah. Then you will understand what is pain in the a**. Probably the WORST performing TM Point in the whole Malaysia. Expect to wait hours for your turn to sit down with a customer agent if you reach there at peak hours.The staffs there will go to toilet and sorok behind the back office every time after they take a customer. Like many said it's more like a government office or worst.

If you've visitied Maxis Centre at Greentown, then you'll understand . All the staffs got KPI rating on them with a max 10 mins waiting time when customers takes a waiting number.Very pleasant environment.

Those who live at Bercham, Ipoh Garden areas may be enjoying better services from TM but not those who live in the Ipoh CBD, Old Town, Jln. Pasir Putih and Jln. Bendahara here which is just like 2-5mins down the road don't even have Unifi covered until today when they are right in the middle of the city. Streamyx Business 2Mbps costs almost as much as RM150 a month here everyday people here curse and swear at TM.

TM has very very bad reputation in Ipoh. Don't believe me? Go read up the reviews at Google Maps for TM Point Wisma TM Jln. Sultan Idris Shah Ipoh.Some of them would be fake review written by TM staffs themselves but you can understand the complaints coming from frustrated people.

They assume people no need to work and must take a day leave just to pay them a visit to settle their billing issues.

Smaller? Clearly you not from Ipoh are you? Here the anti-TM sentiments is very strong especially the southern areas of the city including the old town.

Despite my last post had likes, the mods were quick to remove it and continued to allow indirect advertising and paid testimonials to go on.