QUOTE(exdtan @ May 17 2020, 10:39 AM)
Bro enlighten me. Is WO always provided to customer before SC proceed to start working ? I know Perodua does but only certain type of service.
Back in Wheelcorp, no WO provided. SC only gave me a appointment slip copy, recommends me to do alignment every 10K, ask me if okay to proceed with extra RM371.
I was shock to hear the cost but I said 'go ahead' anyway because I wanted to know what so 'premium' and someone refer it as 'nice job done'.
I only get to see the details of work after job is done and listed in invoice. The item charged is 'Kinematic Diagnosis System. Which is what outside dealer charging me for Alza alignment work
. And it only cost me RM53.
Bro, they "recommend" means not compulsory and they are optional.. SC recommend a lot of stuff, but depending on your judgement.. some can be done outside if you prefer.. My VW SC recommend change brake pads but I did outside and cost 2 hundred less. This kind of things won't void VW warranty.. you may check with your Merc SCBack in Wheelcorp, no WO provided. SC only gave me a appointment slip copy, recommends me to do alignment every 10K, ask me if okay to proceed with extra RM371.
I was shock to hear the cost but I said 'go ahead' anyway because I wanted to know what so 'premium' and someone refer it as 'nice job done'.
I only get to see the details of work after job is done and listed in invoice. The item charged is 'Kinematic Diagnosis System. Which is what outside dealer charging me for Alza alignment work
My VW SC and Honda SC always present me the WO, get my consent before they start.. that is when I scrutinize their items, I even have a copy of an official schedule maintenance items list with me to compare and make sure they don't simply add items not jack up the price.. VW has been pretty honest, Honda is the worst.. I always manage to cut down by hundred to 2 hundred ringgit before they start.. after sometime, they are aware of my expectation and they are more cautious..
Ie: they brought forward certain items and try to charge me even before the mileage and month reaches.. I use the official schedule list and screwed them.. they gave me lame excuse like next service bill will be high so they brought forward to spread the cost.. I told them if you change my parts by 6 months earlier, means I am not able to fully utilize the item before it is due, and I am paying more at the end of the day.. just stick to the blardy schedule.. I complained to the customer service..
Some times they include washing service rm30 rm50 etc, I always ask them to take it out.. I wash my own cars..
Service centers are really not charity organization..
Honda schedule https://www.honda.com.my/service_maintenance/maintenance
VW schedule
https://www.google.com/imgres?imgurl=https:...&source=sh/x/im
This post has been edited by twincharger07: May 17 2020, 11:11 AM
May 17 2020, 11:01 AM

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