As a buyer you didn't get your item in good condition so seller should bear the responsibility. They can claim from the courier as they have a contract with the courier but it is not your problem.

Even if the courier service fault, it should be between Seller and the courier. It has nothing to do with you, ss long as you do not accept the good as it is.

1. Take photo and upload it in the refund and explain.
2. since seller dispute, wait for Shopee to decide.
3. if shopee reject u may proceed to KPDNHEP to complaint.

Btw what item?

confirm can get back. Shoppe got refund policy. try to contact CS

I see.. just wait lor

Fight. Fight. Fight.
P/s: yer refunds will be in shopee wallet if win.

Upload photo, most importantly upload the photos of the the outer packaging and the way the seller packed the item.

If fragile item with poor packaging, it is seller fault.

I received many refunds from Shopee successfully.

1. Snap pics of parcel or package before opening.

2. Snap pics of goods upon opening the parcel or package.

In my case, the seller shipped a clothes hanger when I actually ordered a wireless back up camera. He disputed and I sent all the pics to prove zero tampering.

Got my refund after a week. After that, I blacklisted this seller from my list.

lesson learned, always take video before opening parcel

thx guys ❤

understand your right, u purchasing and paid for full function item as agreement, whatever clause, conditions add by seller is called UNFAIR agreement which no way seller can win.