Hi,

On Saturday (15 Feb 2020) I noticed that Apex Legends does not want to connect on my PS4. I did the network test on my PS4 and it keeps saying NAT failing.

My Setup:
Asus RT-AX88U
PS4 connected with LAN cable

Testing that I've done:
1) Used my TM Unifi router that came with my Fibre setup
2) Disable, enable NAT on Asus Router
3) Rebuild Database on PS4
4) Change DNS to 8.8.8.8, 8.8.4.4, tried ISP DNS
5) Port reset by TM via online Chat

1-5 NAT still failing

6) Tried hotspot on my mobile (Maxis) - NAT works on PS4 and I can play Apex Legends.

Since I tried different routers and used my mobile hotspot, I think the problem is with TM Unifi. Is there a TM Unifi support person on this forum that could help me fix the problem?

Or any other suggestions on what to try?

Thanks,
Benito

This post has been edited by benitok: Feb 16 2020, 10:32 AM

Same issue. Same thing done. Same issue occurring. This post has been edited by muhai98: Feb 16 2020, 10:55 AM

Mine on unifi is having the same issue too. Tried adding the port forwarding and still failed.
Tried with WiFi and LAN. Sometimes NAT passed with type 2 but cannot be used one. As retest and it failed again

damn i have the same issue.. done reconfigure my tm tplink rouetr still the same.. the damn problem is unifi is blocking , have report and still issue not fix.. damn.. anyone got solution. use redone got nat3 but no issue before this. STill WORSE Unifi not solving the NAT issue on PS4

So i guese it happened to all ps4 players who are using Unifi. At first I kept thought it was my own connection problem and kept restarting my router zzz, until I just found this thread in forum.
I hope TM Unifi can find out the problem and fix it

Mine also failed

Let play our roles and lodge many tickets to TM on this. If not, they will not take action

Mine also, and even with xox hotspots also fail Nat

Yes. Everyone please contact TM and complain.

for my case, first level cannot help even after port reset. they have forwarded to technical team now. i will lodge report to MCMC if they still cannot solve by 17-Feb.
You guys do the same too to create more cases for them to react faster

Ya we need more cases report regarding this, else they won't take action on it

Another post about the same issue,
https://forum.lowyat.net/index.php?showtopic=4906740

I wonder if it is also why my son been complaining that he cannot launch his Roblox (PC) games and Brawl Stars(iOS) the past 2 days.

Both games worked flawlessly on Friday.

just recently, it was about not able to access ubisoft servers, this weekend PSN..

PC having issues with apex as well , the chat not working well and friend list keep appearing offline .

Update : My PS4 connection seems to be back to normal now.

Mine still not working

Someone posted on the apex Legends Facebook group, https://www.tm.com.my/OnlineHelp/Announceme...HLqGwvkfRwwx5EA

There's no date on the post, so take it with a grain of salt.

why there is not enough coverage for this problem?

somebody on twitter said the issue has already been fixed by tm: https://twitter.com/fqadari/status/1229220555728945153

can anyone here confirm? i can't check right now because i am at work.