Bought an item from Shopee and received it damaged, some parts broken inside. Did not click on 'Order Received' in the app. Proceed to do Refund but seller has dispute the refund. Seller blame pos laju. Can i get my money back?

Yes can. You need to take photos and recommended video also. Helps if your account have a good history.

Eventhough the seller say not their fault, and they put fragile sticker?

As a buyer you didn't get your item in good condition so seller should bear the responsibility. They can claim from the courier as they have a contract with the courier but it is not your problem.

1. Take photo and upload it in the refund and explain.
2. since seller dispute, wait for Shopee to decide.
3. if shopee reject u may proceed to KPDNHEP to complaint.

Btw what item?

Even if the courier service fault, it should be between Seller and the courier. It has nothing to do with you, ss long as you do not accept the good as it is.

Yeah but this seller don't want to take reponsibility.

Uploaded many photos, waiting for reply from Shopee now. Its a razer product.

confirm can get back. Shoppe got refund policy. try to contact CS

I see.. just wait lor

Fight. Fight. Fight.
P/s: yer refunds will be in shopee wallet if win.

Already in contact with their CS. *fingers crossed*

Yup

Hope all goes well

Upload photo, most importantly upload the photos of the the outer packaging and the way the seller packed the item.

If fragile item with poor packaging, it is seller fault.

This post has been edited by Pop The Bubbles: Mar 13 2020, 02:25 PM

I received many refunds from Shopee successfully.

1. Snap pics of parcel or package before opening.

2. Snap pics of goods upon opening the parcel or package.

In my case, the seller shipped a clothes hanger when I actually ordered a wireless back up camera. He disputed and I sent all the pics to prove zero tampering.

Got my refund after a week. After that, I blacklisted this seller from my list.

does shopee blacklisted the seller ?

Fragile item but only one layer of bubble wrap and then put in pos laju plastic. But seller claim it is properly packed.
Wah, glad you got your refund back. I already submit my evidence(photos), now Shopee request evidence from Seller. Hope Shopee dont side with the Seller.

lesson learned, always take video before opening parcel

thx guys ❤

understand your right, u purchasing and paid for full function item as agreement, whatever clause, conditions add by seller is called UNFAIR agreement which no way seller can win.

Yup from now onwards, must do that.


I really hope so, will update back here again when i get the results of the investigation.

That's the disadvantage of ordering online. We don't know the quality nor the condition of the product.

Better go and buy from physical shop.