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 Shopee Refund

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asusx
post Apr 13 2020, 12:14 PM

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ayam kena tipu...warranty period 1 year and he said 6 months.cam harom seller....could moderate list new sub for shopee seller fraud?

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SUSXXXOOOXXXOOO
post Apr 13 2020, 12:36 PM

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QUOTE(asusx @ Apr 13 2020, 12:14 PM)
ayam kena tipu...warranty period 1 year and he said 6 months.cam harom seller....could moderate list new sub for shopee seller fraud?

@admin
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If seller promise under chat, print screen n send to CS, if he promised warranty under product page, shopee hAve record on it, so noworry.
Skylinestar
post Apr 13 2020, 12:44 PM

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don't forget that seller also filter buyer feedback comment. i gave 5 star but with a few photos that show scratches of the item (cosmetic issue that doesn't affect the operation of item). my rating/comment got filtered. ranting.gif
kluseng
post Apr 13 2020, 03:52 PM

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QUOTE(Skylinestar @ Apr 13 2020, 12:44 PM)
don't forget that seller also filter buyer feedback comment. i gave 5 star but with a few photos that show scratches of the item (cosmetic issue that doesn't affect the operation of item). my rating/comment got filtered.  ranting.gif
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I don't think seller can filter buyer feedback comment. Maybe your comment was filtered by Shopee.

thecurious
post Apr 13 2020, 10:36 PM

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The shopping experience during MCO shows some of the bad sides of sellers...
UserU
post Apr 13 2020, 10:53 PM

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Shopee pretty much sides with the sellers. Even if the item doesn't look like in the photo (e.g. cutting different), the seller can dispute under the "I sent the correct item and size" reasoning.

I only stick with them because things there are (slightly) cheaper and their packages don't bear those description tags unlike LZD.

This post has been edited by UserU: Apr 13 2020, 10:54 PM
SUSXXXOOOXXXOOO
post Apr 13 2020, 11:25 PM

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QUOTE(UserU @ Apr 13 2020, 10:53 PM)
Shopee pretty much sides with the sellers. Even if the item doesn't look like in the photo (e.g. cutting different), the seller can dispute under the "I sent the correct item and size" reasoning.

I only stick with them because things there are (slightly) cheaper and their packages don't bear those description tags unlike LZD.
*
u can return those item, i even return item which look n function like their ads, but they bullshit add some features which doesnt work.
yes seller can dispute, call their cs and insist of return and refund.
UserU
post Apr 13 2020, 11:43 PM

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QUOTE(XXXOOOXXXOOO @ Apr 13 2020, 11:25 PM)
u can return those item, i even return item which look n function like their ads, but they bullshit add some features which doesnt work.
yes seller can dispute, call their cs and insist of return and refund.
*
Noted, I'll call their CS next time.

Mine failed because it was a piece of clothing, and the CS kept repeating the same shit over and over. Asked me to raise a refund for the second time and naturally it failed since the seller was adamant af.
SUSXXXOOOXXXOOO
post Apr 13 2020, 11:57 PM

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QUOTE(UserU @ Apr 13 2020, 11:43 PM)
Noted, I'll call their CS next time.

Mine failed because it was a piece of clothing, and the CS kept repeating the same shit over and over. Asked me to raise a refund for the second time and naturally it failed since the seller was adamant af.
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i think Shopee CS kind of improve now day.
when u create dispute, also clearly state reason and provide screenshot.
my user dispute :
Not as function as Advertise.
Missing Functions as advertise.
Missing item.
Broken Item.
Not working as Describe or promise.
UserU
post Apr 14 2020, 12:02 AM

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QUOTE(XXXOOOXXXOOO @ Apr 13 2020, 11:57 PM)
i think Shopee CS kind of improve now day.
when u create dispute, also clearly state reason and provide screenshot.
my user dispute :
Not as function as Advertise.
Missing Functions as advertise.
Missing item.
Broken Item.
Not working as Describe or promise.
*
Which choice to select for clothes that have different cutting, not about the size? hmm.gif

Reply P
post Apr 14 2020, 12:15 AM

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Should I buy the windows license coa sticker from shopee or lazada?

Would like to buy a few for backup and one to activate my current computer since its annoying the activate windows transparent logo keep appearing.

QUOTE(jalsrix @ Mar 15 2020, 12:39 PM)
That's the disadvantage of ordering online. We don't know the quality nor the condition of the product.

Better go and buy from physical shop.
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The price difference between online up to RM100 compare to retail which is RM600.

QUOTE(thecurious @ Apr 13 2020, 10:36 PM)
The shopping experience during MCO shows some of the bad sides of sellers...
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Should I buy after the mco over?

QUOTE(UserU @ Apr 13 2020, 10:53 PM)
Shopee pretty much sides with the sellers. Even if the item doesn't look like in the photo (e.g. cutting different), the seller can dispute under the "I sent the correct item and size" reasoning.

I only stick with them because things there are (slightly) cheaper and their packages don't bear those description tags unlike LZD.
*
What sort of description tag? You mean my phone number appearing on the parcel?



SUSXXXOOOXXXOOO
post Apr 14 2020, 12:16 AM

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QUOTE(UserU @ Apr 14 2020, 12:02 AM)
Which choice to select for clothes that have different cutting, not about the size? hmm.gif
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not working as promise or describe as ads smile.gif
adamhzm90
post Apr 14 2020, 12:57 AM

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My experience with shopee refund is quite simple and straight forward.

Parcel delivery status shows that my parcel is damaged. So i created a refund request,seller disputed since they already shipped it out so i just attach the screenshot of the delivery status and got it approved by shopee agent.
UserU
post Apr 14 2020, 01:04 AM

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QUOTE(Reply @ Apr 14 2020, 12:15 AM)

What sort of description tag? You mean my phone number appearing on the parcel?
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Nope, it's the name of the item you buy. Printed on the parcel so the postman gets to see whatever you bought, including electronics.

QUOTE(XXXOOOXXXOOO @ Apr 14 2020, 12:16 AM)
not working as promise or describe as ads smile.gif
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Okay. I tried that before, didn't end well.

Looks like I'll have to make the call next time laugh.gif
SUSXXXOOOXXXOOO
post Apr 14 2020, 01:15 AM

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QUOTE(UserU @ Apr 14 2020, 01:04 AM)
Nope, it's the name of the item you buy. Printed on the parcel so the postman gets to see whatever you bought, including electronics.
Okay. I tried that before, didn't end well.

Looks like I'll have to make the call next time laugh.gif
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yes CS is some how better.
i remember i bought some glass item n house gate remote control.
under seller description, they won't bare any responsibility on parcel missing, broken or bla bla. but CS solve it for me cause my glass broken and remote aint functions ...
asusx
post Apr 17 2020, 10:46 PM

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QUOTE(XXXOOOXXXOOO @ Apr 13 2020, 12:36 PM)
If seller promise under chat, print screen n send to CS, if he promised warranty under product page, shopee hAve record on it, so noworry.
*
ok nnti i tnya shopee smula...apa shopee could do brada?

 

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