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 New Hotlink Unlimited Data and Calls, (but catch is reduced speed)

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HippyTony
post Dec 21 2020, 10:21 AM

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QUOTE(reoz @ Dec 21 2020, 12:10 AM)
so far speedtest around 3-4mbps whole day. tested both selangor and ipoh area. I bought plan rm45+rm5 hotspot.

Have no problem surfing youtube, watching Hk dramas from website and zoom meeting.

Also able to play some online game with less lag even on hotspot sharing

I am thinking of switching my main line to maxis. But their postpaid so expensive. Another down side was prepaid dont hv Volte or vowifi, especially when indoor signal very weak. I am still considering.

Calls quality i can say ok, acceptable. But definitely not the clearest. Compared with Umobile’s Volte and Vowifi, UM will win for the call quality.

For whatsapp call and facetime call, Maxis very stable but not clear also. If compare with celcom, definitely Maxis better.
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Thank you very much for your info. 👍🏼
ryder_78
post Jan 23 2021, 11:05 PM

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A quick one. I'm currently on Hotlink Fast 3.0 and before I upgrade to this New Hotlink Prepaid Unlimited with claimed unlimited internet passes, I need to confirm few things to avoid making a big mistake since I am aware there is no turning back after changing plans.

I have gone into the Hotlink website and checked a little. What I found is there is this Fair Usage Policy (FUP). Hah, I knew there must be a catch somewhere. To cut a long story short ;

1. For this New Hotlink Prepaid Unlimited, say for the 3Mbps for 30 days at RM35, is it correct that the pass is actually LIMITED to 50GB under FUP for 30 days? So before the end of 30 days, say on the 15th day when the user has used up 50GB, then the speed will not be 3Mbps anymore but throttled or reduced to 512kbps. Correct?

2. The unlimited calls under this New Hotlink Prepaid Unlimited are applicable to ALL numbers and telcos?

Any insight appreciated.

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ryder_78
post Jan 23 2021, 11:08 PM

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Is a speed of 512kbps sufficient to watch a 480p video on YouTube smoothly without stalling?
TScfa28
post Jan 23 2021, 11:32 PM

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Telco typically has term and conditions for the unlimited calls and certain special numbers are not free

You can refer to maxis terms which should also apply for Hotlink

https://www.maxis.com.my/en/terms-condition...maxis-postpaid/

Unlimited Minutes and SMS'

11 You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes and SMS' applies to:

a) domestic mobile ON-net usage (Maxis to Maxis calls and SMS’) for Maxis Postpaid lite & start (excluding OFF-net usage (calls and SMS’ from Maxis to other Service Provider), calls to fixed lines, video calls, calls to numbers with special charges e.g. 1-300/1-700/600 & 121, TM100, 1MOCC and 080-prefix numbers for border calls to Brunei).

b). domestic mobile/fixed ON-net & OFF-net usage for Maxis Postpaid 98, 108, 128, 158 & 188 (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei).

This post has been edited by cfa28: Jan 23 2021, 11:35 PM
ryder_78
post Jan 24 2021, 09:14 AM

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QUOTE(cfa28 @ Jan 23 2021, 11:32 PM)
Telco typically has term and conditions for the unlimited calls and certain  special numbers are not free

You can refer to maxis terms which should also apply for Hotlink

https://www.maxis.com.my/en/terms-condition...maxis-postpaid/

Unlimited Minutes and SMS'

11 You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes and SMS' applies to:

a)  domestic mobile ON-net usage (Maxis to Maxis calls and SMS’) for Maxis Postpaid lite & start (excluding OFF-net usage (calls and SMS’ from Maxis to other Service Provider), calls to fixed lines, video calls, calls to numbers with special charges e.g. 1-300/1-700/600 & 121, TM100, 1MOCC and 080-prefix numbers for border calls to Brunei).

b). domestic mobile/fixed ON-net & OFF-net usage for Maxis Postpaid 98, 108, 128, 158 & 188 (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei).
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Thanks for the information. Looks a bit complicated but I presume calls to fixed telephone lines such as 03-6274 5521 or 05-xxx xxxx are free of charge. Similarly to Maxis and Hotlink numbers will be free. Calls to Digi, Celcom or other service providers may not be free.

TScfa28
post Jan 24 2021, 09:24 AM

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QUOTE(ryder_78 @ Jan 24 2021, 09:14 AM)
Thanks for the information. Looks a bit complicated but I presume calls to fixed telephone lines such as 03-6274 5521 or 05-xxx xxxx are free of charge. Similarly to Maxis and Hotlink numbers will be free. Calls to Digi, Celcom or other service providers may not be free.
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The TLDR version is all normal fixed line numbers that is such as 03, 05, 01* but not special numbers that is 1**

This post has been edited by cfa28: Jan 24 2021, 09:24 AM
eddievh
post Jan 25 2021, 06:52 PM

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1 quick question, can old hotlink plan number convert to thus new unlimited data plan? Any charges if can?
TScfa28
post Jan 25 2021, 07:00 PM

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QUOTE(eddievh @ Jan 25 2021, 06:52 PM)
1 quick question, can old hotlink plan number convert to thus new unlimited data plan? Any charges if can?
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The answers to both questions is Yes.

