Have you checked the temperature?

From the Predator Sense it was 50+ to 43+
Is this ok?
Was in an aircond room at 24 degrees celcius

Unsure what diagnostic tool i should use

any advice appreciated !!

Sincere thanks

I just bought my Helios 300 (i5 with RTX2060) on Saturday and upgraded the ram to 16 GB and warranty to 3 years ( default is 3 years )

My experience so far ?

Just last night I was playing overwatch and suddenly a loud pop sound came out and the machine shutdown . Totally took me by surprise .

Couldn’t  restart for a while then managed to get it to boot into windows after a few tries .

Did a diagnostic check says no issue but some forum mentioned this problem before : https://community.acer.com/en/discussion/56...omly-shuts-down

Not sure how common or uncommon

Will check later tonight .

Didn’t have any issue playing overwatch on my ultra thin envy 13 with mx150 ... thought it would be better with A gaming notebook .

This is unexpected

Just last night I was playing overwatch and suddenly a loud pop sound came out and the machine shutdown . Totally took me by surprise .

Couldn’t  restart for a while then managed to get it to boot into windows after a few tries .

Damn son, did you buy it from a non authorised reseller or something? Takut explode ni

Normal temp I would say.

Under NVIDIA settings, is the PhysX processor = RTX2060?

Changed it to default Physx as RTX 2060

Damn you are making me worried lol.
How did you buy the predator helios though? I'm searching but acer malaysia website doesn't sell it (404 page not found).
Btw I prefer not to purchase from lazada./shoppee

I just bought my Helios 300 (i5 with RTX2060) on Saturday and upgraded the ram to 16 GB and warranty to 3 years ( default is 3 years )

My experience so far ?

Just last night I was playing overwatch and suddenly a loud pop sound came out and the machine shutdown . Totally took me by surprise .

Couldn’t  restart for a while then managed to get it to boot into windows after a few tries .

Did a diagnostic check says no issue but some forum mentioned this problem before : https://community.acer.com/en/discussion/56...omly-shuts-down

Not sure how common or uncommon

Will check later tonight .

Didn’t have any issue playing overwatch on my ultra thin envy 13 with mx150 ... thought it would be better with A gaming notebook .

This is unexpected

I bought mine from lowyat. It was the cheapest laptop with gtx 1060 at the time. Btw, 20 days since sent for repair and now the repair status says "allocating at hub", whatever that means. Its frustating lol.
There should be a log in event viewer for every unexpected shutdown. Kinda sound like thermal or power draw issue from that community forum. Might be useful to try undervolting the cpu.

Maybe it's a lemon unit...anyway you have warranty

So do you think the helios 300 is still a reliable choice? Looks like units in malaysia aren't holding up so well

No issues last night was running overwatch at 60-70 degrees with no sudden shutdown

What I have done
Set physx to be 2060 as per Savor Savvy advise
Took out both piece of ram , reinserted each one separately rebooted until windows and then put both ram slots for a final reboot ( advise from sales )
Reinstalled killer WiFi software drivers and tools
Updated windows to the latest version with all the patches
Updated nvidia drivers

Will monitor for any changes and try out a few new games and graphics editor

To be fair, overwatch isnt a demanding game. My laptop cpu and gpu went up to 80+ celcius with borderlands 3 at medium low-ish settings and never had a crash. Try one of those free stress test software instead. I dunno whats the standard tools overclockers use nowadays. You might need to google some suggestions.

If it's a ram issue, you should have start up problems once in a while. Run a test with the windows built in memory test to be sure. https://www.windowscentral.com/how-check-yo...lems-windows-10

Replaced the Ram by the vendor or shop and now it’s ok .
Don’t face anymore issue

Agree that overwatch is not too demanding . Installing Division 2 now since it’s on sale for Rm 10 and Starcraft 2 .

Also be adding in another 1TB SATA SSD Crucial MX500.

so the RAM is the culprit, at least it is still under acer warranty n their service centers covers most of Malaysia

So far after replaced no issue .
I also added a 1TB SATA SSD Crucial

So really good now

How much did it it cost? Did you DIY it so it would be cheaper?