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 New Hotlink Unlimited Data and Calls, (but catch is reduced speed)

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ryder_78
post Jan 23 2021, 11:05 PM

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A quick one. I'm currently on Hotlink Fast 3.0 and before I upgrade to this New Hotlink Prepaid Unlimited with claimed unlimited internet passes, I need to confirm few things to avoid making a big mistake since I am aware there is no turning back after changing plans.

I have gone into the Hotlink website and checked a little. What I found is there is this Fair Usage Policy (FUP). Hah, I knew there must be a catch somewhere. To cut a long story short ;

1. For this New Hotlink Prepaid Unlimited, say for the 3Mbps for 30 days at RM35, is it correct that the pass is actually LIMITED to 50GB under FUP for 30 days? So before the end of 30 days, say on the 15th day when the user has used up 50GB, then the speed will not be 3Mbps anymore but throttled or reduced to 512kbps. Correct?

2. The unlimited calls under this New Hotlink Prepaid Unlimited are applicable to ALL numbers and telcos?

Any insight appreciated.

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ryder_78
post Jan 23 2021, 11:08 PM

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Is a speed of 512kbps sufficient to watch a 480p video on YouTube smoothly without stalling?
ryder_78
post Jan 24 2021, 09:14 AM

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QUOTE(cfa28 @ Jan 23 2021, 11:32 PM)
Telco typically has term and conditions for the unlimited calls and certain  special numbers are not free

You can refer to maxis terms which should also apply for Hotlink

https://www.maxis.com.my/en/terms-condition...maxis-postpaid/

Unlimited Minutes and SMS'

11 You acknowledge and accept, for the voice & SMS' allocated with the Plan(s) that the unlimited minutes and SMS' applies to:

a)  domestic mobile ON-net usage (Maxis to Maxis calls and SMS’) for Maxis Postpaid lite & start (excluding OFF-net usage (calls and SMS’ from Maxis to other Service Provider), calls to fixed lines, video calls, calls to numbers with special charges e.g. 1-300/1-700/600 & 121, TM100, 1MOCC and 080-prefix numbers for border calls to Brunei).

b). domestic mobile/fixed ON-net & OFF-net usage for Maxis Postpaid 98, 108, 128, 158 & 188 (excluding, video calls, calls to numbers with special charges e.g. 1-300/1-700/600, 121, TM100, 1MOCC & 080-prefix numbers for border calls to Brunei).
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Thanks for the information. Looks a bit complicated but I presume calls to fixed telephone lines such as 03-6274 5521 or 05-xxx xxxx are free of charge. Similarly to Maxis and Hotlink numbers will be free. Calls to Digi, Celcom or other service providers may not be free.

ryder_78
post Feb 2 2021, 02:40 PM

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QUOTE(MilesAndMore @ Jan 25 2021, 09:05 PM)
The unlimited free calls cover all fixed lines in Malaysia regardless of service carrier provider (03, 04, 05, 06, 07, 082, 083, 084, 085, 086, 087, 088, 089, 09) and all mobile numbers (010, 011, 012, 013, 014, 016, 017, 018, 019). This means all calls to Maxis, Digi, Celcom, U Mobile, Yes 4G and all of their MVNO mobile numbers are free.
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Thanks. I have switched to this New Unlimited Prepaid several days ago and tested.

All telephone calls are free except numbers with 1-300-xx-xxxx
I just called Bank Negara today with the above number and after the call ended, I noticed I was charged RM6.60 for the call which lasted more than 5 minutes.
ryder_78
post Feb 2 2021, 02:45 PM

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Not sure about this FUP during MCO where speeds are throttled to 512kbps from 8pm to 12am but this morning 8am until now, I don't know why the speed is so slow?? The websites I was accessing all cannot load or requires very long time to load. Sometimes hang also. I called up Hotlink and they have made a report for me.

Terrible. I thought with this new plan it will be smooth sailing with good speeds and no interruption with web surfing but I'm now experiencing slow speed and the websites sometimes cannot load.
ryder_78
post Feb 2 2021, 02:46 PM

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Does anyone know how to check the balance of 50GB before the FUP kicks in and the speed is reduced to 512kbps? This information is not available on the Hotlink Red app??
ryder_78
post Feb 19 2021, 05:40 PM

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Just received this sms from Hotlink that I have reached FUP limit. Is there any way to check the data usage so that users don't get a sms out of the blue stating that all the data had been used up?

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ryder_78
post Feb 19 2021, 05:42 PM

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50GB just lasted about 22 days only for my first trial.
ryder_78
post May 22 2021, 12:59 PM

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QUOTE(ryder_78 @ Jan 23 2021, 11:05 PM)
I have gone into the Hotlink website and checked a little. What I found is there is this Fair Usage Policy (FUP). Hah, I knew there must be a catch somewhere.

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*
Just a heads-up. Just read this article on The Star online this morning. Apparently MCMC had served notices to 4 telco companies for without being completely transparent on this FUP thing. Maxis is one of them.

"MCMC said it is taking action to protect consumer interest following a newspaper report on telcos promising unlimited Internet data experience without detailing how some users may experience reduced speed after exceeding a certain usage quota.

The commission is also urging users to fully understand all information behind any plans that are being offered before deciding to purchase or subscribe. They are also reminded to subscribe to a plan based on their own usage and needs."


https://www.thestar.com.my/tech/tech-news/2...net-data-offers

 

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