Believe that there is a porting charge of rm5

If you download the Hotlink App, you can see the charge for switching plan but note once you have switched, you cannot switch back to your old plan
MilesAndMore
post Jan 25 2021, 09:05 PM

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QUOTE(ryder_78 @ Jan 23 2021, 11:05 PM)
2. The unlimited calls under this New Hotlink Prepaid Unlimited are applicable to ALL numbers and telcos?
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QUOTE(ryder_78 @ Jan 24 2021, 09:14 AM)
Thanks for the information. Looks a bit complicated but I presume calls to fixed telephone lines such as 03-6274 5521 or 05-xxx xxxx are free of charge. Similarly to Maxis and Hotlink numbers will be free. Calls to Digi, Celcom or other service providers may not be free.
*
The unlimited free calls cover all fixed lines in Malaysia regardless of service carrier provider (03, 04, 05, 06, 07, 082, 083, 084, 085, 086, 087, 088, 089, 09) and all mobile numbers (010, 011, 012, 013, 014, 016, 017, 018, 019). This means all calls to Maxis, Digi, Celcom, U Mobile, Yes 4G and all of their MVNO mobile numbers are free.

hippo309
post Jan 30 2021, 08:29 PM

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I just checked and notice I use up to 100GB a month (including hotspot) coz WFH now. If I upgrade from my current Hotlink Red to this unlimited pass, and finish the 50GB FUP mid month, and then purchase the add-on internet, will I still be restricted by the 50GB monthly FUP? Can’t find info on this on their FAQ site... sad.gif
hippo309
post Feb 1 2021, 02:25 AM

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Wow! What a load of ranting.gif
https://www.lowyat.net/2021/231546/hotlink-...ted-users-mco2/
TScfa28
post Feb 1 2021, 09:06 AM

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No wonder notice that speed has been much slower at night
ryder_78
post Feb 2 2021, 02:40 PM

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QUOTE(MilesAndMore @ Jan 25 2021, 09:05 PM)
The unlimited free calls cover all fixed lines in Malaysia regardless of service carrier provider (03, 04, 05, 06, 07, 082, 083, 084, 085, 086, 087, 088, 089, 09) and all mobile numbers (010, 011, 012, 013, 014, 016, 017, 018, 019). This means all calls to Maxis, Digi, Celcom, U Mobile, Yes 4G and all of their MVNO mobile numbers are free.
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Thanks. I have switched to this New Unlimited Prepaid several days ago and tested.

All telephone calls are free except numbers with 1-300-xx-xxxx
I just called Bank Negara today with the above number and after the call ended, I noticed I was charged RM6.60 for the call which lasted more than 5 minutes.
ryder_78
post Feb 2 2021, 02:45 PM

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Not sure about this FUP during MCO where speeds are throttled to 512kbps from 8pm to 12am but this morning 8am until now, I don't know why the speed is so slow?? The websites I was accessing all cannot load or requires very long time to load. Sometimes hang also. I called up Hotlink and they have made a report for me.

Terrible. I thought with this new plan it will be smooth sailing with good speeds and no interruption with web surfing but I'm now experiencing slow speed and the websites sometimes cannot load.
ryder_78
post Feb 2 2021, 02:46 PM

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Does anyone know how to check the balance of 50GB before the FUP kicks in and the speed is reduced to 512kbps? This information is not available on the Hotlink Red app??
SUSkevin23
post Feb 2 2021, 03:40 PM

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I ported from hotlink prepaid to digi prepaid . Will i get any sms or call to confirm the port?
ryder_78
post Feb 19 2021, 05:40 PM

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Just received this sms from Hotlink that I have reached FUP limit. Is there any way to check the data usage so that users don't get a sms out of the blue stating that all the data had been used up?

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ryder_78
post Feb 19 2021, 05:42 PM

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50GB just lasted about 22 days only for my first trial.
westlife
post Mar 7 2021, 10:36 AM

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QUOTE(reoz @ Jul 9 2020, 04:12 PM)
rm45, 6mbps.

tested a day, no issues so far during peak and non peak period.

tested indoor and outdoor, at the moment, no lagging issues. Been using this plan to surf net, youtube, rpg gaming, netflix, iflix, astro go, shopee, fb, IG and also video conferencing.

call quality a bit not clear and robotic sometime. facetime no problems at the moment.

will continue to use for a month and lets see hows the perfomance.
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actually if can get full speed of 3Mbps, stream youtube video at 1080p should also be ok with a little bit of buffering at first.
ahcab
post Apr 7 2021, 09:20 AM

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possible to port out from yoodo postpaid?
can do online?

yoodo maintenance is a headache.

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