Is Acer a good laptop brand these days?
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 Feb 17 2020, 08:05 AM
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#1
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Junior Member
314 posts Joined: Dec 2006  
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I just bought my Helios 300 (i5 with RTX2060) on Saturday and upgraded the ram to 16 GB and warranty to 3 years ( default is 3 years ) My experience so far ? Just last night I was playing overwatch and suddenly a loud pop sound came out and the machine shutdown . Totally took me by surprise . Couldn’t restart for a while then managed to get it to boot into windows after a few tries . Did a diagnostic check says no issue but some forum mentioned this problem before : https://community.acer.com/en/discussion/56...omly-shuts-down Not sure how common or uncommon Will check later tonight . Didn’t have any issue playing overwatch on my ultra thin envy 13 with mx150 ... thought it would be better with A gaming notebook . This is unexpected |
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Feb 17 2020, 08:45 AM
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#2
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(Savor_Savvy @ Feb 17 2020, 09:23 AM) Have you checked the temperature? From the Predator Sense it was 50+ to 43+ Is this ok? Was in an aircond room at 24 degrees celcius Unsure what diagnostic tool i should use any advice appreciated !! Sincere thanks |
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Feb 17 2020, 08:07 PM
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#3
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(Godsweirdson @ Feb 17 2020, 06:01 PM) Damn son, did you buy it from a non authorised reseller or something? Takut explode ni Authorised unit and already registered with Acer.Let see how it goes |
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Feb 17 2020, 09:20 PM
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#4
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(Savor_Savvy @ Feb 17 2020, 09:47 AM) Normal temp I would say. Changed it to default Physx as RTX 2060Under NVIDIA settings, is the PhysX processor = RTX2060? |
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Feb 18 2020, 06:18 PM
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#5
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(wira020 @ Feb 18 2020, 06:01 PM) I bought mine from lowyat. It was the cheapest laptop with gtx 1060 at the time. Btw, 20 days since sent for repair and now the repair status says "allocating at hub", whatever that means. Its frustating lol. I thought helios is undervolted from the startThere should be a log in event viewer for every unexpected shutdown. Kinda sound like thermal or power draw issue from that community forum. Might be useful to try undervolting the cpu. Let me research online and come back never thought of that |
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Feb 19 2020, 06:24 AM
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#6
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Junior Member
314 posts Joined: Dec 2006
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No issues last night was running overwatch at 60-70 degrees with no sudden shutdown
What I have done Set physx to be 2060 as per Savor Savvy advise Took out both piece of ram , reinserted each one separately rebooted until windows and then put both ram slots for a final reboot ( advise from sales ) Reinstalled killer WiFi software drivers and tools Updated windows to the latest version with all the patches Updated nvidia drivers Will monitor for any changes and try out a few new games and graphics editor |
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Feb 23 2020, 04:54 PM
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#7
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(wira020 @ Feb 21 2020, 01:04 AM) To be fair, overwatch isnt a demanding game. My laptop cpu and gpu went up to 80+ celcius with borderlands 3 at medium low-ish settings and never had a crash. Try one of those free stress test software instead. I dunno whats the standard tools overclockers use nowadays. You might need to google some suggestions. Replaced the Ram by the vendor or shop and now it’s ok .If it's a ram issue, you should have start up problems once in a while. Run a test with the windows built in memory test to be sure. https://www.windowscentral.com/how-check-yo...lems-windows-10 Don’t face anymore issue Agree that overwatch is not too demanding . Installing Division 2 now since it’s on sale for Rm 10 and Starcraft 2 . Also be adding in another 1TB SATA SSD Crucial MX500. |
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Feb 28 2020, 09:17 PM
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#8
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(sheerwin @ Feb 28 2020, 01:13 AM) so the RAM is the culprit, at least it is still under acer warranty n their service centers covers most of Malaysia So far after replaced no issue .I also added a 1TB SATA SSD Crucial So really good now |
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Mar 1 2020, 11:29 AM
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#9
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Junior Member
314 posts Joined: Dec 2006
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QUOTE(Godsweirdson @ Feb 29 2020, 10:27 AM) How much did it it cost? Did you DIY it so it would be cheaper? DIY can find a YouTube guide on this Bought from lazada Rm 540. Performance is really good for the price you are paying MX500 SATA SSD https://www.pcgamer.com/best-ssd-for-gaming/ |
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