Bought an item from Shopee and received it damaged, some parts broken inside. Did not click on 'Order Received' in the app. Proceed to do Refund but seller has dispute the refund. Seller blame pos laju. Can i get my money back?

Yes can. You need to take photos and recommended video also. Helps if your account have a good history.

Eventhough the seller say not their fault, and they put fragile sticker?

As a buyer you didn't get your item in good condition so seller should bear the responsibility. They can claim from the courier as they have a contract with the courier but it is not your problem.

1. Take photo and upload it in the refund and explain.
2. since seller dispute, wait for Shopee to decide.
3. if shopee reject u may proceed to KPDNHEP to complaint.

Btw what item?

Even if the courier service fault, it should be between Seller and the courier. It has nothing to do with you, ss long as you do not accept the good as it is.

Yeah but this seller don't want to take reponsibility.

Uploaded many photos, waiting for reply from Shopee now. Its a razer product.

confirm can get back. Shoppe got refund policy. try to contact CS

I see.. just wait lor

Fight. Fight. Fight.
P/s: yer refunds will be in shopee wallet if win.

Already in contact with their CS. *fingers crossed*

Yup

Hope all goes well

Upload photo, most importantly upload the photos of the the outer packaging and the way the seller packed the item.

If fragile item with poor packaging, it is seller fault.

This post has been edited by Pop The Bubbles: Mar 13 2020, 02:25 PM

I received many refunds from Shopee successfully.

1. Snap pics of parcel or package before opening.

2. Snap pics of goods upon opening the parcel or package.

In my case, the seller shipped a clothes hanger when I actually ordered a wireless back up camera. He disputed and I sent all the pics to prove zero tampering.

Got my refund after a week. After that, I blacklisted this seller from my list.

does shopee blacklisted the seller ?

Fragile item but only one layer of bubble wrap and then put in pos laju plastic. But seller claim it is properly packed.
Wah, glad you got your refund back. I already submit my evidence(photos), now Shopee request evidence from Seller. Hope Shopee dont side with the Seller.

lesson learned, always take video before opening parcel

thx guys ❤

understand your right, u purchasing and paid for full function item as agreement, whatever clause, conditions add by seller is called UNFAIR agreement which no way seller can win.

Yup from now onwards, must do that.


I really hope so, will update back here again when i get the results of the investigation.

That's the disadvantage of ordering online. We don't know the quality nor the condition of the product.

Better go and buy from physical shop.

ayam kena tipu...warranty period 1 year and he said 6 months.cam harom seller....could moderate list new sub for shopee seller fraud?

@admin

If seller promise under chat, print screen n send to CS, if he promised warranty under product page, shopee hAve record on it, so noworry.

don't forget that seller also filter buyer feedback comment. i gave 5 star but with a few photos that show scratches of the item (cosmetic issue that doesn't affect the operation of item). my rating/comment got filtered.

I don't think seller can filter buyer feedback comment. Maybe your comment was filtered by Shopee.

The shopping experience during MCO shows some of the bad sides of sellers...

Shopee pretty much sides with the sellers. Even if the item doesn't look like in the photo (e.g. cutting different), the seller can dispute under the "I sent the correct item and size" reasoning.

I only stick with them because things there are (slightly) cheaper and their packages don't bear those description tags unlike LZD.

This post has been edited by UserU: Apr 13 2020, 10:54 PM

u can return those item, i even return item which look n function like their ads, but they bullshit add some features which doesnt work.
yes seller can dispute, call their cs and insist of return and refund.

Noted, I'll call their CS next time.

Mine failed because it was a piece of clothing, and the CS kept repeating the same shit over and over. Asked me to raise a refund for the second time and naturally it failed since the seller was adamant af.

i think Shopee CS kind of improve now day.
when u create dispute, also clearly state reason and provide screenshot.
my user dispute :
Not as function as Advertise.
Missing Functions as advertise.
Missing item.
Broken Item.
Not working as Describe or promise.

Which choice to select for clothes that have different cutting, not about the size?

Should I buy the windows license coa sticker from shopee or lazada?

Would like to buy a few for backup and one to activate my current computer since its annoying the activate windows transparent logo keep appearing.

The price difference between online up to RM100 compare to retail which is RM600.

Should I buy after the mco over?

What sort of description tag? You mean my phone number appearing on the parcel?

not working as promise or describe as ads

My experience with shopee refund is quite simple and straight forward.

Parcel delivery status shows that my parcel is damaged. So i created a refund request,seller disputed since they already shipped it out so i just attach the screenshot of the delivery status and got it approved by shopee agent.

Nope, it's the name of the item you buy. Printed on the parcel so the postman gets to see whatever you bought, including electronics.

Okay. I tried that before, didn't end well.

Looks like I'll have to make the call next time

yes CS is some how better.
i remember i bought some glass item n house gate remote control.
under seller description, they won't bare any responsibility on parcel missing, broken or bla bla. but CS solve it for me cause my glass broken and remote aint functions ...

ok nnti i tnya shopee smula...apa shopee could do brada?