1-800 is always free whether you’re calling from fixed or mobile lines. 1-300 is chargeable. 15454 (TNB) is chargeable too.

So far all the hotlines i usually call have 1800 or 03 numbers too. The banks, airlines, telcos etc. I do not have to pay extra for phone call for a very long time already.

Which bank are you referring to ? I never had to call a 1300 hotline whenever I needed to call the banks. Yes. I’m referring to all the 9 anchor banks as well as the Big 5 international banks.

+60 3 7492 2123
1800-82-1123

Both are Maxis hotline but no harm to try.

Don’t bother sending them a message on Twitter now if it’s an urgent matter. They are still understaffed and only reply your message every 10 hours or so.

This post has been edited by MilesAndMore: Jun 19 2020, 11:03 AM

Agreed. Maxis becomes very slow only after the start of MCO in mid-March. Before that it was very fast in attending Twitter DM. And yes. Digi has always been slow. I still got one Twitter DM from 8 years ago that they never replied! If not mistaken, Digi call centre too is no longer 24 hours now. But this has been so since last year.

Guys. Please go back to discussing about Hotlink Prepaid Unlimited. Inputs on the good and bad are very much welcome. Thanks

The maximum duration per call from Maxis and Hotlink hasn’t changed. It is still 2 hours per call and it will get cut off automatically when time is up. I tried this yesterday from my Hotlink number and my mom’s Maxis number to another Hotlink number.

That is the reason many say Maxis have superior network quality, because I do not think the internet can work anymore if the speed is capped to 512kbps on Digi. For Digi the speed needs to be at least 2Mbps for the internet to run smoothly, anything below 2Mbps the Internet is going to be either slow or totally unusable. The many different telcos may show the same 3Mbps speedtest result, but actual surfing experience on some telco may be faster and smoother.

You don’t have to change to a new SIM card. Just do a one-time upgrade on Hotlink app and pay RM5. That’s all.

Hotlink Fast was phased out a long time ago and was replaced by Hotlink Red. But now Hotlink Prepaid Unlimited and Hotlink Prepaid Video have replaced Hotlink Red.

The internet is as good as dead on Digi if the speed is hovering around 512kbps. Some websites may still move at 1Mbps but it’s going to be intermittently slow. On Digi the speed needs to be at least 2Mbps for it to work smoothly.

If you want high data with unlimited call, Hotlink Prepaid Unlimited is the clear winner here. Besides, since you’re already a Hotlink user, upgrade can be done right away on the Hotlink app.

Hotspot is free for Hotlink FAST. Nearest plan to Hotlink FAST now is Hotlink Prepaid Video which also comes with free hotspot with any internet pass.

No you don’t have to buy a new number. You do need to pay a one-time RM5 upgrade fee though and all these can be done on the Hotlink app.

Hotlink app > Settings > Rate Plan > Upgrade > Hotlink Prepaid Unlimited


Can be done on Hotlink app too. Most of us upgraded via the app.

Almost all of us here upgraded via the Hotlink app.

1. Digi & Celcom (it is a tie)
2. Maxis

My house is in the city centre, near to Sembulan and performs really well here. It also performs very well in Lido, Lintas, Luyang and Damai area (all these are the suburbs). Outside KK, there was still no Maxis 4G service in certain towns. That was more than 2 years ago thought. I don’t know if things have changed since. But inside my house in KK, my Digi 4G+ is faster than Maxis 4G, signal reception is stronger too. In Lido area, Maxis has very poor indoor coverage. Not sure why though.

Personally I would recommend Digi for people staying in KK. If KL then it’s definitely Maxis because in my house in KL, Maxis is markedly more stable and faster

This post has been edited by MilesAndMore: Jul 7 2020, 03:55 PM

One still can change over to Hotlink Prepaid Video to subscribe to normal pass with uncapped speed.

It is 120 minutes per call.

The plan should still be there as long as you remain on the plan, just like those on Hotlink Fast plan continues to enjoy 1GB free 4G data every Saturdays and Sundays respectively despite that the plan is no longer on sale.

You need to wait for carrier update.